Find Lead engineer / account manager Jobs in Dublin, D

Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Senior Contracts Manager
AECOM —Dublin, County Dublin
- Hybrid work
- Project management
- Contracts
Commercial Manager - Rail
AtkinsRéalis —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Principal Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- €67,150–€86,900 a year
- Full-time
- Analysis skills
- No degree
- Scripting
7d
Marketing Operations & AI Transformation Manager
LearnUpon —Dublin, County Dublin
- Marketing
- Salesforce
- English
- Annual leave
AI Product Manager
iCims —DUBLIN 2, County Dublin
- Bachelor's degree
- No degree
- Product management
- Annual leave
- Life insurance
Senior Engineer & Project Manager - Major Transportation Infrastructure Delivery, Roads & Public Transportation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- No degree
Project Scheduler - Energy
Turner & Townsend —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Engineering
- Annual leave
Quick apply
Client Project Manager
Openmind Networks —DUBLIN 2, County Dublin
- Project management
- Leadership
- Communication skills
Quick apply
10d
AI Product Manager
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Bachelor's degree
- No degree
- Product management
- Annual leave
- Life insurance
Technical Sales Manager
Johnson Controls —Dublin, County Dublin
- Full-time
- Sales
- Business development
- HVAC
Senior Manager, Network Advisory UK & EU
paypal —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Annual leave
Architecture Director - Data Centres
AECOM —Dublin, County Dublin
- Full-time
- Microsoft Office
- No degree
- IT
Senior Project Manager
GMC Utilities Group —Dublin, County Dublin
- Full-time
- Civil Engineering
- Leadership
- Construction Management
Quick apply
10d
NEC4 ECC Project Manager
Arup —Dublin, County Dublin
- Microsoft Office
- Project management
- Bachelor's degree
- Profit sharing
- Employee assistance program
Design Manager - Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Project Director – Cost Management
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- IT
Technical Director, Capture Management Lead - Water
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- No degree
- Leadership
Commercial Manager – Major Infrastructure Programme
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply

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Senior Customer Success Manager

Intercom -
Dublin, County Dublin

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Job details

Benefits

Work from home

Qualifications

Process improvement
SaaS

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

lead engineer / account manager jobs in dublin, d

Senior Customer Success Manager

Principal Customer Success Manager, Enterprise

Senior Contracts Manager

Commercial Manager - Rail

Principal Technical Support Engineer – Elastic Cloud Storage

Marketing Operations & AI Transformation Manager

AI Product Manager

Senior Engineer & Project Manager - Major Transportation Infrastructure Delivery, Roads & Public Transportation

Project Scheduler - Energy

Client Project Manager

AI Product Manager

Technical Sales Manager

Senior Manager, Network Advisory UK & EU

Architecture Director - Data Centres

Senior Project Manager

NEC4 ECC Project Manager

Design Manager - Infrastructure

Project Director – Cost Management

Technical Director, Capture Management Lead - Water

Commercial Manager – Major Infrastructure Programme

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