Join an Award-Winning Motor Group as We Expand into Dundalk
Western Motors Group, a Deloitte Best Managed Company with over 60 years in business, is continuing its exciting growth journey with the launch of our newest dealership in Dundalk.
We are seeking an enthusiastic and customer-focused Showroom Host / Customer Contact Administrator to join our founding Dundalk team and play a key role in creating an exceptional first impression for every customer who visits or contacts our dealership.
Be Part of Shaping the Future of Western Motors in the North East
This is an exciting opportunity to join one of Ireland's leading automotive retail groups and become part of a brand-new dealership operation from day one.
We recognise that great people come from a variety of backgrounds and life stages, so we are open to discussing full-time, part-time or job-share opportunities for the right candidate.
About Western Motors Group
For over 60 years, Western Motors Group has built its reputation on exceptional customer service, strong community relationships and investing in its people.
As a Deloitte Best Managed Company, we are passionate about delivering outstanding customer experiences while creating a workplace where teamwork, integrity, respect and continuous improvement are at the heart of everything we do.
As we expand into Dundalk, we are looking for people who share our commitment to customer care and who want to be part of building something special.
The Role
As a Showroom Host / Customer Contact Administrator, you will be the first point of contact for customers visiting the dealership or contacting us by phone. You will help create a welcoming environment while supporting a range of customer service and administrative functions.
Key Responsibilities
- Deliver a warm, friendly and professional welcome to customers and visitors.
- Act as the first point of contact for showroom visitors and incoming calls.
- Manage and direct inbound customer enquiries efficiently.
- Make outbound customer calls, including appointment reminders and follow-ups.
- Support customer communications and CRM activities.
- Assist the Business Development Centre (BDC), Sales and Aftersales teams.
- Carry out a variety of administrative duties and maintain accurate records.
- Help maintain high presentation standards throughout customer-facing areas.
- Play an important role in creating an exceptional customer experience.
What We're Looking For
We are looking for someone who:
- Is naturally friendly, outgoing and confident.
- Enjoys interacting with customers both in person and over the phone.
- Has excellent communication and customer service skills.
- Is organised, reliable and detail-oriented.
- Can manage multiple priorities in a busy environment.
- Is comfortable using computer systems and CRM platforms.
- Enjoys working as part of a supportive team.
Previous experience in reception, customer service, administration, hospitality, retail or call handling would be advantageous but is not essential.
Why Join Western Motors?
✅ Over 60 years in business
✅ Deloitte Best Managed Company
✅ Exciting new dealership launch in Dundalk
✅ Flexible working options available
✅ Full-time, part-time or job-share opportunities considered
✅ Supportive, people-focused culture
✅ Training and development opportunities
✅ Career progression opportunities within a growing motor group
✅ Bike to Work Scheme
Work Location: In person
