Find Service remote Jobs in Galway, G

Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
4h
Operations Executive
Kinvara Skincare —Galway, County Galway
- €35,000–€40,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Communication skills
- Employee discount
Quick apply
Technical Support Engineer (Customer Support)
Magnus Monitors —Galway, County Galway
- €30,000–€38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Front Office Administrator
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Remote Support Engineer
Planet —Galway, County Galway
- Full-time
- Remote
- Hospitality
- Customer service
- Windows
4h
AppOps Support Specialist
Planet —Galway, County Galway
- Weekend availability
- Computer Science
- Windows
- Bachelor's degree
Asset & Configuration Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Analysis skills
4h
Experienced Financial Services Client administrator - QFA qualified
O'Leary Financial Planning —Galway, County Galway
- €34,000–€42,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Project management
- Life insurance
Quick apply
5d
Solutions Architect (Insurance) - Fully Remote
CoverGo —Galway, County Galway
- Full-time
- Remote
- English
- AWS
- Analysis skills
Quick apply
Join AECOM's growing Transportation Team in Ireland
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Leadership
11d
Advisory Consultant - Procurement
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Construction experience
- Communication skills
Accounts Payable Specialist (12 mths FTC)
ASSA ABLOY —Galway, County Galway
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Identity Engineer
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Azure
- Business
4h
Onsite Engineer
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Bar
- Windows
4h
Trainee Equipment Maintenance Technician
Celestica —Galway, County Galway
- €36,000–€42,000 a year
- No degree
- Communication skills
Customer Advocate (French Speaking)
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
EPOS Engineer
Tillex —Galway, County Galway
- €29,323.73–€40,000.00 a year
- Full-time
- Hospitality
- Software troubleshooting
- Customer service
Quick apply
10h
Finance Associate
G-P —Galway, County Galway
- €56,800–€71,000 a year
- Full-time
- Remote
- Microsoft Excel
- Finance
- Bachelor's degree
Quick apply
12d
Commercial Account Executive
CitySwift —Galway, County Galway
- Hybrid work
- Sales
- Business development
- Annual leave
- Employee assistance program
Quick apply
12d
Automation & AI Engineer
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Business
- Python
4h

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Service Desk Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
4 hours ago

Qualifications

Jira
Hospitality
Windows
IT support
ServiceNow
Business
Communication skills
Active Directory
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted Today

job requisition id

JR11874

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:
This role is the first point of contact for Planet’s global workforce, handling inbound incidents and service requests across phone, chat, self-service portal, and email. Day to day, you will triage and log every contact, resolve as much as possible at first contact, and escalate cleanly so colleagues stay productive and services meet their SLAs.

What you will do:

First-line support — Act as the single point of contact for incidents and service requests via phone, chat, self-service portal, and email; own each ticket to resolution or escalation.

Triage & logging — Accurately log, categorise, and prioritise every contact in the ITSM tool (Jira Service Management), capturing clear and actionable detail.

First-contact resolution — Resolve common endpoint, account, connectivity, and application issues using knowledge articles and standard operating procedures.

Identity & access — Handle password resets, MFA, account unlocks, and access requests in line with Joiner-Mover-Leaver and security policy.

Escalation management — Escalate to L2/L3 teams and third-party vendors with complete diagnostics; track to closure and keep users updated.

SLA & queue management — Work to agreed response and resolution SLAs; monitor the queue and manage personal workload to target.

Knowledge & self-service — Create and improve knowledge articles and drive self-service adoption to deflect repeat contacts.

Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.

Asset accuracy — Keep asset and configuration records up to date at the point of contact for starters, leavers, and hardware moves.

Success Measures

First point of contact for Planet’s global colleague base; consistently high first-contact resolution and CSAT, with tickets logged accurately and resolved or escalated within SLA.

Who you are:

Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.

Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.

Familiarity with Active Directory / Entra ID account administration (unlocks, resets, group membership).

Confident using an ITSM ticketing tool such as Jira Service Management or ServiceNow.

Understanding of ITIL incident and request management fundamentals.

Excellent telephone manner and written communication with a customer-first mindset.

Able to follow SOPs and knowledge articles precisely and work to defined SLAs.

Basic troubleshooting of hardware, connectivity, VPN, and mobile devices.

ITIL Foundation certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

service remote jobs in galway, g

Service Desk Analyst

Operations Executive

Technical Support Engineer (Customer Support)

Front Office Administrator

Remote Support Engineer

AppOps Support Specialist

Asset & Configuration Analyst

Experienced Financial Services Client administrator - QFA qualified

Solutions Architect (Insurance) - Fully Remote

Join AECOM's growing Transportation Team in Ireland

Advisory Consultant - Procurement

Accounts Payable Specialist (12 mths FTC)

Identity Engineer

Onsite Engineer

Trainee Equipment Maintenance Technician

Customer Advocate (French Speaking)

EPOS Engineer

Finance Associate

Commercial Account Executive

Automation & AI Engineer

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