Find Customer services advisor Jobs in Dublin, D

Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
Customer Service Advisor
Tuath Housing Association —Dublin, County Dublin
- €31,827 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
11d
Receptionist / Administrator (Maternity cover)
Independent Trustee Company —DUBLIN 2, County Dublin
- €30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Wellness program
- Employee assistance program
Quick apply
10h
Customer Services Advisor
Halfords —Coolock, County Dublin
- €14.50 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Employee discount
5d
Part Time Sales Advisor
Loake Shoemakers —Dublin, County Dublin
- From €14.15 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
6d
Full-Time Cycling Advisor (Sales Assistant)
Decathlon UK —DUBLIN 11, County Dublin
- €14.15 an hour
- Weekend availability
- Communication skills
- Free parking
- Profit sharing
8d
Resident Experience Associate
CompassRock International —Dublin, County Dublin
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Sick pay
Quick apply
14d
Trade Counter Sales Advisor
Kellys Homevalue Builders Providers and DIY —Dublin, County Dublin
- €36,000–€42,000 a year
- Full-time
- Sales
- English
- Leaving certificate
- Store discount
- Employee discount
Quick apply
11d
Customer Service Advisor
OUTsurance —DUBLIN 18, County Dublin
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
4h
Client Services Advisor
Carousel Logistics —Dublin, County Dublin
- €35,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Time management
- Annual leave
Electricity Sales Advisor
PrepayPower —Sandyford, County Dublin
- €34,000–€49,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Retail Technology Advisor
BWG Foods —DUBLIN 24, County Dublin
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
Quick apply
People Services Advisor - 12 Month Fixed Term Contract
AXA —DUBLIN 1, County Dublin
- Microsoft Excel
- Customer service
- Microsoft Office
5d
Service Advisor
Rathcoole Commercial Vehicle Testing Centre Ltd —South Dublin, County Dublin
- €45,000–€52,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Admissions Advisor
Euronext —Dublin, County Dublin
- Full-time
- English
- Finance
- Analysis skills
Billing Specialist, gTech Ads Customer Experience
Google —Dublin, County Dublin
- €90,000–€92,500 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
Retail Sales Advisor Part- Time
Vodafone —DUBLIN 22, County Dublin
- Part-time
- Sales
- Customer service
- No degree
SALES ADVISOR - CLERYS (PART-TIME)
H&M —Dublin, County Dublin
- Part-time
- Employee assistance program
- Employee discount
Quick apply
1d
Vodafone Field Sales Representative
The Phone Stores Vodafone —South Dublin, County Dublin
- €32,000–€60,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Fuel card
- Annual leave
Quick apply
8d

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Senior Customer Service Executive

McSport
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000 a year

Benefits

Company events
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
English
Zendesk
Communication skills
Microsoft Dynamics Navision

Full job description

Senior Customer Service Executive

Location: Ballymount, Dublin 12

Contract: Full-time, Permanent

Lead the Future of Customer Experience at McSport

Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we're looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them.

In this fast-paced, high-impact environment, you'll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you'll play a key role in shaping the future of customer experience at Ireland's leading sports and fitness brand.

If you're organised, proactive, and ready to work across people, processes, and technology - we'd love to hear from you.

About Us

McSport is Ireland's largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we've built our reputation on expertise, service, and trust.

With over 70 passionate team members across the company, we're committed to helping people live healthier, stronger lives - whether they're training at home, in schools, clubs, or commercial gyms.

What You'll Be Doing

Customer Support & Engagement

Manage a high volume of inbound queries across Zendesk, WhatsApp, and phone channels.
Provide timely, empathetic support and accurate information to customers.
Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset.
Build strong, lasting relationships with customers - becoming a trusted advisor, not just a support contact.

Collaboration & Problem Solving

Work cross-functionally with colleagues in eCommerce, sales, warehouse, and logistics to resolve issues quickly and effectively.
Liaise daily with multiple courier partners (JMC, DPD, etc.) to ensure timely deliveries and accurate tracking.
Escalate issues where appropriate and follow through to ensure full resolution.

Technology & Innovation

Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent ticket routing, and self-service knowledge bases - with full training and support provided to help you build confidence and stay ahead of the curve.
Identify recurring issues or process inefficiencies, and propose tech-enabled solutions to improve performance.
Stay informed on customer service trends, tools, and best practices - and bring new ideas to the table.

Customer Insight & Continuous Improvement

Track and report on common pain points, ticket trends, and service performance metrics.
Provide feedback to the leadership team to inform product, service, and process improvements.
Contribute to a high-performance culture where customer satisfaction is always the priority.

Who You Are

You'll be a great fit if you have:

2+ years' experience in a fast-paced customer service environment, ideally with high-volume ticket resolution.
Hands-on experience with Zendesk (or similar CRM) - including ticket management, macros, knowledge base, and admin panel familiarity.
Exposure to maintenance queries, spare parts, or installation support is a strong advantage.
Experience with Microsoft Navision (ERP) is desirable but not required.
An interest in sport and fitness is a bonus - but a passion for customer care is essential.

Skills You Bring

Excellent written and verbal communication skills (Fluent English essential).
Strong troubleshooting, prioritisation, and problem-solving abilities.
Calm under pressure, with the ability to juggle multiple tasks at once.
A natural collaborator who thrives in a team but can also work independently.
Comfortable with technology, systems, and learning new tools.
A sense of ownership, accountability, and pride in delivering outstanding service.
Proactive mindset with a desire to innovate, improve and evolve.

Why Join McSport?

We're not just hiring for a job - we're investing in people who want to grow. At McSport, you'll be given the autonomy, tools, and trust to do your best work. You'll be joining a team that values improvement, encourages innovation, and genuinely cares about each other and our customers.

You won't be expected to know everything on day one - we'll provide the tools, training, and support to help you grow into the role and stay up to speed with emerging technologies.

What We Offer

Competitive salary
Company events and team socials
Employee discounts across all products
Wellness programme
On-site parking
Supportive, inclusive company culture
The chance to work with passionate people in a fast-growing, future-focused business

Additional Information

This is a standalone role that requires initiative, accountability, and adaptability. As the business evolves, additional responsibilities aligned with the role's purpose may be assigned. McSport is an equal opportunities employer and is committed to building a diverse and inclusive workplace.

Ready to make an impact? Apply now and join us in shaping the future of customer experience at McSport.

Quick apply

Refine Your Search

customer services advisor jobs in dublin, d

Senior Customer Service Executive

Customer Care Advisor

Customer Service Advisor

Receptionist / Administrator (Maternity cover)

Customer Services Advisor

Part Time Sales Advisor

Full-Time Cycling Advisor (Sales Assistant)

Resident Experience Associate

Trade Counter Sales Advisor

Customer Service Advisor

Client Services Advisor

Electricity Sales Advisor

Retail Technology Advisor

People Services Advisor - 12 Month Fixed Term Contract

Service Advisor

Admissions Advisor

Billing Specialist, gTech Ads Customer Experience

Retail Sales Advisor Part- Time

SALES ADVISOR - CLERYS (PART-TIME)

Vodafone Field Sales Representative

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