Find Customer success manager Jobs in Glasnevin, D

Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply
6d
General Manager
Wingstop UK - Dublin —DUBLIN 1, County Dublin
- €45,000–€50,000 a year
- Part-time
- Leadership
- Restaurant experience
- Employee discount
Quick apply
Customer Success Manager, Enterprise
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
Program Management Officer, Europe
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Product Manager
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Product management
- Communication skills
- Life insurance
Quick apply
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
Customer Success Manager, EMEA
Clio —Dublin, County Dublin
- Full-time
- Salesforce
- Leadership
- Communication skills
14d
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
- Sales
- English
- Bachelor's degree
Process Program Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
Retail Operations Manager
Amber Retail CP Limited —Swords, County Dublin
- €36,605 a year
- Full-time
- Management
- Customer service
- Merchandising
Quick apply
5d
Senior CRM & Retention Manager
Coastline Gaming —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
Quick apply
Project Scheduler - Energy
Turner & Townsend —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Engineering
- Annual leave
Quick apply
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Regional Sales Director
Tractian Technologies —Dublin, County Dublin
- Full-time
- Sales
- Manufacturing
- Leadership
- Annual leave
CitiService Investor Custody Group Manager
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Brand Manager
McCurrach Careers —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
Assistant Business Manager
Charlotte Tilbury —Dundrum, County Dublin
- Full-time
- Customer service
- Leadership
- Gym membership
Quick apply
10d
Brand Manager
Avidity —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
Finance Business Partner
M Group —DUBLIN 17, County Dublin
- €30 a month
- Overtime
- Hybrid work
- Oracle
- Analysis skills
- Accounting
Store Manager
Card Factory —Blackrock, County Dublin
- €38,847.40 a year
- Leadership
- Communication skills

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Customer Success Manager

Expel -
Dublin, County Dublin

Quick apply

Job details

€57,100–€82,800 a year
6 days ago

Qualifications

Bachelor's degree
Account management

Full job description

Security teams are under pressure. They're stretched thin, expected to defend against increasingly sophisticated threats, and constantly asked to justify their budgets to leadership. When customers choose Expel, they're betting on us to be an indispensable part of how they operate — not a vendor they tolerate.

That's where you come in.

As a Customer Success Manager, you own the relationships that make that bet pay off. You're the person your customers trust, the one who knows their business well enough to anticipate what they need before they ask, and the one who can walk a CISO through a board-level conversation about security posture without missing a beat. You're not just managing accounts — you're the reason customers renew.

What Expel can do for you

Expel is a managed detection and response company doing things a bit differently. We're around 400 people, ~$120MM ARR, and still moving with the urgency of a startup. We're transparent with each other, we roll up our sleeves, and we treat people like people — including our customers.
For this role specifically, you'd be joining a team that takes the craft of customer success seriously. You'll work alongside Security Solutions Engineers and Technical Support Engineers who make you smarter, and you'll have the autonomy to actually build something with your accounts rather than just manage them.
This role is fully remote within the Republic of Ireland. Occasional travel to Expel HQ in Herndon, VA or to client sites may be required.

What you can do for Expel

Drive renewal rates toward 95%+ across your book of business by staying ahead of risk, building genuine relationships, and helping customers get measurable value from Expel
Own the business relationship with security leaders, key practitioners, and where possible, the people who hold the budget — and make sure they can articulate Expel's value to their own leadership
Lead business reviews (sync or async, depending on the account) that tie Expel's work directly to what the customer cares about
Spot and qualify expansion opportunities — cross-sells, upsells, overages — and hand them off to Account Executives to close
Orchestrate internal resources (SSEs, TSEs, Support, Product) to make sure nothing falls through the cracks when customers need something
Keep customers informed and calm during security incidents, coordinating with the SOC on the technical side while you handle the relationship
Forecast renewals accurately, support senior teammates on complex situations, and participate in an on-call rotation for escalations a few times a year

What you should bring with you

2+ years in customer success or account management
At least 2 years working in the security industry — whether in operations, consulting, GRC, incident response, or product
A track record of driving retention and spotting growth opportunities in B2B environments with multiple stakeholders
Bachelor's degree and/or relevant certifications are a plus
You know when to listen and when to recommend — and you're better at the former than most
You can flex your communication style from a technical practitioner conversation to a C-suite presentation without losing your thread
You understand the cybersecurity market: MDR, EDR, SIEM, NDR, the competitive landscape, and how a well-run security programme actually works
You're familiar enough with security frameworks (NIST CSF, etc.) and the attack lifecycle to field basic questions and know when to pull in deeper expertise
You can juggle a portfolio of accounts without letting anything slide

Additional notes

The base salary for this role is €57,100 - €82,800 + bonus and equity.

Work authorisation

This is a remote position on a fully remote team within Ireland.

Candidates must be legally authorised to work in the Republic of Ireland at the time of appointment. EU/EEA nationals, Swiss nationals, and UK citizens (per the Common Travel Area) do not require an employment permit. Non-EEA nationals require a valid employment permit or appropriate immigration permission. Expel Cybersecurity Limited does not currently sponsor employment permits.

Equal opportunities

Expel Cybersecurity Limited is committed to equal opportunities and will not discriminate on the basis of gender, civil status, family status, sexual orientation, religious belief, age, disability, race, or membership of the Traveller community, as defined by the Employment Equality Acts 1998–2015.

Expel Cybersecurity Limited respects employees' right to disconnect outside normal working hours in accordance with the Workplace Relations Commission Code of Practice on the Right to Disconnect (2021).

Our headquarters is in Herndon, Virginia (about 30 minutes drive from the US Capitol in Washington D.C.). While our HQ is in the U.S., we are a global company! Most of our team works remotely on a day-to-day basis, and we support collaboration through a variety of online tools designed for remote teamwork.

We come together as a team in Dublin when it makes sense to collaborate in-person, usually once per month. We also hold team touchdowns in Dublin three-to-four times per year, with guests from other Expel locations and team activities.

#LI-Remote

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Refine Your Search

customer success manager jobs in glasnevin, d

Customer Success Manager

General Manager

Customer Success Manager, Enterprise

Program Management Officer, Europe

Senior Product Manager

Senior Manager, Accounts Receivable, Credit & Collections

Customer Success Manager, EMEA

Sr. Revenue Activation Manager - EMEA

Process Program Manager

Retail Operations Manager

Senior CRM & Retention Manager

Project Scheduler - Energy

Developer Relations AI (100% remote)

Regional Sales Director

CitiService Investor Custody Group Manager

Brand Manager

Assistant Business Manager

Brand Manager

Finance Business Partner

Store Manager

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