Find Trust operations manager Jobs in Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
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Sr. Technical Program Manager, AWS Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
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- Annual leave
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Sr Energy Procurement Manager, EMEA Energy & Water Team
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- Full-time
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076.EI.26E - Finance Divisional Manager
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Expansion Event Coordinator
Tether Operations Limited —Dublin, County Dublin
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MongoDB —Dublin, County Dublin
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Technical Account Manager, Enterprise Support, Strategic Industries, Energy
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
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Sr Service Management Manager
Glanbia Foods —Citywest, County Dublin
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Sourcing – Senior Manager - Network Telecom infrastructure
Verizon —Dublin, County Dublin
- Microsoft Powerpoint
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Business Development Manager - International Logistics
BBL Logistics Ltd —Citywest, County Dublin
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Quick apply
Manager EMEA North, Infrastructure Energy Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- English
- Master's degree
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Operations Assistant Manager
Teleperformance —Dublin 07, County Dublin
- €55,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
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Vice President, Employee & Manager Experience
Okta —Dublin, County Dublin
- €200,000–€275,000 a year
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- Annual leave
3d
Manager, Workplace Experience
Klaviyo —Dublin, County Dublin
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4d
Workforce & Queue Management Analyst
TikTok —Dublin, County Dublin
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Senior Product Manager
Optum —Dublin, County Dublin
- Full-time
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4d
Customer Operations Team Lead M/F/D
Hager Group —Dublin, County Dublin
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Learning Media Developer, Data Center Learning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
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14d
Data Steward, Re:Cycle Reverse Logistics
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

trust operations manager jobs in dublin, d

Project & Change Delivery Manager

Sr. Technical Program Manager, AWS Manufacturing Operations

FM Contracts Manager

Sr Energy Procurement Manager, EMEA Energy & Water Team

076.EI.26E - Finance Divisional Manager

Expansion Event Coordinator

Program Manager

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Sr Service Management Manager

Sourcing – Senior Manager - Network Telecom infrastructure

Business Development Manager - International Logistics

Manager EMEA North, Infrastructure Energy Team

Operations Assistant Manager

Vice President, Employee & Manager Experience

Manager, Workplace Experience

Workforce & Queue Management Analyst

Senior Product Manager

Customer Operations Team Lead M/F/D

Learning Media Developer, Data Center Learning

Data Steward, Re:Cycle Reverse Logistics

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