Find It Jobs in Killester, D

IT Service Desk TTL
Viatel Technology Group —Dublin, County Dublin
- Azure
- No degree
- Mentoring
14h
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
Quick apply
7d
Graduate Marketing Technology Analyst
Colgate-Palmolive —Dublin, County Dublin
- €36,000–€37,000 a year
- Computer Science
- Engineering
- SQL
8d
IT Operation Specialist
Elwood Roberts —Dublin, County Dublin
- €35,000–€40,000 a month
- Full-time
- Spanish
- Microsoft Excel
- Management
Quick apply
IT Graduate (12-month FTC)
Arthur Cox —DUBLIN 2, County Dublin
- Overtime
- Azure
- Computer Science
- Customer service
- Annual leave
Quick apply
15h
Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€70,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Junior Product Content Coordinator, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Communication skills
- Store discount
- Annual leave
12d
IT Infrastructure & Systems Internal Auditor
Sumup —Dublin, County Dublin
- English
- AWS
- Analysis skills
- Annual leave
- Gym membership
Operations Office - IT / IS
Allianz —Blackrock, County Dublin
- Full-time
- Computer Science
- English
- Analysis skills
Account Executive - IT - EMEA
Rippling —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Sales
- Bachelor's degree
IT Manager
D/RES Properties —Donnybrook, County Dublin
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
IT Associate
CBTax —Dublin, County Dublin
- Software troubleshooting
- IT
- Communication skills
Quick apply
4d
Technical Support Engineer (PowerScale)
Dell Technologies —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- AWS
Internal Audit Specialist - IT
Accenture —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Windows
- Work from home
6d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €30,000 a year
- In-person
- Communication skills
Quick apply
Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply

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IT Service Desk TTL

Viatel Technology Group
Dublin, County Dublin

Apply Now

Job details

14 hours ago

Qualifications

Azure
Mentoring
IT
VMWare
Leadership
Help desk
Information Technology

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role:
The role combines hands-on technical involvement where appropriate with a strong emphasis on mentoring, coordination, communication, and continuous improvement.

Responsibilities:
Team Leadership & Development

Provide day-to-day leadership, guidance, and support to Tier 1 and Tier 2 engineers.

Act as a coach and mentor, helping engineers grow their technical skills, confidence, and problem-solving ability.

Support onboarding, knowledge transfer, and continuous development of team members.

Foster a collaborative, supportive, and accountable team culture.

Act as a first point of contact for engineers requiring guidance, prioritisation, or decision support.

Service Quality & Operational Oversight

Ensure support tickets are handled consistently, professionally, and in line with agreed standards.

Monitor workload distribution, escalation flow, and resolution quality across the Service Desk.

Identify recurring issues, skill gaps, or process weaknesses and address them proactively.

Promote strong documentation, ticket hygiene, and knowledge base contributions.

Escalation & Incident Ownership

Act as the escalation coordinator and owner for complex or high-impact incidents.

Support engineers through escalations by guiding investigation and decision-making rather than taking over unnecessarily.

Ensure clear communication, follow-up, and closure on escalated issues.

Liaise with internal teams and third-party vendors while maintaining ownership on behalf of the Service Desk

Technical Enablement

Maintain sufficient technical depth to guide engineers and validate approaches.

Provide technical oversight and direction without positioning as the sole problem-solver.

Encourage best practices, standard approaches, and repeatable solutions.

Support engineers in building confidence with new technologies and unfamiliar environments.

Customer & Stakeholder Engagement

Act as a calm and professional escalation point for customers when required.

Support customer communications during major incidents or service-impacting events.

Build trust through transparency, ownership, and consistent follow-through.

Continuous Improvement & Collaboration

Work closely with Managed Services leadership to improve service delivery, tooling, and processes. Contribute to service improvement initiatives, automation opportunities, and operational maturity.

Encourage feedback from the team and translate it into actionable improvements.

Requirements:
3rd level qualification in an IT-related discipline or equivalent practical experience.

Demonstrated experience mentoring, supporting, or informally leading other engineers.

Strong people skills with the ability to support, motivate, and influence others.

Confident communicator who can provide guidance, feedback, and direction constructively.

Comfortable balancing empathy with accountability.

Ability to remain calm, organised, and decisive under pressure.

Strong troubleshooting and diagnostic skills across:
Microsoft 365

Microsoft Azure

VMware / Hyper-V

Networking technologies

Experience working within ITIL-aligned service environments and ticketing systems.

Ability to work independently while remaining highly collaborative.

Willingness to learn, adapt, and grow into broader leadership responsibilities.

Willingness to travel when required for business reasons.

Industry certifications (Microsoft, CompTIA, Network+, Security+, etc.) are advantageous

Closing Date

24/07/2026

Location

Limerick OR Dublin

Department

IT Services - Helpdesk

Job Title

Service Desk TTL

Experience

2-3 yrs

City

Dublin or Limerick

Country

Ireland

Apply Now

Refine Your Search

it jobs in killester, d

IT Service Desk TTL

Senior IT Lead and Delivery Manager

Associate Systems Administrator

Front-line Service Desk Engineer

Graduate Marketing Technology Analyst

IT Operation Specialist

IT Graduate (12-month FTC)

Network Engineer

Technical Support Engineer

Junior Product Content Coordinator, IT & Digital

IT Infrastructure & Systems Internal Auditor

Operations Office - IT / IS

Account Executive - IT - EMEA

IT Manager

IT Associate

Technical Support Engineer (PowerScale)

Internal Audit Specialist - IT

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

IT Airport Engineer - Dublin Airport

Customer Technical Support

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