Find Ecommerce customer support Jobs in Dublin, D

Technology Analyst
eBay Inc. —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- Project management
- AI
2d
E-Commerce Executive
MHStar UK Ltd. —Dublin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Customer Success Manager, Scale
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Product Manager - Digital Sales
SSE —Dublin, County Dublin
- €76,100–€95,000 a year
- Research
- Business development
- Agile
- Gym membership
2d
Trade Marketing Executive - Hybrid
Imperial Brands —Dublin, County Dublin
- Management
- Analysis skills
- No degree
10d
Product Owner
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Employee assistance program
Quick apply
4d
Outbound Business Development Representative - Central (German speaking)
Klaviyo —Dublin, County Dublin
- €43,550 a year
- English
- No degree
- Communication skills
Quick apply
Manager, Workplace Experience
Klaviyo —Dublin, County Dublin
- €72,000–€108,000 a year
- Hospitality
- Google Suite
- Leadership
Quick apply
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Product Manager – Loyalty & Mobile App
Buymie Technologies ULC —DUBLIN 2, County Dublin
- Analysis skills
- Product management
- Agile
Quick apply
Territory Manager - Munster
Nestlé Health Science —DUBLIN 24, County Dublin
- €47,000–€48,000 a year
- Full-time
- Sales
- Analysis skills
7d
Account Executive Commercial, Spanish Speaker
Klaviyo —Dublin, County Dublin
- €57,500 a year
- Spanish
- English
- Marketing
Quick apply
Principal Commercial Sales Enablement Partner, EMEA
Klaviyo —Dublin, County Dublin
- €88,000–€132,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Senior AI Deployment Consultant
Intercom —Dublin, County Dublin
- Hybrid work
- Salesforce
- Project management
- Communication skills
- Annual leave
- Work from home
3d
Lead Support Engineer - Automation
eBay Inc. —Dublin, County Dublin
- Full-time
- Azure
- Java
- AWS
Account Executive
GreyScout —DUBLIN 1, County Dublin
- Sales
- Annual leave
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Head of Digital
Choice Stores —Ashbourne, County Meath
- Full-time
- Merchandising
- AI
Quick apply

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Technology Analyst

eBay Inc. -
Dublin, County Dublin

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer service
Project management
Telecommunication
AI
Communication skills

Full job description

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

The Customer Service Technology (CSTech) team is responsible for the engineering, technology planning, and programs that power eBay’s customer service experience. From customer-facing support capabilities to the tools used by service agents and the infrastructure that enables those experiences, the team helps ensure eBay’s service technology continues to support customers and business needs globally.

As a Technology Analyst, you will serve as a key technical and operational partner across the Customer Service Technology organization. Working closely with Engineering, Product, Corporate Services, Information Security, and shared-service teams, you will help plan, coordinate, and deliver technology initiatives that support customer service platforms, infrastructure, and connectivity across in-house, outsourced, and work-from-home environments. This hybrid role is based in Dublin and reports within the Customer Service Technology organization.

What you will accomplish

Partner with technology, operations, and business teams to support the planning, coordination, and delivery of customer service technology initiatives across platforms, infrastructure, and connectivity.
Translate business requirements into practical technical solutions by identifying dependencies, assessing risks, and supporting infrastructure and application strategy.
Lead or support end-to-end project delivery, coordinating cross functional teams from planning and development through testing, implementation, and post-launch activities.
Improve operational resilience by partnering with networking, infrastructure, and security teams to support connectivity, operational readiness, post-incident reviews, and continuous improvement.
Manage project priorities, vendor relationships, budgets, purchase orders, and invoice reconciliation while tracking progress against program objectives.
Facilitate planning sessions, workshops, and stakeholder alignment meetings, providing clear communication on project status, risks, and outcomes to technical teams and leadership.
Build positive relationships across global teams, vendors, and outsourced support organizations to deliver reliable customer service technology solutions.

What you will bring

Experience in technical architecture, business systems analysis, and project management across the technology delivery lifecycle.
Ability to identify technical dependencies, assess operational impacts, and deliver complex technology initiatives across multiple functions including infrastructure, networking, security, telecommunications, and engineering teams.
Experience supporting customer service technologies or contact center environments, with an understanding of platform operations and infrastructure dependencies.
Good communication and partner management skills, with the ability to explain technical concepts clearly and form effective relationships across global teams.
Experience managing projects in ambiguous environments, balancing operational detail with broader business objectives while driving delivery and accountability.
Experience with infrastructure strategy, operational resilience, outsourced partner environments, executive stakeholder communication, and workshop facilitation is preferred. This is a hybrid role based in Dublin, requiring regular in-office collaboration aligned with business needs.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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ecommerce customer support jobs in dublin, d

Technology Analyst

E-Commerce Executive

Customer Success Manager, Scale

Product Manager - Digital Sales

Trade Marketing Executive - Hybrid

Product Owner

Outbound Business Development Representative - Central (German speaking)

Manager, Workplace Experience

Staff AI Designer

Product Manager – Loyalty & Mobile App

Territory Manager - Munster

Account Executive Commercial, Spanish Speaker

Principal Commercial Sales Enablement Partner, EMEA

Account Manager (Commercial)

Senior Customer Success Manager

Senior AI Deployment Consultant

Lead Support Engineer - Automation

Account Executive

Principal Customer Success Manager, Enterprise

Head of Digital

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