Find Mobile expert Jobs in Ireland

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Engineering Manager
Terex Corporation —Carrickmacross, County Monaghan
- Full-time
- CAD
- Engineering
- Analysis skills
- Annual leave
Revenue Operations Manager, EMEA
Okta —Dublin, County Dublin
- €68,000–€93,500 a year
- Sales
- Continuous improvement
- Communication skills
- Annual leave
Subway Team Member
Applegreen Stores —Drinagh, County Wexford
- Part-time
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
10d
Specialist Plant Manager
Sisk —Dublin, County Dublin
- Full-time
- AutoCAD
- Management
- CAD
- Annual leave
Technical Sales & Applications Specialist
Antech Solutions Ltd. —Waterford, County Waterford
- €35,177.73–€60,731.80 a year
- Full-time
- Microsoft Powerpoint
- English
- Contracts
- Flexitime
- Sick pay
Quick apply
1d
Business Solutions Architect
Endpoint Clinical —County Cavan
- Full-time
- Remote
- SQL
- Bachelor's degree
- No degree
National Transport Manager
Chadwicks Group —Dublin, County Dublin
- Contracts
- Construction
- Leadership
Jazz Piano Teacher
Waltons New School of Music —DUBLIN 2, County Dublin
- €27.00–€28.62 an hour
- Part-time
- English
- Bachelor's degree
- Communication skills
- Employee discount
Quick apply
Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Burger King Supervisor
Applegreen Stores —Birdhill, County Tipperary
- Part-time
- Leadership
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
10d
Mobile Marketing Media Buyer
Koneo Mobile Inc. —Dublin, County Dublin
- Marketing
- English
- Communication skills
Quick apply
Application Support
Fiserv —Dublin, County Dublin
- Full-time
- Java
- SQL
- No degree
Agency Partner Manager, TikTok Shop Ads - Scaled Growth UKI
TikTok —Dublin, County Dublin
- Sales
- Business development
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Senior Producer
Virtuos Games —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Project management
- Sick pay
Night Shift Operator
Applegreen Stores —Naas, County Kildare
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
10d
Reward Specialist
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Human resources
Customer Success Manager (Commercial) - EMEA
Vanta —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
- Annual leave
Supply Chain Planner/ BA
Fonua Ltd —DUBLIN 18, County Dublin
- Microsoft Excel
- Engineering
- ERP systems
- Free parking
Quick apply

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Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

mobile expert jobs in ireland

Desktop & Site Support Engineer

Engineering Manager

Revenue Operations Manager, EMEA

Subway Team Member

Specialist Plant Manager

Technical Sales & Applications Specialist

Business Solutions Architect

National Transport Manager

Jazz Piano Teacher

Desktop Support Engineer

Burger King Supervisor

Mobile Marketing Media Buyer

Application Support

Agency Partner Manager, TikTok Shop Ads - Scaled Growth UKI

Senior Account Executive - AI Software Sales & professional services

Senior Producer

Night Shift Operator

Reward Specialist

Customer Success Manager (Commercial) - EMEA

Supply Chain Planner/ BA

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