Find It Jobs in Swords, D

Technical Support Engineer (Ireland, UK)
Metronome —Dublin, County Dublin
- SQL
- No degree
- Communication skills
Junior QA, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Java
- Analysis skills
- JavaScript
- Store discount
- Annual leave
4h
IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
Service Desk Engineer
CarTrawler —Dublin, County Dublin
- Hybrid work
- Software troubleshooting
- Salesforce
- Windows
- Annual leave
- Employee assistance program
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
IT Manager
D/RES Properties —Donnybrook, County Dublin
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
Technical Support Engineer (PowerScale)
Dell Technologies —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- AWS
8d
Technical Support Representative (Maternity Cover)
AVI-SPL —Dublin, County Dublin
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
10d
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- €43,800–€65,600 a year
- Azure
- Microsoft Outlook
- Windows
Quick apply
IT Helpdesk Technician
BDO Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- IT
- Annual leave
- Work from home
Quick apply
IT Project Manager
PwC —Dublin, County Dublin
- Full-time
- Azure
- Project management
- Bachelor's degree
IT System Administrator - Paid
CDX.ie —Damastown, County Dublin
- From €28,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
Quick apply
12h
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€70,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
IT Applications Administrator
PlayStation Global —Dublin, County Dublin
- €50,700–€76,100 a year
- Hybrid work
- Microsoft Access
- Driving
- Scripting
- Wellness program
- Annual leave
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills
Network Engineer, Deployment & Support
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree

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Technical Support Engineer (Ireland, UK)

Metronome -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Slack
Technical support
SQL
Zendesk
Ruby
TypeScript
Communication skills
Python
Debugging
Workday

Full job description

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.

Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.

What You'll Do

Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Impact You'll Have

Through your interactions with individual customers, you will help improve our product for everyone.
Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

Qualifications

2+ years of work experience in a B2B customer-facing technical support organization or in engineering
Experience working closely with engineering teams and providing technical feedback on customer issues
Ability to debug and triage bugs and escalations from customers
Can communicate technical capabilities of the product to customers
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
A mindset of customer empathy and ability to solve challenging problems

Bonus points

Experience as an early or founding member of a support team, including building processes from scratch
Startup experience and familiarity with scaling a support team
Programming experience in one or more of Typescript, Python, or Ruby
You have worked on modern enterprise software which is business critical
Experience creating knowledge base articles and internal documentation
Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply Now

Refine Your Search

it jobs in swords, d

Technical Support Engineer (Ireland, UK)

Junior QA, IT & Digital

IT Support Engineer (Tier 2)

Service Desk Engineer

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Associate Systems Administrator

Sr IT Infrastructure Engineer EMEA

IT Manager

Technical Support Engineer (PowerScale)

Technical Support Representative (Maternity Cover)

IT Support Specialist

IT Helpdesk Technician

IT Project Manager

IT System Administrator - Paid

Information Technology Cross-Function Vice President

Network Engineer

Technical Support Engineer

IT Applications Administrator

IT Systems Administrator – Contract (Dublin, Ireland)

Network Engineer, Deployment & Support

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