Find Accounts hybrid Jobs in Galway County Galway

Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
14d
Senior Digital Specialist
OneTouch Health —Oranmore, County Galway
- Full-time
- AI
- Marketing
- Wellness program
- Employee assistance program
Quick apply
Financial Operations Intern
Wayfair —Galway, County Galway
- €27,250 a year
- Full-time
- Remote
- Microsoft Excel
- English
- Microsoft Office
- Work from home
12d
Accountant - Revenue
Xperi —Galway, County Galway
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
- Employee discount
11d
Project Management and Continuous Improvement Lead – HR Business Operations (Global)
Medtronic —Galway, County Galway
- €46,880–€70,320 a year
- Full-time
- Business development
- Continuous improvement
- Human resources
5d
Commercial Account Executive | Corporate
Berkeley Insurance Group —Galway, County Galway
- Full-time
- Hybrid work
- Employee assistance program
14d
Onboarding Customer Success Specialist (French speaking)
MathWorks —Galway, County Galway
- Social media management
- English
- Project management
Renewal Sales Representative (Multilingual)
MathWorks —Galway, County Galway
- Hybrid work
- Spanish
- Sales
- English
EMEA Customer Success Specialist - French Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Sales
- Social media management
Stability Program Manager
Medtronic —Galway, County Galway
- €84,880–€127,320 a year
- Full-time
- Bachelor's degree
- Mentoring
- Recruiting
7d
Senior Software Engineer - Data Services (Patient Care Systems)
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Senior Account Manager
The Knot Worldwide —Galway, County Galway
- €40,000–€51,000 a year
- Google Suite
- Salesforce
- Analysis skills
Quick apply
Senior HR Business Partner
Diligent Corporation —Galway, County Galway
- Human resources
- AI
- Communication skills
- Annual leave
Quick apply
Senior Cloud Engineer - Cloud Infrastructure
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Computer Science
- DevOps
- Engineering
Customer Success Representative (German Speaking)
MathWorks —Galway, County Galway
- English
- Bachelor's degree
- Organisational skills
EMEA Revenue Operations & Finance Manager
MathWorks —Galway, County Galway
- Sales
- ERP systems
- English
Design & Development Electrical Engineer II
Medtronic —Galway, County Galway
- €49,920–€74,880 a year
- Full-time
- English
- Project management
- Recruiting
Senior Design Assurance Engineer - 12 month FTC
Medtronic —Galway, County Galway
- €64,640–€96,960 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
M&E Resident Engineers
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Supervising experience
- Contracts
- Electrical Engineering
Customer Success Representative (French & Spanish Speaking)
MathWorks —Galway, County Galway
- Spanish
- Sales
- English

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Service Desk Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
14 days ago

Qualifications

Jira
Hospitality
Windows
IT support
ServiceNow
Business
Communication skills
Active Directory
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted 13 Days Ago

job requisition id

JR11874

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:
This role is the first point of contact for Planet’s global workforce, handling inbound incidents and service requests across phone, chat, self-service portal, and email. Day to day, you will triage and log every contact, resolve as much as possible at first contact, and escalate cleanly so colleagues stay productive and services meet their SLAs.

What you will do:

First-line support — Act as the single point of contact for incidents and service requests via phone, chat, self-service portal, and email; own each ticket to resolution or escalation.

Triage & logging — Accurately log, categorise, and prioritise every contact in the ITSM tool (Jira Service Management), capturing clear and actionable detail.

First-contact resolution — Resolve common endpoint, account, connectivity, and application issues using knowledge articles and standard operating procedures.

Identity & access — Handle password resets, MFA, account unlocks, and access requests in line with Joiner-Mover-Leaver and security policy.

Escalation management — Escalate to L2/L3 teams and third-party vendors with complete diagnostics; track to closure and keep users updated.

SLA & queue management — Work to agreed response and resolution SLAs; monitor the queue and manage personal workload to target.

Knowledge & self-service — Create and improve knowledge articles and drive self-service adoption to deflect repeat contacts.

Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.

Asset accuracy — Keep asset and configuration records up to date at the point of contact for starters, leavers, and hardware moves.

Success Measures

First point of contact for Planet’s global colleague base; consistently high first-contact resolution and CSAT, with tickets logged accurately and resolved or escalated within SLA.

Who you are:

Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.

Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.

Familiarity with Active Directory / Entra ID account administration (unlocks, resets, group membership).

Confident using an ITSM ticketing tool such as Jira Service Management or ServiceNow.

Understanding of ITIL incident and request management fundamentals.

Excellent telephone manner and written communication with a customer-first mindset.

Able to follow SOPs and knowledge articles precisely and work to defined SLAs.

Basic troubleshooting of hardware, connectivity, VPN, and mobile devices.

ITIL Foundation certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

accounts hybrid jobs in galway county galway

Service Desk Analyst

Senior Digital Specialist

Financial Operations Intern

Accountant - Revenue

Project Management and Continuous Improvement Lead – HR Business Operations (Global)

Commercial Account Executive | Corporate

Onboarding Customer Success Specialist (French speaking)

Renewal Sales Representative (Multilingual)

EMEA Customer Success Specialist - French Speaking

Stability Program Manager

Senior Software Engineer - Data Services (Patient Care Systems)

Senior Account Manager

Senior HR Business Partner

Senior Cloud Engineer - Cloud Infrastructure

Customer Success Representative (German Speaking)

EMEA Revenue Operations & Finance Manager

Design & Development Electrical Engineer II

Senior Design Assurance Engineer - 12 month FTC

M&E Resident Engineers

Customer Success Representative (French & Spanish Speaking)

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