Find Call quality assurance Jobs in Dublin, D

Senior Quality Complaints Specialist (FTC 8 months)
Takeda Pharmaceutical —Dublin, County Dublin
- €57,800–€79,420 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- In-person
- Fuel card
- Employee assistance program
Patient Support Nurse (IHF Nurse line)
Irish Heart Foundation —Rathmines, County Dublin
- €26.27 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Work from home
Quick apply
1d
Senior Immigration Analyst
Fragomen —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance program
Partnership Manager (Ireland)
Benifex —DUBLIN 1, County Dublin
- €55,000 a year
- Remote
- Business development
- Contracts
- Negotiation
- Work from home
- Employee assistance program
OnCall Care Coordinator
Manor Homecare —Maynooth, County Kildare
- €15 an hour
- On call
- Remote
- No degree
- Communication skills
Quick apply
Administrative Assistant, Global Corporate & Investment Banking, Dublin
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Corporate Security Operations Lead
Securitas Ireland —Dublin, County Dublin
- €21.58 an hour
- Overtime
- Management
- Customer service
- English
- Free parking
- Employee assistance program
Quick apply
8d
Transfer Agency AVP (Alternative Fund Services )
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Principal QA Engineer - 1-year FTC
888 spectate —Dublin, County Dublin
- €70,000–€75,000 a year
- Hybrid work
- Java
- SQL
- JavaScript
- Annual leave
Quick apply
Homestay Coordinator
EF (Education First) —Dublin, County Dublin
- Full-time
- Customer service
- Employee assistance program
12d
QA Engineer
AccountsIQ —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Scripting
- Agile
- Annual leave
Quick apply
Team Manager - Home Energy
Actavo —Dublin, County Dublin
- €50,000–€56,000 a year
- Weekend availability
- Microsoft Office
- IT
- In-person
- Fuel card
- Annual leave
Java Developer
Version 1 —Dublin, County Dublin
- €45,000–€60,500 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Java
- Employee assistance program
- Employee discount
Quick apply
Pharmacy Technician - Rotational (Fixed Term Contract)
Beacon Hospital —Dublin, County Dublin
- Weekend availability
Quick apply
7d
Line Manager - Rush
Tesco Ireland —Rush, County Dublin
- From €37,500 a year
- Full-time
- Remote
- Leadership
SAP HR & Payroll Functional Consultant
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- ERP systems
- Leadership
- Communication skills
Guest Services Agent
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hotel
- Supervising experience
- No degree
1d
Hardware Engineer
Intellect —Dublin, County Dublin
- €35,000 a year
- Full-time
- English
- No degree
- Communication skills
Quick apply
6d
Operator with Spanish [LATAM]
Cognizant —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Data analysis skills
Maps Data Moderator with Brazilian Portuguese
Cognizant —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Communication skills
- Annual leave
4d

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Senior Quality Complaints Specialist (FTC 8 months)

Takeda Pharmaceutical -
Dublin, County Dublin

Apply Now

Job details

Full-time | Fixed term
€57,800–€79,420 a year

Benefits

Fuel card
Bike to work scheme
On-site gym
Employee assistance program
Private medical insurance
Life insurance

Qualifications

Quality assurance
Bachelor's degree
Continuous improvement
Manufacturing

Full job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you looking for a patient-oriented, innovation-driven company that inspires you and promotes your career? Then take your future in your hands and become part of Takeda as a

Senior Quality Complaints Specialist (FTC 8 months)

You will have a direct impact on patient safety, product quality, and regulatory compliance, delivering meaningful work that is highly visible across the organization. This role offers you broad cross-functional exposure, ownership of complex investigations, and the opportunity to act as a subject matter expert while driving continuous improvement.

How you will contribute:

Manage product quality complaints end-to-end, from intake and initiation through investigation, approval, and closure.
Ensure complaint handling is compliant with Takeda procedures and applicable regulatory and quality standards, including EU, FDA, and ISO 13485 requirements.
Assess complaints for patient safety, product quality, and regulatory impact, including determining when escalation or regulatory notification is required.
Coordinate cross-functional investigations with internal teams and external partners such as QA, Regulatory, Pharmacovigilance, OpUs, CMOs, call centers, and vendors.
Oversee timely completion of complaint investigations and support complaint governance activities to ensure closure within required timelines.
Act as the quality SME and primary point of contact for commercial product complaints, post-market vigilance monitoring, and inspection support.
Drive continuous improvement of complaint handling processes to maintain lean, effective, and compliant operations.

In this position you will report to the Complaints Lead.

What you bring to Takeda:

Bachelor’s degree and 5–9 years of experience in Quality Assurance or a GMP-related role in medical device, biotechnology, or pharmaceutical manufacturing, or equivalent.
Strong knowledge of cGMP and applicable regulatory requirements, especially for combination drug/device products.
Understanding of EU and FDA requirements for product complaint reporting and investigation.
Relevant experience in complaint handling and quality investigations, including areas such as deviations, CAPAs, risk management, and compliance investigations.
Good understanding of combination product manufacturing and how manufacturing issues connect to customer complaints.
Strong investigation, troubleshooting, and problem-solving skills, with the ability to write clear investigation summaries, reports, and complaint responses.
Highly organized and able to work independently and cross-functionally, with a structured, risk-based approach to prioritization and collaboration.

What we can offer you:

Employer funded private medical insurance with dependants’ cover
Competitive salary and performance-based bonus
Employer retirement plan contributions
Flexible working arrangements, e.g., hybrid work
26 vacation days plus additional days for service milestones
Family friendly policies
Employee Assistance Program
Wellbeing and engagement teams
Employer life insurance contributions
Development opportunities
Educational programs and formal training
Coaching and mentoring
Employer funded income protection
On-Site Gym
Flexible employee funded options like Dental Insurance, Partner Life Insurance, Serious Illness Protection, Fuel Card, Bike to Work, Commuter Ticket, and Insurance Deals
Electric charging points available at parking locations
Takeda Resource Groups

About Us:

Takeda is focused on creating better health for people and a brighter future for the world. We aim to discover and deliver life-transforming treatments in our core therapeutic and business areas, including gastrointestinal and inflammation, rare diseases, plasma-derived therapies, oncology, neuroscience, and vaccines.

Takeda Ireland was established in 1997. Our story in Ireland is one of substantial growth, rapid change, and innovation. Over the past years, Takeda Ireland has invested over €55 million in Ireland to develop our manufacturing sites. Solidifying our commitment in our people and contributing to the local economy. Takeda in Ireland has commercial operations, corporate services, and manufacturing facilities across four locations: Baggot St, Bray, Citywest, and Grange Castle. We have been certified as Top Employer for several consecutive years.

How we will support you:

Takeda is proud of its commitment to create a diverse workforce and to provide equal employment opportunities to all employees and applicants for employment without regard to ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status or any other characteristic protected by law. If you are living with disabilities, chronic illness, or neurodiversity, please feel free to let us know so that we can provide you with appropriate support during the application process.

Locations

IRL - Dublin - Baggot Street

Base Salary Range:

€57,800.00 - €79,420.00

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time

Apply Now

Refine Your Search

call quality assurance jobs in dublin, d

Senior Quality Complaints Specialist (FTC 8 months)

Patient Support Nurse (IHF Nurse line)

Senior Immigration Analyst

Partnership Manager (Ireland)

OnCall Care Coordinator

Administrative Assistant, Global Corporate & Investment Banking, Dublin

Corporate Security Operations Lead

Transfer Agency AVP (Alternative Fund Services )

Principal QA Engineer - 1-year FTC

Homestay Coordinator

QA Engineer

Team Manager - Home Energy

Java Developer

Pharmacy Technician - Rotational (Fixed Term Contract)

Line Manager - Rush

SAP HR & Payroll Functional Consultant

Guest Services Agent

Hardware Engineer

Operator with Spanish [LATAM]

Maps Data Moderator with Brazilian Portuguese

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