Find Customer specialist Jobs in Little Island County Cork

Retail Online Production Support Analyst
Apple —Cork, County Cork
- Weekend availability
- Communication skills
5d
HVAC Service Engineer
Johnson Controls —Little Island, County Cork
- Overtime
- Maintenance
- No degree
- Annual leave
- Referral programme
Industrial Cleaning Operative
McKechnie Cleaning Services —Cork, County Cork
- Part-time
- Customer service
- English
- No degree
Quick apply
7d
Quality Assurance Specialist
Catalyx —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Sports Advisor
Intersport Elverys —Kinsale, County Cork
- Part-time
- Customer service
- Communication skills
- Store discount
- Employee assistance program
Quick apply
Field Sales Specialist
Merck KGaA —Cork, County Cork
- Sales
- English
- Bachelor's degree
Industrial Mechanic II
StandardAero —Carrigtwohill, County Cork
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
Assistant Administration Services Manager - Clerical Grade VI (Temp)
Mercy University Hospital —Cork, County Cork
- €58,477–€71,442 a year
- Part-time
- Acute care
- Microsoft Excel
- Rehabilitation centre
- Annual leave
Quick apply
13d
Quality Systems Engineer
Merck KGaA —Cork, County Cork
- Bachelor's degree
- No degree
IT Manager
Citco —Cork, County Cork
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Associate Inside Sales Rep - Graduate Program
NetApp —Cork, County Cork
- Part-time
- Hybrid work
- Spanish
- Microsoft Excel
- Azure
- Annual leave
- Employee assistance program
6d
Tax Specialist (Fixed-Term)
Itron —Cork, County Cork
- €55,000–€65,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Physical Security Specialist - Cork, Ireland
Qualcomm —Cork, County Cork
- Bilingual
- Microsoft Word
- Spanish
- Employee stock purchase plan
Key Account Manager
IQVIA —Cork, County Cork
- Analysis skills
Account Manager (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Time management
Quick apply
Business Development Director – Munster
Arachas —Cork, County Cork
- Customer service
- Business development
- No degree
Tom Ford, Beauty Consultant, Part Time, Permanent
Brown Thomas Arnotts —Cork, County Cork
- Part-time
- Customer service
- No degree
- Retail sales
Senior Hair Stylist
Oxygen Hair & Wellness —Midleton, County Cork
- Part-time
- Customer service
- Hair styling
- Communication skills
- Wellness program
- Employee discount
Quick apply
Global Growth Marketing Specialist
SolarWinds —Cork, County Cork
- Marketing
Quick apply
Senior Building Management Systems Engineer
Schneider Electric —Cork, County Cork
- Full-time
- English
- No degree
- HVAC
- Annual leave
- Employee assistance program
5d

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Retail Online Production Support Analyst

Apple -
Cork, County Cork

Apply Now

Job details

5 days ago

Qualifications

Communication skills

Full job description

The people here at Apple don’t just build products - we craft the kind of wonder that has revolutionised entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Are you passionate about the pursuit of excellence? As a Retail Online Production Support Analyst you will join a worldwide team of Support Analysts to ensure a seamless customer journey on our front facing tools, and ever-improving platform experience for our Specialists in Retail Customer Care (RCC), and for all the personnel throughout Apple Store Online.

Description
When P1 or P0 incidents are raised, you coordinate both IS&T problem-solving functions as well as in-the-moment business recovery tactics - simultaneously! Facilitate teleconference bridges to drive to rapid resolution, and bring in affected business users to test hypotheses and potential solutions. Maintain communication efforts to alert the broader business as well as executive team members. Facilitate after-action reviews, documenting root cause analysis and preventative actions as well as coordinating customer impact assessment. The ability to multitask, stay calm and focused in a pressurised environment is necessary. ","responsibilities":"Respond to production support issues as tickets come in on prioritised basis, helping Production Support team maintain Service Levels for responses
Collaborate with partners across all business functions, levels and locations
Demonstrate technical problem solving skills across a wide variety of platforms in order to maintain consistently high level of effective information provided to our IS&T partners and to ensure rapid resolution of reported issues
Monitor corporate ticketing systems to identify emerging issues in our technical environment even if it has not yet been called out to us.
Develop deep technical and process expertise for products or applications for which you are an SME. Develop and contribute team training and documentation for these products to distribute functional knowledge to your teammates, while maintaining a database of open production support issues
Regularly communicate status and next steps to your business and product partners
Actively drive a reduction in ageing incidents
Facilitate post-ops reviews, documenting agenda and minutes timely to find root cause corrective and preventative actions. Define timelines and action owners and drive a robust follow-through cycle to ensure continuous improvement
Participate in capital projects, providing input on design and taking an active role in co-ordinating issue resolution during warranty
Create and communicate leadership and exec level summaries of high priority incidents
Represent in the daily operations meeting providing summaries for high priority incidents and tool downtimes
Assess impact for each incident across RCC, Apple Store Online and the end customer using internal tools and co-ordinating data to assist RCC readiness team with recovery

Preferred Qualifications
Experience performing production support for internal customers or for partner teams is preferred
Superb communication skills (written, verbal, and presentation) and previous experience communicating with senior leadership team is advantageous
Record of participating on technical teams, delivering high-quality results on time, and taking ownership of issues and tasks
Experience collaborating with appropriate support teams (Apple IS&T, business partners, or third party providers) to assess critical issues and assign correct prioritisation based on business impact
Ability to collaborate cross-functionally to translate business needs into actionable technical solutions
Passion for innovation, curiosity, and a willingness to work in a fast-paced, dynamic environment

Minimum Qualifications
Available to work weekends to cover critical shifts
Ability to work non-standard hours and holidays
Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit of resolution and long term prevention
Passion for solving problems, a high degree of prioritisation, organisation, follow-through, and the ability to communicate effectively with people of various technical proficiencies

Apply Now

Refine Your Search

customer specialist jobs in little island county cork

Retail Online Production Support Analyst

HVAC Service Engineer

Industrial Cleaning Operative

Quality Assurance Specialist

Sports Advisor

Field Sales Specialist

Industrial Mechanic II

Assistant Administration Services Manager - Clerical Grade VI (Temp)

Quality Systems Engineer

IT Manager

Associate Inside Sales Rep - Graduate Program

Tax Specialist (Fixed-Term)

Physical Security Specialist - Cork, Ireland

Key Account Manager

Account Manager (Cork)

Business Development Director – Munster

Tom Ford, Beauty Consultant, Part Time, Permanent

Senior Hair Stylist

Global Growth Marketing Specialist

Senior Building Management Systems Engineer

I want to receive the latest job alerts for customer specialist in little island county cork

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