Work Model: Office
Working hours: Monday - Friday, 12PM - 9PM
Location: Dublin 3, East Point Business Park
About the role
This role focuses on maintaining accurate and up-to-date business information on mapping platforms. Through data validation, direct communication with businesses, and careful review of guidelines, you will help ensure high-quality content and resolve data discrepancies. The position combines research, customer interaction, and decision-making in a dynamic and detail-oriented environment.
What you will do:
Reviewing maps data to assess accuracy against client policies;
Engaging with business, predominantly via outbound phone calls, to verify their business information;
Updating client platforms based on collected information;
Making well-balanced decisions based on market specific knowledge and helping to resolve inquiries to defined policies and procedures by flagging discrepancies.
Your profile:
Proficiency of Brazilian Portuguese at min. B2/C1 level and English at B2+ level;
Be eligible to work in Ireland;
Excellent verbal and written communication skills - customer engagement is the critical part of this role;
Proficient user of the MS Office package and Google sheets;
Ability to build and maintain effective customer/vendor relationships;
Attention to detail & problem-solving skills;
Good time management, prioritization skills, and ability to work under time constraints and without careful oversight;
Ability to work in a multicultural environment.
What we offer
Performance based bonus scheme
Permanent contract
Rewards scheme
Private Medical Insurance
Competitive maternity benefits of 12 weeks paid Leave
Life assurance
