Find Customer experience specialist Jobs in Dublin, D

Customer Support Specialist - EMEA
Mercury.com —Dublin, County Dublin
- €40,300–€48,900 a year
- Weekend availability
9d
Part-Time Evening Concierge Post
St Vincents Private Hospital —Dublin, County Dublin
- €31,934–€49,416 a year
- Part-time
- English
- No degree
- Communication skills
Quick apply
1h
Operations Specialist, Europe
allwhere —Dublin, County Dublin
- €40,000–€65,000 a year
- Full-time
- Customer service
- Bachelor's degree
- No degree
Quick apply
Freelance In-Person Event Specialist - Dublin, Ireland
Visit.org —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- In-person
Quick apply
Retail Stock & Sales Assistant
Super Asia Foods —DUBLIN 1, County Dublin
- From €14.15 an hour
- Part-time
- Heavy lifting
- No experience needed
- English
Quick apply
Dental Practice Receptionist
Merrion Square Dental —Dublin, County Dublin
- €27,600.00–€37,581.73 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Employee Lifecycle Specialist
Perrigo —DUBLIN 2, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Customer Support Agent - English (CL13)
Accenture —Dublin, County Dublin
- Full-time
- Social media management
- Customer service
- English
Talent Attraction Operations Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Project management
- Recruiting
- IT
Application Specialist
Puratos —Dunboyne, County Meath
- €47,500–€50,000 a year
- Full-time
- English
- Microsoft Office
- Project management
Training Specialist
Allianz —Dublin, County Dublin
- Full-time
- Management
- English
- Microsoft Office
Senior Paid Search Specialist
Ding —Dublin, County Dublin
- Up to €65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Marketing
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
3d
Merchandiser
Primark —DUBLIN 1, County Dublin
- Merchandising
- Analysis skills
- No degree
Trade Counter Salesperson
Hevac Limited —Santry, County Dublin
- €36,000–€40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Annual leave
- Employee assistance program
Quick apply
Warehouse Operative
Rhenus SE & Co. KG —Dublin, County Dublin
- Full-time
- Master's degree
- No degree
- Organisational skills
- Free parking
Portfolio Specialist EMEA (Leasing & Asset Management)
Hewlett Packard Enterprise —Leixlip, County Kildare
- €101,000–€200,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
14d
Despatch Co-ordinator
Fónua —Dublin, County Dublin
- Communication skills
- Free parking
- Annual leave
10d
Warehouse Operative
Swegon UK & I —Bray, County Wicklow
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Account Executive
Zendesk —Dublin, County Dublin
- €111,000–€167,000 a year
- Full-time
- Sales
- Research
- Bachelor's degree

I want to receive the latest job alerts for customer experience specialist in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near dublin, d

Event Specialist jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Concierge jobs in Dublin, County Dublin

Warehouse Worker jobs in Dublin, County Dublin

Director Of Recruiting jobs in Dublin, County Dublin

Customer Specialist jobs in Dublin, County Dublin

Warehouse Worker jobs in Bray, County Wicklow

Dental Receptionist jobs in Dublin, County Dublin

Training Specialist jobs in Dublin, County Dublin

Paid Search Manager jobs in Dublin, County Dublin

Operations Associate jobs in Dublin, County Dublin

Clinical Nurse Specialist jobs in North Dublin, County Dublin

Event Specialist jobs in Galway, County Galway

Account Executive jobs in Citywest, County Dublin

Enterprise Account Executive jobs in Remote

Business Development Executive jobs in Limerick, County Limerick

Customer Service Representative jobs in Fahan, County Donegal

Customer Assistant, Pepco jobs in Dublin, County Dublin

Customer Service Representative jobs in County Galway

Customer Support Specialist - EMEA

Mercury.com -
Dublin, County Dublin

Apply Now

Job details

€40,300–€48,900 a year
9 days ago

Benefits

Stock Options

Qualifications

Slack
Zendesk

Full job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.

Our Support team is expanding to match this growth, and we're continuing to grow our EMEA team to provide strong coverage for our clients across the working week. As part of this, we're looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and competence when they have questions or needs that aren't being met by our product. You'll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.

You'll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!
Schedule options:
- Sunday - Thursday
- Tuesday - Saturday
- Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!
Your working schedule will be fixed - this is long-term commitment, not a rotating shift

Here are some things you'll do on the job:

Answer user questions over chat & email
Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
Identify the systemic flaws that lead to user problems
Work with our engineering team to find and squash bugs
Communicate our users' needs to our partner banks and work with them to improve their products and processes
Write help articles and FAQs
Learn our internal tools and figure out how to improve them
Put in place processes to make your job more efficient
Help with other compliance and customer tasks
Create and sustain warm relationships with our users
Help build out the customer support and ops infrastructure at Mercury

You should:

Have 3+ years of experience in a Customer Experience / Customer Support role
Experience with Zendesk
Consistently exercise empathy
Exude competence
Always seek to answer the question behind the question
Understand how to translate convoluted banking or engineering terminology into clear, human user communication
Enjoy thinking about how to automate as much of your job as possible
Keep a clean, ordered Slack and inbox
Stay calm and collected while working on ten things at once
Feel confident talking with startup folks in person or over chat
Use creativity while working within difficult constraints
Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
And ideally, have a love for language

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

Ireland (any location): €40,300 - €48,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AS1

Apply Now

Refine Your Search

customer experience specialist jobs in dublin, d

Customer Support Specialist - EMEA

Part-Time Evening Concierge Post

Operations Specialist, Europe

Freelance In-Person Event Specialist - Dublin, Ireland

Retail Stock & Sales Assistant

Dental Practice Receptionist

Employee Lifecycle Specialist

Customer Support Agent - English (CL13)

Talent Attraction Operations Manager

Application Specialist

Training Specialist

Senior Paid Search Specialist

Workplace Experience Ambassador Team Lead

Merchandiser

Trade Counter Salesperson

Warehouse Operative

Portfolio Specialist EMEA (Leasing & Asset Management)

Despatch Co-ordinator

Warehouse Operative

Account Executive

I want to receive the latest job alerts for customer experience specialist in dublin, d

Related Searches

Explore jobs in more locations

Schedule Information:

Here are some things you'll do on the job:

You should:

Our target new hire base salary ranges for this role are the following:

Jobseeker tools

Employer Tools

Browse

Stay Connected