Find Software engineering technical Jobs in Galway, G

Level 3 Technical Support Specialist (Office-Based)
FlexManager —Galway, County Galway
- €45,000–€55,000 a year
- Full-time
- Computer Science
- English
- SQL
- Sick pay
Quick apply
7d
Software Engineering Technical Leader
Cisco Systems —Galway, County Galway
- Full-time
- Computer Science
- DevOps
- Java
Java Developer
Photon —Galway, County Galway
- €50,000–€80,000 a year
- Full-time
- Oracle
- English
- Java
Quick apply
Technical Support Engineer (Customer Support)
Magnus Monitors —Galway, County Galway
- €30,000–€38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Senior Cloud Engineer - Cloud Infrastructure
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Computer Science
- DevOps
- Engineering
QA Engineer 2 - Software Systems
Dexcom —Athenry, County Galway
- Full-time
- Engineering
- SQL
- Analysis skills
Associate Software Engineer
Genesys —Galway, County Galway
- Full-time
- Computer Science
- Java
- AWS
Software Engineer
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Java
Cloud Engineering Technical Leader
Cisco Systems —Galway, County Galway
- Full-time
- Azure
- Java
- AWS
Senior Software Cloud Engineer - PCS - IoT
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Azure
- Computer Science
- DevOps
2d
Product Engineer (R&D Medical Device)
ProVerum —Galway, County Galway
- €47,000–€60,000 a year
- Full-time
- CAD
- Engineering
- Microsoft Office
- Sick pay
Quick apply
7d
Embedded Software Test Engineer
MBRYONICS —Galway, County Galway
- €43,000–€70,000 a year
- Full-time
- Computer Science
- C++
- Bachelor's degree
8d
Senior Software Engineer
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Java
Java Developer - Galway, Ireland
Photon —Galway, County Galway
- Oracle
- Computer Science
- Java
Software Engineer II - Carelink
Medtronic —Galway, County Galway
- €51,280–€76,920 a year
- Full-time
- Azure
- Computer Science
- AWS
Optical Assembly, Integration & Test (AIT) Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Engineering
- Assembly
- Bachelor's degree
Senior Software Engineer - Data Services (Patient Care Systems)
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Sr. Software Engineer
Genesys —Galway, County Galway
- Full-time
- Computer Science
- Java
- AWS
Principal Software Developer
SOTI Inc. —Galway, County Galway
- Full-time
- Computer science
- Azure
- SQL
Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Windows
- C++
11d

I want to receive the latest job alerts for software engineering technical in galway, g

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software engineering technical jobs near galway, g

Java Developer jobs in Galway, County Galway

Cloud Engineer jobs in Galway, County Galway

Software Engineer jobs in Galway, County Galway

Technical Support Specialist jobs in Galway, County Galway

Senior Software Engineer jobs in Galway, County Galway

Technical Support Engineer jobs in Galway, County Galway

Software Developer jobs in County Waterford

Java Developer jobs in Dublin, County Dublin

Java Developer jobs in Athlone, County Westmeath

Java Aws Developer jobs in Dublin, County Dublin

Web Developer jobs in Cork, County Cork

Java Developer jobs in Limerick, County Limerick

Senior Software Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Castleknock, County Dublin

Cloud Engineer jobs in Dublin, County Dublin

Mechanical Engineer jobs in County Cork

Senior Software Engineer jobs in South Dublin, County Dublin

Founding Engineer jobs in Dublin, County Dublin

Cloud Engineer jobs in Shannon, County Clare

Cloud Engineer jobs in Tralee, County Kerry

Level 3 Technical Support Specialist (Office-Based)

FlexManager -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
€45,000–€55,000 a year
7 days ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Computer Science
English
Technical support
SQL
Bachelor's degree
JavaScript
REST
Mentoring
Agile
SaaS
MySQL
Information Technology

Full job description

About FlexManager

FlexManager is a large-scale compliance, assets, workforce and safety management SaaS platform used by global brands. It is a custom-built PHP monolith of approximately 149 pluggable business modules (HR, work orders, equipment, incidents, audits, training, finance and more), running on MySQL/MariaDB, with a versioned V8 REST API serving native iOS and Android apps and third-party integrations.

Job Summary

We are seeking an experienced Level 3 Technical Support Specialist to act as the final escalation point for complex technical issues across the platform. This is a senior, hands-on role for someone who can read our codebase and database directly, reproduce and isolate defects, and fix them directly rather than simply handing a symptom over to the development team.

Because we run a custom framework (not Laravel, Symfony or any off-the-shelf stack), the value here is in learning our world - the module structure, the ORM, the API layer and the patch pipeline - and becoming the person who knows where things live and why they break. The role carries real ownership and direct exposure to product, engineering and customers.

Hours of work: Monday to Friday 10 am to 6pm.

Key Responsibilities

● Act as the highest tier of technical escalation for complex, unresolved customer issues across a multi-tenant SaaS platform

● Diagnose and resolve issues spanning the PHP application, the MySQL/MariaDB database, the REST API and external integrations (SSO/SAML, email delivery, mobile sync)

● Read application and error logs, API request/response traces and notification pipelines to pinpoint failures

● Reproduce and isolate bugs, then implement the fix within the correct module rather than handing over a symptom for developers to solve

● Distinguish product bugs from customer configuration, permissions/ACL scoping, or module-option issues before escalating

● Own and manage complex tickets through to resolution, including per-customer patches applied through our release workflow

● Escalate to developers only where a genuine architecture-level change is required

● Identify recurring issues and recommend product or process improvements

● Maintain technical documentation and knowledge base articles that reflect how the platform actually behaves

● Monitor system performance and assist with incident management across customer instances

● Contribute to testing and validation of releases and patches using our in-house test framework

Required Skills & Experience

● Minimum 5 years in a technical support, application support or similar hands-on technical role

● Proven experience handling Level 3 / escalated issues end to end, including implementing the fix

● Strong SQL - able to write and interpret non-trivial queries against MySQL/MariaDB to investigate data, not just read pre-built reports

● Comfortable reading and writing code to trace and resolve behaviour directly - specifically PHP; you must be able to follow a code path and fix it, not just diagnose what a screen or endpoint is doing

● Experience with application logs, REST APIs and system integrations (authentication, webhooks, third-party services)

● Familiarity with multi-tenant SaaS platforms and enterprise software environments

● Excellent problem-solving and root-cause analysis - methodical isolation over guesswork

● Experience using ticketing and support platforms

● Ability to work independently and take ownership in a small team

Desirable Attributes

● Experience talking directly with customers

● Experience mentoring or coaching junior technical staff

● Familiarity with compliance, workforce or safety management software (our problem domain)

● Exposure to PHP and JavaScript; scripting ability for investigation and one-off data checks

● Exposure to mobile app support

● Experience working directly with development teams in an agile environment, including validating patches and releases before rollout

Education

● College degree in Computer Science, IT, or a related field required

● PRINCE2 or similar project management certification (desirable)

Pay: €45,000.00-€55,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (required)

Experience:

Level 3 Technical Support: 5 years (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

software engineering technical jobs in galway, g

Level 3 Technical Support Specialist (Office-Based)

Software Engineering Technical Leader

Java Developer

Technical Support Engineer (Customer Support)

Senior Cloud Engineer - Cloud Infrastructure

QA Engineer 2 - Software Systems

Associate Software Engineer

Software Engineer

Cloud Engineering Technical Leader

Senior Software Cloud Engineer - PCS - IoT

Product Engineer (R&D Medical Device)

Embedded Software Test Engineer

Senior Software Engineer

Java Developer - Galway, Ireland

Software Engineer II - Carelink

Optical Assembly, Integration & Test (AIT) Engineer

Senior Software Engineer - Data Services (Patient Care Systems)

Sr. Software Engineer

Principal Software Developer

Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland

I want to receive the latest job alerts for software engineering technical in galway, g

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected