Find Service remote Jobs in Galway, G

Complaints Officer
MAWDY —Galway, County Galway
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Wellness program
- Annual leave
Quick apply
4d
Customer Advocate
ASSA ABLOY —Galway, County Galway
- Part-time
- Oracle
- Communication skills
- Annual leave
4d
Virtual Desktop (AVD) Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Azure
- Business
13d
Senior Consultant. Consultation, Communications and Engagement
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Communication skills
3d
Deputy Client Account Manager - Water
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- No degree
- Contracts
Principal Consultant, Stakeholder Engagement and Communications
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Communication skills
3d
Endpoint Specialist
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Scripting
13d
Insurance Specialist (Sales)
Radius Limited —Galway, County Galway
- €33,000 a year
- Full-time
Quick apply
Manager, Finance - PACS Mature Markets
ASSA ABLOY —Galway, County Galway
- Oracle
- English
- Finance
- Annual leave
Senior Product Designer
Liberty Information Technology —Galway, County Galway
- Hybrid work
- Master's degree
- IT
- AI
- Employee discount
Dynamics 365 Business Central Lead Consultant
BearingPoint Ireland —Galway, County Galway
- Hybrid work
- Sales
- Master's degree
- Analysis skills
Senior Software Engineer, Core Experiences - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Java
14d
Analytics Engineer
CitySwift —Galway, County Galway
- Hybrid work
- Computer Science
- SQL
- No degree
- Annual leave
- Life insurance
Quick apply
Principal Environmental Consultant (EIA Projects)
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Project management
- Leadership
Project Manager REF: 2617d
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Sr. Director & Head of Architecture
G-P —Galway, County Galway
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Project Design Engineer - REF: 2518
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Senior .Net Developer
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
- Annual leave
- Employee assistance program
Chartered Psychologist
My Psychology Ireland —Galway, County Galway
- €70–€90 an hour
- Part-time
- Doctoral degree
- Master's degree
- Communication skills
- Flexitime
Quick apply
12d
Principal Software Engineer - MLOps
Liberty IT —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount

I want to receive the latest job alerts for service remote in galway, g

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service remote jobs near galway, g

Engineer jobs in Galway, County Galway

Project Manager jobs in Galway, County Galway

Senior Software Engineer jobs in Galway, County Galway

Principal Software Engineer jobs in Galway, County Galway

Deputy Manager jobs in Galway, County Galway

Setting Out Engineer jobs in County Dublin

Insurance Agent jobs in Dublin, County Dublin

Insurance Agent jobs in Dublin 18, County Dublin

Insurance jobs in County Wexford

Trainee Insurance jobs in Dublin, County Dublin

Insurance jobs in County Cork

Project Manager jobs in County Waterford

Test Manager jobs in County Dublin

Operations Manager jobs in County Dublin

Project Manager jobs in Carlow, County Carlow

Project Manager jobs in Cork, County Cork

Project Manager jobs in Monaghan, County Monaghan

Sales Engineer jobs in Dublin, County Dublin

Project Engineer jobs in Cork, County Cork

Site Reliability Engineer jobs in Dublin, County Dublin

Complaints Officer

MAWDY -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Wellness program
Additional leave
Bike to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance program
Free or subsidised travel
Employee discount
Gym membership
Sick pay

Qualifications

Process improvement
English
Microsoft Office
Organisational skills
Communication skills

Full job description

At Mawdy we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

Our company is a leader in providing claims handling services, assistance services and speciality risk products. We are looking for a committed and enthusiastic Complaint Officer who thrives in a fast-paced, customer- focused environment. Reporting to the Customer Experience Manager, the successful candidate will engage in critical analysis and examine complex information to ensure fair and impartial complaint outcomes.

What you will do:

Manage and resolve simple and complex complaints in accordance with regulations
Investigate all customer complaints reported by reviewing customer submission, case notes, correspondence, call recordings & provider records as required
Evaluate disputes objectively to determine whether to maintain or overturn case decisions
Build relationships with internal and external stakeholders
Complete Root Cause Analysis (RCA) on all Fully Upheld & Compromise complaints to identify and reduce recurring themes
Send Corrective Actions to relevant parties
Ensure that regulatory timescales in complaint handling are adhered to, & any risk of non-adherence is escalated to management & the compliance team as soon as identified
Adjudicate the outcome of the complaints to ensure fair and equitable outcomes
Provide a response to complainants on the outcome of the investigation
Resolve contentious issues with tact and empathy
Inspire open engagement from Complainants and internal stakeholders to reach a fair and equitable resolution
Maintain a complete record of all complaints & library of related customer contact & correspondence
Conduct quarterly root cause & trend analysis & make recommendations to management on training & process improvement needs
Continually develop own knowledge of the product, the Company & the industry to enhance ability to resolve complaints to the customer’s satisfaction, early in the lifecycle
Deliver on individual goals & objectives linked to the department & Company strategy

Working Hours:

Full-time: 35 hours per week, core days are Mon – Fri.

What we’re looking for:

CIP accreditation is preferable. APA accreditation is a minimum requirement for this role
Experience of delivering exceptional customer experiences in a regulatory environment
An understanding of complaint handling regulatory requirements
Ability to undertake a 360° review of the circumstances giving rise to a complaint
Superior written & verbal communication skills, in particular a high standard of letter writing capability & listening skills
Strong problem solving skills and ability to manage complex cases confidently
Good organisational skills and ability to manage multiple priorities simultaneously
Proven ability to work independently and collaboratively
Proficiency in MS Office applications
The ability to translate difficult or complex messages into plain English & easy to follow written responses

Qualifications:

Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity.

What we offer you:

Enhanced Annual Leave
Service days
Time and attendance quarterly rewards
APA / CIP training
Free Motor Rescue and European Travel Insurance
Health insurance discount
20% discount on all other travel insurance outside Europe
Death in Service Benefit
City centre office location, handy for public transport
Gym discount membership with Snap Fitness & Active Fitness
Bike to work scheme
Employee Assistance Programme
Travel Pass
Opportunity to work with a global company based in over 35 countries
Vibrant workplace culture including a sports & social club, book club, inclusive holiday celebrations and regular office events that bring our team together
Wellbeing Programme

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
Sick pay
Wellness program
Work from home

Work Location: Hybrid remote in Galway, County Galway

Quick apply

Refine Your Search

service remote jobs in galway, g

Complaints Officer

Customer Advocate

Virtual Desktop (AVD) Analyst

Senior Consultant. Consultation, Communications and Engagement

Deputy Client Account Manager - Water

Principal Consultant, Stakeholder Engagement and Communications

Endpoint Specialist

Insurance Specialist (Sales)

Manager, Finance - PACS Mature Markets

Senior Product Designer

Dynamics 365 Business Central Lead Consultant

Senior Software Engineer, Core Experiences - Galway, Ireland

Analytics Engineer

Principal Environmental Consultant (EIA Projects)

Project Manager REF: 2617d

Sr. Director & Head of Architecture

Project Design Engineer - REF: 2518

Senior .Net Developer

Chartered Psychologist

Principal Software Engineer - MLOps

I want to receive the latest job alerts for service remote in galway, g

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected