Find Service desk manager Jobs in Dublin, D

Relationship Manager, Scale
Intercom —Dublin, County Dublin
- Hybrid work
- Business
- Annual leave
- Work from home
Assistant Front Office Manager Nights
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Restaurant management
- Hotel
- No degree
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Building Operations Coordinator
JLL —Dublin, County Dublin
- Hospitality
- Word processing
- Maintenance
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Principal Sales Strategy & Operations Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Hotel Manager (Night)
Talbot Hotel Stillorgan —Dublin, County Dublin
- €38,000 a year
- Weekend availability
- English
- Hotel
- Front desk
- Free parking
- Life insurance
Quick apply
11d
Retail Department Manager
DAA —Dublin, County Dublin
- Weekend availability
- Sales
- Recruiting
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Senior Product Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Work from home
Staff AI Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Front Office Manager
Dean Group (Ireland) —Dublin, County Dublin
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Annual leave
- Gym membership
Quick apply
HVAC Service Technician, Trane Ireland Limited
Trane Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- Microsoft Office
- Manufacturing
- Life insurance
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
5d
Staff Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Airside Control Supervisor - ACS
Sky Handling Partner —Dublin, County Dublin
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Business Development / Key Account Manager
Snap Ireland —DUBLIN 1, County Dublin
- €45,000–€55,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
10d
Inside Sales Support
Rhenus SE & Co. KG —Dublin, County Dublin
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Front Office Receptionist
Holiday Inn Dublin Airport Hotel —Dublin, County Dublin
- From €14.50 an hour
- Full-time
- Customer service
- Hotel
- Flexitime
- Employee discount
Quick apply
8d
Fabric Technician
Apleona Ireland —Dublin, County Dublin
- €38,000–€43,000 a year
- Full-time
- No degree
Quick apply

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Relationship Manager, Scale

Intercom -
Dublin, County Dublin

Apply Now

Job details

Benefits

Annual leave
Work from home

Qualifications

SaaS
Business

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organisation, and the road ahead is going to be very exciting.

At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Fin product usage growth

What skills do I need?

2+ years selling SaaS products, ideally 1+ years in closing role
Ability to manage a large book of business; 190 accounts (retention, renewals, & account growth)
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energised operating and problem-solving in a fast-moving organisation.
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organisations
Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

service desk manager jobs in dublin, d

Relationship Manager, Scale

Assistant Front Office Manager Nights

Account Manager - German Speaking

Building Operations Coordinator

Information Security Technical Support

Principal Sales Strategy & Operations Manager

Hotel Manager (Night)

Retail Department Manager

Operations Specialist (Insurance)

Senior Product Marketing Manager

Staff AI Product Manager

Front Office Manager

HVAC Service Technician, Trane Ireland Limited

Workplace Experience Ambassador Team Lead

Staff Product Manager

Airside Control Supervisor - ACS

Business Development / Key Account Manager

Inside Sales Support

Front Office Receptionist

Fabric Technician

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