Find Support & client services Jobs in Galway, G

Senior Support - Clerical Supervisor, Customer & Volunteer Services
COPE Galway —Galway, County Galway
- €40,050 a year
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Client Service Executive
Davy —Galway, County Galway
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Junior Logistics Systems Support
Trimble —Galway, County Galway
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- Windows
Technical Support Engineer (Customer Support)
Magnus Monitors —Galway, County Galway
- €30,000–€38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Customer Support & Sales Administrator
PEL Group —Galway, County Galway
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Homeless Services Relief Support Worker
COPE Galway —Galway, County Galway
- Weekend availability
- Conflict management
- Communication skills
Instructor
The Rehab Group —Galway, County Galway
- Part-time
- Communication skills
- Negotiation
- Annual leave
- Employee assistance program
Housing Support Officer - Permanent 37hrs
Galway Simon Community —Galway, County Galway
- €39,951–€56,089 a year
- Weekend availability
- Management
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Receptionist & Accounts Receivable Support
PEL Group —Galway, County Galway
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Support Assistant - 3yr Fixed-Term, 37hrs
Galway Simon Community —Galway, County Galway
- €35,434–€44,539 a year
- Weekend availability
- Management
- No degree
- Annual leave
- Employee assistance program
Quick apply
Support Assistant - Permanent, 37hrs
Galway Simon Community —Galway, County Galway
- €35,434–€44,539 a year
- Full-time
- Management
- No degree
- Annual leave
- Employee assistance program
Quick apply
9d
Skin Specialist
Therapie Clinic —Galway, County Galway
- €14.73–€17.00 an hour
- Clinic
- Cleaning
- Annual leave
Quick apply
Information Security Analyst
Local Government Jobs Ireland —Galway, County Galway
- €58,474–€71,437 a year
- Weekend availability
- Windows
- SQL
- Project management
1d
Trainee Accountant
Xeinadin —Galway, County Galway
- English
- No degree
- Business
- Annual leave
- Employee assistance program
Area Sales Manager
ICE Group —Galway, County Galway
- €130,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Volunteer & Student Placement Manager - Permanent, 37hrs
Galway Simon Community —Galway, County Galway
- €44,000–€52,000 a year
- Part-time
- Microsoft Office
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance program
Quick apply
Sales Executive
ICE Group —Galway, County Galway
- Full-time
- Sales
- Microsoft Office
- Business development
- Annual leave
Quick apply
Wedding & Events Executive - Connemara Coast
Connemara Coast Hotel —Furbogh, County Galway
- From €30,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Social media management
- Employee assistance program
- Referral programme
Quick apply
10d
Sr. Director & Head of Architecture
G-P —Galway, County Galway
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Housing Support Officer - Specific Purpose, 37hrs
Galway Simon Community —Galway, County Galway
- €39,951–€56,089 a year
- Full-time
- Management
- Annual leave
- Employee assistance program
Quick apply

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Senior Support - Clerical Supervisor, Customer & Volunteer Services

COPE Galway -
Galway, County Galway

Apply Now

Job details

Permanent | Volunteer
€40,050 a year

Benefits

Annual leave

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

About COPE Galway

COPE Galway has been providing essentialsocial services in Galway for 60 years. We respond to the needs ofpeople experiencing homelessness, women and children subjected to domesticabuse, and we support older people towards healthy, independent ageing. Our visionis for a community where every person is valued, cared for, and supported atevery stage of life.

COPE Galway is deeplyembedded in the Galway community. We are founded on the belief that together wecan make a positive difference in the lives of the people we serve and ourcommunity.

Our People

OurPeople, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion,commitment, and professionalism enable us to deliver a wide range of services,support more people, and make a real impact in the community.

We have a diverse rangeof roles, from frontline support workers and social care professionals tocatering, community engagement and other professional roles. Each role iscrucial in ensuring we deliver our services effectively and make a positiveimpact in the community.

Workingwith COPE Galway

Joining our team means you will make a lasting, positive impact on thelives of the families and individuals we support and contribute to drivingmeaningful social change in the community. Whether you are a frontline workerdirectly supporting clients or in an administrative role, you are vital to ourefforts to address critical issueslike homelessness and domestic abuse and to ensure that older people are valuedand supported.

At COPE Galway, weprioritise the development and wellbeing of our people. We offer a supportivework environment, with opportunities for ongoing training, personal andprofessional growth, and leadership development.

Our Culture

We foster an inclusive,supportive and respectful workplace, where diversity is valued. Our teamis united by a shared mission and a genuine passion for empowering people andcreating meaningful change. We take a trauma-informed approach to the way wework and foster this culture in every aspect of the organisation, including afocus on the health and wellbeing of our staff.

Senior Support Service

COPE Galway SeniorSupport Service supports older people to live healthy, independent andconnected lives in their homes and communities. We provide a range of social,nutritional and practical supports through our community support programme,befriending services and community spaces like Sonas Day Centre and TheBungalow. These are welcoming spaces where older people can meet, receive support,and participate in social and wellbeing activities.

We also offer a premium meal delivery service through Meals4Health,a COPE Galway social enterprise which prepares nutritious, tasty, andaffordable meals and delivers them to people at their homes.

KeyResponsibilities

Customer Care &Service Delivery

Act as the first point of contact for service users, family carers, and referrers.
Provide empathetic, informed guidance on meal options, nutrition tips, and lifestyle supports.
Maintain a high standard of customer service through phone, email, and in-person interactions.
Monitor and respond to customer feedback, resolving issues promptly and professionally.

Office Administration

Manage daily administrative tasks including data entry, order processing, and record keeping.
Maintain accurate client databases and ensure GDPR compliance.
Coordinate logistics for meal deliveries and seasonal care packages.
Support reporting and documentation for funders and internal stakeholders.

Finance &Accounts Administration

Support finance-related tasks including month-endand year-end accounts administration.
Assist with invoice processing, reconciliation,and budget tracking.
Liaise with finance team to ensure timely andaccurate reporting.

Supervision

Oversee and support administrative staff and volunteers, ensuring clarity of roles and responsibilities.
Schedule volunteer shifts and provide onboarding, training, and ongoing guidance.
Foster a positive, inclusive team culture among staff and volunteers.
Monitor performance and provide feedback to ensure service quality.

Team &Organisational Support

Collaborate with the Social Enterprise Manager and wider Meals4Health and COPE Galway team to improve service delivery.
Contribute to internal communications, marketing campaigns, and impact measurement.
Participate in team meetings, training sessions, and service reviews.
Uphold COPE Galways values of respect, compassion, and empowerment.

What we are looking for

Essential

Proven experience in customer service and office administration, preferably in social care, community development or related field.
Strong organisational and communication skills, a proven ability to communicate effectively and sensitively with people.
Ability to foster positive relations with colleagues and other professional agencies.
Proficiency in Microsoft Office and CRM systems.
Commitment to supporting older people and social enterprise values.

Desirable

Experience in a health, social care, or community setting.
Familiarity with HSE or public sector administrative structures.
Understanding of nutrition, social connection and wellbeing for older adults.
Experience in leading and motivating a team.

While lived experience is not a requirement for any role in COPE Galway, we do welcome applications from people with lived experience in relation to the services we provide to our clients. We will not ask anyone to disclose their personal experiences, nor ask intrusive questions of those who do

Key Terms

Contract- Permanent Contract
Salary- €40,050 per annum
Hours- 37 hours per week
Annual Leave- 25 days per annum

Equal Opportunity Employer

COPE Galway is an equal opportunity employer.We are committed to creating an inclusive recruitment process and workingenvironments for all our employees.

Data Privacy and Applicant Declaration

The information you provide in this application form will be processed in accordance with the EU General Data Protection Regulation (GDPR). Your personal data will be used solely for the purpose of assessing your suitability for the role and, where applicable, to prepare an employment agreement. Your data will be stored securely and accessed only by authorized personnel involved in the recruitment process. We will retain your information only for as long as necessary to fulfill these purposes or as required by law. You have the right to access, rectify, or request the deletion of your personal data at any time by contacting Data Protection Officer, [email protected] / 091 778 750.

Please note that we will never ask for payment or personal financial information during the hiring process. If anyone contacts you requesting such information, it is a scam and should be reported immediately.

By submitting this application, I confirm that all information provided by me in this application and any accompanying documents is true and complete to the best of my knowledge. I further confirm that I have disclosed any previous employment with COPE Galway, where applicable. I understand that if any information provided is found to be false, misleading, or incomplete, my application may be rejected, any offer of employment withdrawn, or my employment with COPE Galway terminated.

By submitting this application, I consent to the processing of my personal data in accordance with COPE Galways Privacy Policy. https://www.copegalway.ie/privacy-policy/

Apply Now

Refine Your Search

support & client services jobs in galway, g

Senior Support - Clerical Supervisor, Customer & Volunteer Services

Client Service Executive

Junior Logistics Systems Support

Technical Support Engineer (Customer Support)

Customer Support & Sales Administrator

Homeless Services Relief Support Worker

Instructor

Housing Support Officer - Permanent 37hrs

Receptionist & Accounts Receivable Support

Support Assistant - 3yr Fixed-Term, 37hrs

Support Assistant - Permanent, 37hrs

Skin Specialist

Information Security Analyst

Trainee Accountant

Area Sales Manager

Volunteer & Student Placement Manager - Permanent, 37hrs

Sales Executive

Wedding & Events Executive - Connemara Coast

Sr. Director & Head of Architecture

Housing Support Officer - Specific Purpose, 37hrs

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