Find Operations senior manager Jobs in Ballyfermot, D

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Head Chef/Kitchen Manager
Goats Gruff —Castleknock, County Dublin
- €50,000–€60,000 a year
- Full-time
- Customer service
- Cooking
- English
Quick apply
9d
Senior Manager, Operations Supply Planner
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
7d
Senior Product Manager, International
CarGurus —Dublin, County Dublin
- €90,000–€108,000 a year
- Analysis skills
- Product management
- Communication skills
Aftersales Manager
Brian Noone Limited —Maynooth, County Kildare
- Full-time
- Analysis skills
- Supervising experience
- Continuous improvement
Quick apply
CitiService Director
Citi —Dublin, County Dublin
- €130,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
14d
Senior People Operations Manager – EMEA
Compass Group UK —Dublin, County Dublin
- €77,000 a year
- Overtime
- Hospitality
- Bachelor's degree
- Human resources
- Employee assistance program
2d
Senior Social Worker
Nua Healthcare —Naas, County Kildare
- Day shift
- IT
- Communication skills
- Employee assistance program
Quick apply
Senior Product Manager, AI / ML Solutions
Optum —Dublin, County Dublin
- Full-time
- Azure
- Doctoral degree
- Data analysis skills
International Strategy & Operations Senior Manager, Commerce
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Work from home
NAS Senior Specialist Manager II (Senior Regional Operations) NRS15408
Health Service Executive —Dublin, County Dublin
- Part-time
- In-person
7d
Retail Operations Manager
Amber Retail CP Limited —Swords, County Dublin
- €36,605 a year
- Full-time
- Management
- Customer service
- Merchandising
Quick apply
6d
Senior Yardi Platform Manager
Citco —Dublin, County Dublin
- Full-time
- Finance
- SQL
- No degree
Senior Manager, Aggregate Reporting Management
Regeneron —Dublin, County Dublin
- €86,800–€141,200 a year
- Writing skills
- Analysis skills
- Project management
- Annual leave
10d
Hungarian Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
ADoN Bed Management
Beaumont Hospital —Dublin, County Dublin
- €72,843–€89,894 a year
- Full-time
- Management
- IT
- Leadership
6d
Senior Manager, People Operations
ESB —Dublin, County Dublin
- Full-time
- Continuous improvement
- Human resources
- Mentoring
1d
Executive Accountant
Local Government Jobs Ireland —Dublin, County Dublin
- €61,217–€79,583 a year
1h
Assistant Recruitment Manager
Manor Homecare —Maynooth, County Kildare
- €42,000–€45,000 a year
- Microsoft Office
- Administrative experience
- Supervising experience
- Free parking
Quick apply

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Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

operations senior manager jobs in ballyfermot, d

Team Manager- Dublin

Head Chef/Kitchen Manager

Senior Manager, Operations Supply Planner

Senior Product Manager, International

Aftersales Manager

CitiService Director

Senior People Operations Manager – EMEA

Senior Social Worker

Senior Product Manager, AI / ML Solutions

International Strategy & Operations Senior Manager, Commerce

NAS Senior Specialist Manager II (Senior Regional Operations) NRS15408

Retail Operations Manager

Senior Yardi Platform Manager

Senior Manager, Aggregate Reporting Management

Hungarian Speaking Quality & Policy Expert

Senior Manager, Accounts Receivable, Credit & Collections

ADoN Bed Management

Senior Manager, People Operations

Executive Accountant

Assistant Recruitment Manager

I want to receive the latest job alerts for operations senior manager in ballyfermot, d

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