Find Staff software engineer, ruby on Jobs in Dublin, D

Technical Support Engineer (Ireland, UK)
Metronome —Dublin, County Dublin
- SQL
- No degree
- Communication skills
Software Development Engineer (open-source)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Java
- AWS
- Analysis skills
Senior Staff Software Engineer, Perception
AeroVect —Dublin, County Dublin
- Full-time
- Remote
- Doctoral degree
- Computer Science
- Master's degree
IT Site Support Engineer | Cork
Philip Lee —DUBLIN 4, County Dublin
- Windows
- Computer networking
- SharePoint
10d
Staff Engineer, Firmware Engineering
Analog Devices —Glasnevin, County Dublin
- Full-time
- System design
- Master's degree
- C++
Staff Insights Applications Engineer
Analog Devices —Glasnevin, County Dublin
- Full-time
- Computer Science
- Master's degree
- C++
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Staff Software Engineer, Site Reliability Engineering Storage
Google —Dublin, County Dublin
- €150,000–€154,000 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
11d
VacancyTitle: Graduate Engineer - Water
Nicholas O'Dwyer —Dublin, County Dublin
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Project management
- Annual leave
- Employee assistance program
Software Engineer, Localization, Calibration & Mapping
AeroVect —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- C++
- Bachelor's degree
Design Civil Engineer
PUNCH Consulting Engineers —Dublin, County Dublin
- €40,000–€48,000 a year
- Holidays
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Annual leave
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Staff Engineer
MongoDB —Dublin, County Dublin
- On call
- Azure
- Java
- AWS
Geotechnical/Geoenvironmental Associate
Cundall —Dublin, County Dublin
- €5,930 a month
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Staff Product Engineer, AI
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Staff Machine Learning Engineer
Adswizz —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Senior Software Development Engineer - Product Development Tools
Workday —Dublin, County Dublin
- €86,400–€129,600 a year
- Full-time
- Hybrid work
- Computer Science
- Java
- Master's degree
Senior Software Engineer - Integrations & Partnerships
Phorest —DUBLIN 1, County Dublin
- Remote
- Java
- JavaScript
- Employee assistance program
Quick apply
Lead, Platform Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Presentation skills
- Continuous improvement
- Mentoring
Staff Engineer, Site Reliability
LearnUpon —Dublin, County Dublin
- On call
- AWS
- AI
- Annual leave

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Technical Support Engineer (Ireland, UK)

Metronome -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Slack
Technical support
SQL
Zendesk
Ruby
TypeScript
Communication skills
Python
Debugging
Workday

Full job description

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.

Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.

What You'll Do

Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Impact You'll Have

Through your interactions with individual customers, you will help improve our product for everyone.
Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

Qualifications

2+ years of work experience in a B2B customer-facing technical support organization or in engineering
Experience working closely with engineering teams and providing technical feedback on customer issues
Ability to debug and triage bugs and escalations from customers
Can communicate technical capabilities of the product to customers
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
A mindset of customer empathy and ability to solve challenging problems

Bonus points

Experience as an early or founding member of a support team, including building processes from scratch
Startup experience and familiarity with scaling a support team
Programming experience in one or more of Typescript, Python, or Ruby
You have worked on modern enterprise software which is business critical
Experience creating knowledge base articles and internal documentation
Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply Now

Refine Your Search

staff software engineer, ruby on jobs in dublin, d

Technical Support Engineer (Ireland, UK)

Software Development Engineer (open-source)

Senior Staff Software Engineer, Perception

IT Site Support Engineer | Cork

Staff Engineer, Firmware Engineering

Staff Insights Applications Engineer

AI Infrastructure Engineer

Staff Software Engineer, Site Reliability Engineering Storage

VacancyTitle: Graduate Engineer - Water

Software Engineer, Localization, Calibration & Mapping

Design Civil Engineer

Senior Software Engineer

Staff Engineer

Geotechnical/Geoenvironmental Associate

Staff Product Engineer, AI

Staff Machine Learning Engineer

Senior Software Development Engineer - Product Development Tools

Senior Software Engineer - Integrations & Partnerships

Lead, Platform Engineer

Staff Engineer, Site Reliability

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