Find Call centre operations manager Jobs in Dublin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Operations Senior Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Recruitment Business Partner
Teleperformance —Dublin, County Dublin
- Up to €35 a year
- Full-time
- Customer service
- Microsoft Office
- Recruiting
Recruitment Officer, Adamstown, Lucan, Co. Dublin
Giraffe Childcare —Adamstown, County Dublin
- Full-time
- Spanish
- Microsoft Office
- Recruiting
- Free parking
6d
Manager Security Operations
Maples Group - Legal Services —DUBLIN 2, County Dublin
- On call
- Analysis skills
- Presentation skills
- No degree
- Life insurance
Associate, CIB Credit, TDGF
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
Apple Retail Store Manager
Select Tech Group —DUBLIN 22, County Dublin
- Full-time
- Merchandising
- Retail management
- Leadership
- Employee assistance program
Quick apply
6d
Night Manager
Holiday Inn Express Dublin City Centre —Dublin, County Dublin
- €33,000–€35,000 a year
- Full-time
- Customer service
- Hotel
- Leadership
- Employee assistance program
Quick apply
1d
Community & Events Fundraiser - Dublin
ISPCC —Dublin, County Dublin
- €33,400 a year
- Part-time
- Microsoft Excel
- Marketing
- SharePoint
- Employee assistance program
- Sick pay
Quick apply
Retail Store Manager
The Works —Dublin, County Dublin
- Holidays
- Recruiting
- Retail management
- Leadership
- Employee assistance program
Software Development Manager, Network Capacity Services
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Java
- AWS
14d
Mobile Patrols - Controller
BidvestNoonan —Swords, County Dublin
- €17.50 an hour
- Weekend availability
- Analysis skills
- No degree
- IT
Quick apply
2d
Software Development Manager III, Simple Email Service
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Software Development Manager, Optical Network Capacity Delivery, GCNA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Corporate & MICE Sales Manager
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hospitality
- Sales
- Hotel
- Gym membership
- Referral programme
Quick apply
Security Operations Analyst – Fixed Term Contract – Dublin
Monument Re —Dublin, County Dublin
- On call
- English
- No degree
5d
Software Development Manager, Aurora Control Plane, Aurora Control Plane
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Management
- Engineering
- AWS
Building Manager
Aramark —Dublin, County Dublin
- Full-time
- Supervising experience
- No degree
- IT
7d
Incident Response Senior Analyst - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Quick apply

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Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

call centre operations manager jobs in dublin, d

Customer Operations Manager

Operations Senior Manager

Lean Six Sigma Digital Transformation Leader

Recruitment Business Partner

Recruitment Officer, Adamstown, Lucan, Co. Dublin

Manager Security Operations

Associate, CIB Credit, TDGF

Apple Retail Store Manager

Night Manager

Community & Events Fundraiser - Dublin

Retail Store Manager

Software Development Manager, Network Capacity Services

Mobile Patrols - Controller

Software Development Manager III, Simple Email Service

Software Development Manager, Optical Network Capacity Delivery, GCNA

Corporate & MICE Sales Manager

Security Operations Analyst – Fixed Term Contract – Dublin

Software Development Manager, Aurora Control Plane, Aurora Control Plane

Building Manager

Incident Response Senior Analyst - Dublin

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