Find End user support Jobs in Cork, C

End User Support Engineer
NECSWS —Cork, County Cork
- Full-time
- Management
- Windows
- No degree
Quick apply
IT Support Analyst - Cork based
One Identity —Cork, County Cork
- Full-time
- Windows
- In-person
- Communication skills
Customer Support Associate
Indeemo —Cork, County Cork
- €30,000–€36,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Gym membership
Quick apply
11d
Swift Software Engineer, Employee Experience Engineering
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
12d
Contract IT Infrastructure Engineer
Eurofins Ireland Food Testing —Cork, County Cork
- Weekend availability
- Windows
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Full Stack Development Engineer - Operations RAD BI - 18 Month Contract
Apple —Cork, County Cork
- Azure
- Computer Science
- Master's degree
IT Administrator
The Kingsley —Cork, County Cork
- €36,605 a year
- Full-time
- Hospitality
- Computer Science
- Windows
Quick apply
5d
Support Engineer IAM ( OneLogin)
One Identity —Cork, County Cork
- Full-time
- Azure
- Salesforce
- Windows
Sales Administrator/Receptionist
Passive House Systems —Ballincollig, County Cork
- €36,000–€43,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
IT Validation Specialist
Catalyx —Cork, County Cork
- Computer Science
- ERP systems
- Analysis skills
Quick apply
IT Infrastructure Engineer
Eurofins Ireland Food Testing —Cork, County Cork
- Weekend availability
- Windows
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Staff Software Engineer (Java)
Cloudera —Cork, County Cork
- Full-time
- Java
- SQL
- Software development
- Annual leave
SAP SD Consultant
Globe Technical Services Ltd —Mayfield, County Cork
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Project management
- Sick pay
Quick apply
7d
Sr. Associate Systems Administrator
McKesson —Cork, County Cork
- €43,400–€72,300 a year
- Bachelor's degree
- Wellness program
- Employee stock purchase plan
5h
Sr. Engineer, AI Platforms and Solutions - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Security Risk Analyst
McAfee, LLC —Cork, County Cork
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Relocation assistance
- Annual leave
6d
Software Engineer, Staff (OSEng) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Network Lead
PM Group —Cork, County Cork
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Staff Systems Engineer (AI and DSP) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- System design
- Employee stock purchase plan
Software Engineer, Senior (OSEng) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan

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End User Support Engineer

NECSWS -
Cork, County Cork

Quick apply

Job details

Full-time

Qualifications

Operating systems
Management
SCCM
Windows
DHCP
DNS
Mac OS
ServiceNow
TCP/IP
Root cause analysis
Communication skills
Intune
VPN

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Role Involves

The End User Support role provides technical troubleshooting and acts as the escalation point for the team for Ireland based issues. This role is responsible for ensuring high-quality end-user support services, driving technical standards, coordinating complex incidents and problem management activities.

The End User Support Engineer will oversee desktop support operations, ensure adherence to ITIL best practices, and work closely with infrastructure, security, and application teams to improve the end-user computing environment.

Technical & Escalation Support

Act as the primary escalation point for complex desktop, hardware, and software issues in Cork.
Provide advanced troubleshooting and root cause analysis for recurring incidents.
Define and enforce technical standards, procedures, and best practices for end-user support.

End User Computing Engineering

Manage endpoint tools such as Microsoft Intune platform.
Ensure patching, security hardening, and compliance across end-user devices.
Evaluate and recommend hardware, software, and tooling improvements.

User Assistance & Stakeholder Engagement

Provide advanced user support and guidance for VIPs and business-critical users.
Communicate technical issues and resolutions clearly to non-technical stakeholders.
Work with business units to understand requirements and improve end-user experience.

Documentation & Knowledge Management

Maintain and improve technical documentation, SOPs, and knowledge base articles.
Ensure accurate asset and incident records within Ivanti ISM.
Document root cause analyses and improvement actions.

Collaboration & Continuous Improvement

Collaborate with Infrastructure, Security, Networking, and Applications teams on cross-platform issues.
Participate in technology roadmaps and service improvement initiatives.
Identify opportunities for automation, standardisation, and cost optimisation.

Technical Experience

Significant experience in desktop/end-user computing support within an enterprise environment.
Proven experience supporting Windows and macOS desktop environments.
Advanced troubleshooting experience with hardware, operating systems, and enterprise applications.
Experience with endpoint management platforms such as Microsoft Intune.
Strong knowledge of desktop security, patching, and device compliance practices.
Experience supporting Microsoft 365, collaboration tools, and corporate productivity platforms.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

Service Management & Process

Experience working within ITIL-aligned service management frameworks (Incident, Problem, Change, Request).
Experience using enterprise ITSM tools such as Ivanti ISM, ServiceNow, or equivalent.
Ability to perform root cause analysis and drive problem management activities.

Qualifications

Qualifications & Experience

Essential:

Degree in IT or related field, or equivalent professional experience.
Strong experience in enterprise desktop/end-user computing support.
Advanced troubleshooting of Windows/macOS, hardware, and enterprise applications.
Experience with endpoint management tools (Intune, SCCM/MECM, Ivanti, JAMF, or similar).
Knowledge of ITIL-based service management processes and ITSM tools (Ivanti ISM, ServiceNow).
Proven experience in a senior or lead technical role, including mentoring or escalation management.
Strong communication and stakeholder engagement skills.
- Full driver's license.

Desirable:

Microsoft, ITIL, or CompTIA certifications.
Experience with VDI technologies and device lifecycle management.
Exposure to global enterprise environments and vendor management.

Additional Information

When you join the team at NEC Software Solutions, you are provided with the following:

Matched Rate Pension
25 Days Holiday + Bank Holidays with option to buy/sell days
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, and how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

end user support jobs in cork, c

End User Support Engineer

IT Support Analyst - Cork based

Customer Support Associate

Swift Software Engineer, Employee Experience Engineering

Contract IT Infrastructure Engineer

Full Stack Development Engineer - Operations RAD BI - 18 Month Contract

IT Administrator

Support Engineer IAM ( OneLogin)

Sales Administrator/Receptionist

IT Validation Specialist

IT Infrastructure Engineer

Staff Software Engineer (Java)

SAP SD Consultant

Sr. Associate Systems Administrator

Sr. Engineer, AI Platforms and Solutions - Cork, Ireland

Security Risk Analyst

Software Engineer, Staff (OSEng) - Cork, Ireland

Network Lead

Staff Systems Engineer (AI and DSP) - Cork, Ireland

Software Engineer, Senior (OSEng) - Cork, Ireland

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