Find Business support Jobs in Dundalk, Lh

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
Quick apply
Customer Service Specialist
Blackberry Hearing —Dundalk, County Louth
- Part-time
- Customer service
- Administrative experience
- Clinic
- Sick pay
Quick apply
4d
Office Administrator
Solv-X —Culloville, County Monaghan
- €29,000–€32,000 a year
- Full-time
- Microsoft Excel
- Sales
- ERP systems
Quick apply
Receptionist
PCI Pharma Services —Dundalk, County Louth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Junior Systems Administrator
GenetiQ —Dundalk, County Louth
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
- Annual leave
Quick apply
11d
Marketing Manager
MACE Forge Filling Station —Dundalk, County Louth
- €36,605 a year
- Full-time
- Marketing
- Social media management
- Business development
Quick apply
10d
Administrator Customer Operations
PCI Pharma Services —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
QA Analyst (Automation)
BoyleSports —Dundalk, County Louth
- Hybrid work
- Azure
- Java
- AWS
Quick apply
Financial Controller
Rathbrist Farms Limited —Dundalk, County Louth
- €55,195.54–€86,138.40 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
14d
Compliance Analyst
Prometric —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
4d
Customs Clearance Administrator
Customs Support Group —Dundalk, County Louth
- Full-time
- Microsoft Excel
- Communication skills
Financial Accountant
BoyleSports —Dundalk, County Louth
- Microsoft Excel
- Organisational skills
- IT
Quick apply
Accounts Clerk
Kelleher Insurances —Dundalk, County Louth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Financial Controller
PCI Pharma Services —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Inside Sales Coordinator
SUPPLY TECHNOLOGIES —Dundalk, County Louth
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Marketing & Digital Design Coordinator
Tusker Steelworks Ltd —Broomfield, County Monaghan
- €40,000–€50,000 a year
- Full-time
- Social media management
- Construction experience
- AI
- Annual leave
- Employee assistance program
Quick apply
3d
Commercial Administrator
Activ8 Energies —Carrickmacross, County Monaghan
- Microsoft Word
- Microsoft Excel
- Salesforce
- Employee assistance program
- Gym membership
Quick apply
10d
Learning and Development Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
- Leadership
Quick apply
Manager, Application Analysis Team
Prometric —Dundalk, County Louth
- Full-time
- Azure
- Computer Science
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
Showroom Host, Customer Contact Administrator – New Dealership Launch – Dundalk
Western Motors Group - Drogheda Branch —Dundalk, County Louth
- Part-time
- Customer service
- No degree
- Communication skills
Quick apply
1d

I want to receive the latest job alerts for business support in dundalk, lh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business support jobs near dundalk, lh

Administrator jobs in Dundalk, County Louth

Receptionist jobs in Dundalk, County Louth

Office Administrator jobs in Dundalk, County Louth

Financial Accountant jobs in Dundalk, County Louth

Accounts Administrator jobs in Cork, County Cork

System Administrator jobs in Galway, County Galway

Property Administrator jobs in County Dublin

It Support Administrator jobs in Dublin, County Dublin

People & Culture Administrator jobs in Dublin, County Dublin

Training Administrator jobs in County Dublin

Program Manager jobs in Dublin, County Dublin

Facilities Manager jobs in Cork, County Cork

Medical Sales jobs in Dublin, County Dublin

Care Manager jobs in County Dublin

Technical Account Manager jobs in Dublin, County Dublin

Inside Sales Manager jobs in Dublin, County Dublin

Receptionist jobs in Westport, County Mayo

Salon Receptionist jobs in Dublin, County Dublin

Languages Receptionist jobs in Dublin, County Dublin

Part Time Medical Receptionist jobs in Dublin, County Dublin

Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

Quick apply

Refine Your Search

business support jobs in dundalk, lh

Service Desk Analyst

Customer Service Specialist

Office Administrator

Receptionist

Junior Systems Administrator

Marketing Manager

Administrator Customer Operations

QA Analyst (Automation)

Financial Controller

Compliance Analyst

Customs Clearance Administrator

Financial Accountant

Accounts Clerk

Financial Controller

Inside Sales Coordinator

Marketing & Digital Design Coordinator

Commercial Administrator

Learning and Development Manager

Manager, Application Analysis Team

Showroom Host, Customer Contact Administrator – New Dealership Launch – Dundalk

I want to receive the latest job alerts for business support in dundalk, lh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected