Find Customer service Jobs in Midleton, C

Team Leader | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €38,000–€42,000 a year
- Monday to Friday
- Microsoft Excel
- AI
- Leadership
Quick apply
Sales Assistant
Kenny’s Jewellers —Cork, County Cork
- €13.50–€13.70 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
1d
Reservations Executive
Hayfield Manor Hotel —Cork, County Cork
- €29,000–€32,000 a year
- Full-time
- English
- Microsoft Office
- Hotel
- Employee assistance program
- Employee discount
Quick apply
Retail Customer Assistant - Nights
Coastline Gaming —Cork, County Cork
- €16 an hour
- Part-time
- Hospitality
- In-person
Quick apply
5d
Customer Service Advisor
Capita —Little Island, County Cork
- Full-time
- Microsoft Excel
- Microsoft Office
- No degree
- Employee assistance program
7d
Technical Customer Service Representative (Full-time, Monday to Friday)
Insteco —Carrigtwohill, County Cork
- Full-time
- Microsoft Powerpoint
- Customer service
- Project management
Quick apply
5d
Sales Specialist with Italian | Fintech | Cork
TELUS Digital —Cork, County Cork
- €32,400 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Beauty Expert
Charlotte Tilbury —Cork, County Cork
- Part-time
- Sales
- Gym membership
Quick apply
Cinema Duty Manager
Omniplex Cinemas —Cork, County Cork
- €30,000–€34,000 a year
- Full-time
- Management
- Supervising experience
- IT
- Wellness program
- Employee assistance program
Quick apply
2d
Customer Support Specialist (Multilingual with German and English) I Fintech I Cork
TELUS Digital —Cork, County Cork
- €35,900 a year
- English
- Presentation skills
- AI
- Relocation assistance
Quick apply
Colour Consultant - Part Time
Pat McDonnell Paints —Cork, County Cork
- Part-time
- Microsoft Excel
- Sales
- Customer service
- Store discount
- Annual leave
Quick apply
8d
Receptionist
Kearys —Cork, County Cork
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
5h
Field Sales Representative - Healthstore / Pharmacy
Wholefoods Wholesale Limited —Cork, County Cork
- €40,000–€42,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
5d
Back Of House, Department Manager, Full Time, Permanent
Brown Thomas Arnotts —Cork, County Cork
- Full-time
- No degree
- Leadership
- Communication skills
- Store discount
- Annual leave
Business Development Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Sales
- ERP systems
Production Support Specialist
OpenText —Cork, County Cork
- Weekend availability
- Computer Science
- English
- Analysis skills
Receptionist
Vienna Woods Hotel —Glanmire, County Cork
- Part-time
- Hospitality
- Customer service
- Hotel
Service Advisor
Kearys —Little Island, County Cork
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
9d
Deputy Manager
Maxi Zoo Ireland —Cork, County Cork
- €35,000–€36,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Sales Support Specialist
Ergo —Cork, County Cork
- Sales
- Marketing
- English
13d

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Team Leader | Fintech | Cork office

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€38,000–€42,000 a year

Benefits

On-site gym
Private medical insurance

Qualifications

Microsoft Excel
AI
Leadership

Full job description

Description

Team Lead - Fraud focus/Fintech

Location: onsite in Cork, Ireland (fully onsite role)

Hours of operation: Monday to Friday 11.30 - 20.00 (subject to change)

Compensation range: € 38,000 - €42,000 gross p/a + performance bonus

Start date: 27th July 2026

As Team Leader, you'll be at the heart of our growing Risk Operations team. You'll manage and mentor a talented group of Risk Operations specialists while developing systems and processes that deliver exceptional service. This is your opportunity to make a real impact: driving business results, building strong client relationships, and creating an environment where your team can thrive and grow.

We Offer:

Stable job: permanent employment contract
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen

Here is where you will have impact:

Leadership & Team Development

Actively manage, lead, and motivate a team of Risk Operations specialists
Provide coaching, support, and mentorship to help team members excel
Conduct regular 1-2-1 reviews and facilitate team meetings that encourage input and transparency
Develop your team's skills and drive professional growth
Foster a culture of innovation, openness, and problem-solving

Performance & Results

Drive individual and team KPIs to meet and exceed targets
Manage staffing needs in partnership with Workforce Management
Maintain service level agreements and effectively manage business impacts
Make data-informed decisions on training, team briefings, and absences
Promote an atmosphere of continuous improvement and accountability

Client Partnership & Relationship Management

Become the key point of contact for our fintech client—building strong, collaborative relationships
Develop a deep understanding of the client's business, systems, and operational needs
Liaise proactively with the client on a daily basis
Escalate and resolve customer issues and problems effectively
Ensure compliance with client security requirements, policies, and procedures
Facilitate clear communication between your team and the client

Operations & Strategy

Collaborate with Support to identify and deliver training and refresher programs
Work closely with internal teams to implement and maintain departmental processes
Identify and implement operational improvements that enhance service quality
Manage escalations with ownership and accountability
Ensure accurate information is cascaded throughout the team

We are looking for someone with:

Proven track record of leading and motivating teams in a fast-paced environment (ideally in BPO, Compliance setting)
Strong commercial and business acumen with customer/client focus
Experience managing KPIs, service levels, and operational performance
Demonstrated ability to develop systems, processes, and people
Experience in client-facing leadership roles
Strong knowledge of fintech, financial services, or regulated industries
Understand the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
Demonstrate risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedure

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Quick apply

Refine Your Search

customer service jobs in midleton, c

Team Leader | Fintech | Cork office

Sales Assistant

Reservations Executive

Retail Customer Assistant - Nights

Customer Service Advisor

Technical Customer Service Representative (Full-time, Monday to Friday)

Sales Specialist with Italian | Fintech | Cork

Beauty Expert

Cinema Duty Manager

Customer Support Specialist (Multilingual with German and English) I Fintech I Cork

Colour Consultant - Part Time

Receptionist

Field Sales Representative - Healthstore / Pharmacy

Back Of House, Department Manager, Full Time, Permanent

Business Development Manager

Production Support Specialist

Receptionist

Service Advisor

Deputy Manager

Sales Support Specialist

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