About Citco
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.
Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.
A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.
Role Purpose
The CX Project Manager is responsible for supporting the day‑to‑day delivery, governance, and execution of Client Experience initiatives.
The role ensures consistent tracking, reporting, and adherence to governance standards, enabling senior delivery leaders to focus on strategic outcomes, roadmap ownership, and stakeholder engagement.
This role is well‑suited to a high‑potential, early‑career candidate who is eager to take ownership, build deep technical delivery expertise, and operate in a fast‑paced, complex environment.
Strong emphasis is placed on hands‑on Jira usage, structured delivery discipline, and the ability to quickly learn and operate within complex backlog environments.
Responsibilities
Delivery Coordination and Governance
- Support execution of CX initiatives across multiple workstreams
- Ensure governance standards, and agreed processes are applied consistently
- Proactively manage follow‑ups and coordination activity to maintain delivery momentum
- Own end-to-end delivery tracking and enforce strong execution discipline, moving beyond coordination to accountability for outcomes.
Quickly build understanding of complex delivery environments and interdependencies across teams
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Jira Governance and Tracking
- Maintain ticket hygiene, status accuracy, and dependency tracking
- Monitor progress and follow up with owners to drive movement and closure
- Ensure Jira is a reliable source of delivery and execution data
- Take a hands‑on, power‑user approach to Jira, owning backlog structure, ticket quality, and workflow discipline
- Support and actively manage complex, high‑volume backlogs (multiple workstreams, dependencies, competing priorities)
- Continuously improve how Jira is used to reflect real delivery progress and priorities
Build strong working knowledge of how epics, stories, and dependencies connect to delivery outcomes
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Reporting, Dashboards, and Action Management
- Own the creation and maintenance of delivery and governance dashboards
- Provide clear, up‑to‑date visibility of open actions, risks, dependencies, and overdue items
- Actively track actions and follow up with owners to ensure timely closure
- Flag risks, blockers, and slippage early
Translate Jira and backlog data into clear, simple insights for non‑technical stakeholders
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Project and Delivery Support
- Maintain project plans, action logs, and RAID items
- Track execution progress across defined workstreams
- Support preparation of first‑pass reporting for weekly and leadership forums
Develop strong delivery judgment over time (e.g., identifying where work is stuck, mis‑prioritized, or unclear)
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Meeting and Execution Support
- Track actions and follow‑ups from meetings and forums
- Ensure actions are reflected in dashboards and tracking tools, not just meeting notes
- Support cadence‑driven delivery and reporting cycles
Participate hands-on in delivery activities, ensuring progress is driven—not just tracked.
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What This Role Will Do
- Own day‑to‑day delivery coordination and governance execution
- Maintain reliable tracking of actions, risks, and dependencies
- Provide clear, dashboard visibility of execution status
- Drive follow‑ups to maintain delivery discipline
- Reduce administrative and tracking burden on program management team
- Bring structure and clarity to complex backlog environments
Accelerate from coordination into active delivery ownership over time
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Stakeholder Interaction
- Regular interaction with Program Manager and CX leadership
- Ongoing coordination with workstream owners and delivery teams
- Build credibility quickly by being reliable, responsive, and detail‑oriented in execution follow‑through
Knowledge, Skills, and Experience
Essential
- Strong hands‑on experience with Jira (academic, internship, or professional), with clear understanding of how backlogs, tickets, and workflows operate in practice
- Demonstrated ability to work with structured task tracking or backlog tools in a disciplined way
- High level of motivation, curiosity, and willingness to learn quickly in a complex environment
- Evidence of high ownership mindset (e.g., driving follow‑ups, improving processes, taking initiative)
- Comfortable working with technical or product delivery teams, even without a technical background
- Demonstrates strong personal authority and confidence to challenge across all levels, prioritising outcomes over hierarchy
- Exposure to Agile / Scrum environments and backlog refinement practices
- Experience in delivery coordination, governance, or project support roles (including internships, placements, or early career roles)
- Strong organizational skills and attention to detail
Experience producing delivery reporting and dashboards
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Desirable
- Exposure to client experience, delivery, or transformation initiatives
Awareness or exposure to user‑centric delivery, or product development approaches
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Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
