Key Responsibilities
- Support client Endpoint devices.
- Support client on-premise & Cloud infrastructure.
- Support client end users on site.
- Support exchange, M365 issues.
- Support Backup Solutions.
- Support customers in their dealings with 3rd parties.
- Work with staff to promote, develop, and maintain a positive experience for the
Client.
- Additional projects as required such as preparing system and user documentation and
testing.
- Ad-hoc Remote and Internal Project work.
- Overseeing that all assigned tickets are resolved within their SLA.
- Manage major incidents from start to finish.
- Comply, maintain, and promote information security in Viatel.
- Assist in evaluating new technologies, services and processes to meet
business/customer objectives.
- Maintain certification of existing and emerging technologies and evaluate the
potential application for customer environments.
