Find Advisor Jobs in Cork, C

Fraud Risk Investigator
TELUS Digital —Cork, County Cork
- €35,000 a year
- Weekend availability
- AI
- Banking
Quick apply
Retail Sales Advisor [Part-time]
LOCO Scooters Limited —Cork, County Cork
- From €14.50 an hour
- Part-time
- Management
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- English
- Store discount
- Employee discount
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Trainer
TELUS Digital —Cork, County Cork
- €38,500 a year
- Monday to Friday
- IT
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Hearing Wellness Advisor- Cork
Sonova —Cork, County Cork
- €27,752 a year
- English
- Clinic
- Organisational skills
- Annual leave
Fresh Food Advisor
BWG Foods —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Excel
- Food service
- IT
Quick apply
Customer service Advisor
Abtran —Cork, County Cork
- €14.15 an hour
- Weekend availability
- Hybrid work
- Customer service
- English
- Computer skills
- Free parking
- Employee assistance program
Quick apply
Customer Service Advisor
AXA —Little Island, County Cork
- €30,850 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Front of House / Membership Senior Sales Advisor
Dennehys Health and Fitness —Cork, County Cork
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Gym membership
Quick apply
10d
Senior Service Advisor
Johnson & Perrott Motor Group —Douglas, County Cork
- Full-time
- Employee assistance program
- Referral programme
Quick apply
Quality Analyst (Fraud)
TELUS Digital —Cork, County Cork
- €38,500 a year
- Monday to Friday
- Analysis skills
- AI
- Communication skills
Quick apply
People Partner
NETGEAR —Cork, County Cork
- €55,000–€64,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Human resources
Quick apply
Service Advisor
O'Learys Lissarda —Cork, County Cork
- Full-time
- Customer service
- Communication skills
- Wellness program
- Sick pay
Quick apply
11d
Team Leader | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €38,000–€42,000 a year
- Monday to Friday
- Microsoft Excel
- AI
- Leadership
Quick apply
Service Advisor
Johnson & Perrott Motor Group —Bishopstown, County Cork
- Full-time
- Employee assistance program
- Referral programme
Quick apply
Customer Service Advisor
Capita —Little Island, County Cork
- Full-time
- Microsoft Excel
- Microsoft Office
- No degree
- Employee assistance program
9d
Retail Artist
Charlotte Tilbury —Cork, County Cork
- Full-time
- Sales
- Gym membership
Quick apply
Service Advisor
Kearys —Little Island, County Cork
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
10d
Recruiting Coordinator, HR Operations
McKesson —Cork, County Cork
- €38,300–€63,800 a year
- Microsoft Excel
- Customer service
- English
Fleet & Service Co Ordinator
Kearys —Cork, County Cork
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
10d
Sales Advisor - Diesel
Diesel Ireland —Wilton, County Cork
- Part-time
- Sales
- Customer service
- English
- Store discount
- Employee discount
Quick apply

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Fraud Risk Investigator

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€35,000 a year

Benefits

On-site gym
Private medical insurance

Qualifications

AI
Banking

Full job description

Description

Risk Investigator - Fraud

Location: Onsite (Cork HQ, Mahon)
Type: Permanent position
Salary: €35,000 gross p/a + monthly performance bonus
Shifts: 11.30-20.00 Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)

We're looking for a sharp-eyed Risk Investigator to protect our users and platform from financial crime. You'll review transactions, flag suspicious patterns, and work directly with customers to keep their accounts safe.

This role gives you the chance to solve complex problems, work with cutting-edge monitoring tools, and make a real difference in fighting fraud every day.

What we offer:

Stable job: permanent employment contracts
Performance based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen

Overview of tasks:

Review fraud alerts in our transaction monitoring queue and take action as needed
Execute account decisions accurately and completely, following documented procedures — including account locking, case notes, AML referrals, closure documentation, and customer communications in the correct sequence
Contact our users for information on their account usage and transactions
Identify the correct fraud typology for each case (e.g., account takeover, check fraud, business email compromise) and apply it consistently
Initiate enhanced due diligence (EDD) reviews on higher-risk users and escalate to the internal team for completion
Use the client scorecard to guide and document your decision-making on each alert
Escalate accounts appropriately through defined channels based on case type and risk level — knowing when to act independently and when to route to an internal reviewer
Work with our internal team to resolve questions and second opinions through established workflows
Document investigative findings clearly and escalate unusual or potentially suspicious activity to our partners for SAR consideration
Maintain organized queues and manage workload efficiently during high-volume periods without sacrificing accuracy
Develop an understanding of expected activity for each type of user we work with
Participate actively in QA and coaching sessions, applying feedback consistently to your work

We are looking for someone who can:

Have experience in detecting fraud in banking, fintech, or other financial services through structured transaction monitoring workflows
Be fluent in the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
Understand the business banking landscape and have familiarity with international activity and ownership
Execute multi-step workflows with precision and completeness — you follow documented steps accurately, don't skip actions under time pressure, and close the loop on every case
Maintain consistent quality as alert volume increases — your accuracy holds whether you're working through 20 alerts or 80
Exercise sound judgment about when to escalate — you understand what falls within your authority to resolve independently versus what requires a second opinion or internal routing
Translate feedback into action by using QA and coaching notes to improve performance and reduce recurring errors
Exercise empathy and understanding when communicating with users
Communicate case findings, AML referral detail, and customer-facing notes with accuracy and appropriate detail
Manage relationships with external parties with confidence and kindness
Work with efficiency and focus
Understand how to keep an organized, clean queue
Effectively track work and stay organized while balancing multiple competing priorities
Certified Fraud Examiner (CFE) certification or equivalent is a plus but not required

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Refine Your Search

advisor jobs in cork, c

Fraud Risk Investigator

Retail Sales Advisor [Part-time]

Trainer

Hearing Wellness Advisor- Cork

Fresh Food Advisor

Customer service Advisor

Customer Service Advisor

Front of House / Membership Senior Sales Advisor

Senior Service Advisor

Quality Analyst (Fraud)

People Partner

Service Advisor

Team Leader | Fintech | Cork office

Service Advisor

Customer Service Advisor

Retail Artist

Service Advisor

Recruiting Coordinator, HR Operations

Fleet & Service Co Ordinator

Sales Advisor - Diesel

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