Find Service desk engineer Jobs in Dublin, D

Service Desk Engineer
CarTrawler —Dublin, County Dublin
- Hybrid work
- Software troubleshooting
- Salesforce
- Windows
- Annual leave
- Employee assistance program
IT Service Desk Engineer
LaunchDarkly —Dublin, County Dublin
- Remote
- Customer service
- Windows
- Bachelor's degree
Quick apply
Helpdesk Support Engineer
Diacom Computer and Telephony Limited —DUBLIN 2, County Dublin
- €30,000–€34,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Bachelor's degree
- Work from home
Quick apply
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
14d
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- No degree
- Organisational skills
14d
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Desktop Support Engineer
Total IT Global —Dublin, County Dublin
- €3,000–€31,000 a month
- Full-time
Quick apply
10h
IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
Global Operations Systems Engineer
Digital Realty —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Customer service
- Bachelor's degree
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Customer Success and Service Co-ordinator
Electro Automation Group —DUBLIN 15, County Dublin
- €38,000–€42,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
Quick apply
8d
Junior Technical Support (EMM Services/Sales Order Dispatch)
Renovotec Ltd —Swords, County Dublin
- €34,250 a year
- Full-time
- Windows
- Microsoft Office
- JavaScript
- Employee discount
Quick apply
Data Center Maintenance Engineer
Elwood Roberts —Dublin, County Dublin
- €65,000–€70,000 a month
- Full-time
- Supervising experience
- HVAC
- Mechanical knowledge
Quick apply
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
5d
Senior Data Engineer
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- No degree
Building Operations Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Word processing
- Maintenance
Quick apply

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Service Desk Engineer

CarTrawler -
Dublin, County Dublin

Apply Now

Job details

Permanent

Benefits

Bike to work scheme
Annual leave
Employee assistance program
On-site parking

Qualifications

Software troubleshooting
Salesforce
Windows
Microsoft Office
IT support
Scripting
Computer networking
DNS
Mac OS
TCP/IP
AI
PowerShell
Intune
Information Technology

Full job description

Tech that takes you places

We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

The Service Desk Engineer acts as the first point of contact for internal users, delivering Tier-1 and Tier-2 support across endpoints, identity management and collaboration tools. The role is responsible for delivering high-quality support services, resolving incidents efficiently, and contributing to a seamless digital employee experience. In addition to day-to-day support, the role offers opportunities to contribute to IT projects, platform improvements, automation initiatives, and technology rollouts across the organisation.

Your Journey starts here!

What you’ll do as a Service Desk Engineer

Provide first-line support via phone, chat, email and remote sessions.
Diagnose and resolve endpoint, mobile, AV and peripheral issues.
Run conference meetings and Townhalls
Manage user lifecycle tasks across Entra ID, Microsoft 365, and third-party business platforms.
Provision and manage devices via Intune/Jamf.
Log, update and resolve tickets within SLA targets.
Maintain accurate documentation and runbooks.
Contribute to knowledge base expansion and known-error documentation.
Support IT rollouts, pilots and device refresh programmes.
Support security initiatives and low-risk change processes.
Identify recurring issues, analyse support trends, and recommend proactive improvements to enhance service quality and reduce operational friction
Collaborate with Infrastructure and Security teams on operational and project-based activities
Support and adopt AI-assisted workplace technologies and automation tools to enhance service delivery and operational efficiency

What you’ll bring to the team

A relevant third-level qualification (e.g. in IT, Business, or a related field) or equivalent practical experience in a Service Desk or IT support environment
ITIL Foundation (desirable)
CompTIA / Microsoft Fundamentals (desirable)
2+ years in IT support or similar role, supporting hybrid and remote workplace environments
Experience supporting Windows 11 and macOS environments
Demonstrated experience with identity and device management platforms
Hands on experience supporting AV, conferencing and modern workplace collaboration technologies
Experience using ticketing systems
Strong knowledge of PC hardware and software troubleshooting
Proficiency in Microsoft Office / Microsoft 365 applications
Familiarity with AI-assisted productivity tools such as Microsoft Copilot
Basic networking knowledge, including TCP/IP, DNS, and routing
Exposure to PowerShell scripting and automation concepts is advantageous
Knowledge of Salesforce is advantageous but not essential

Go on, give it a go!

We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected.

At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Perks for the journey

Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.

Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.

Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.

Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.

Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

service desk engineer jobs in dublin, d

Service Desk Engineer

IT Service Desk Engineer

Helpdesk Support Engineer

Service Desk Manager

Onsite Support Engineer

IT Support Engineer (Tier 2)

Associate Systems Administrator

Desktop Support Engineer

IT Support Engineer (Tier 2)

Global Operations Systems Engineer

Senior Manager, Accounts Receivable, Credit & Collections

Information Security Technical Support

Customer Success and Service Co-ordinator

Junior Technical Support (EMM Services/Sales Order Dispatch)

Data Center Maintenance Engineer

Forward Deployed Software Engineer

IT Airport Engineer - Dublin Airport

Technical Support Engineer - Elastic Cloud Storage

Senior Data Engineer

Building Operations Coordinator

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