Find Business support Jobs in Dundalk, Lh

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
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Customer Service Specialist
Blackberry Hearing —Dundalk, County Louth
- Part-time
- Customer service
- Administrative experience
- Clinic
- Sick pay
Quick apply
7d
Junior Systems Administrator
GenetiQ —Dundalk, County Louth
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
- Annual leave
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Marketing Manager
MACE Forge Filling Station —Dundalk, County Louth
- €36,605 a year
- Full-time
- Marketing
- Social media management
- Business development
Quick apply
13d
Administrator Customer Operations
PCI Pharma Services —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Compliance Analyst
Prometric —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
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8d
QA Analyst (Automation)
BoyleSports —Dundalk, County Louth
- Hybrid work
- Azure
- Java
- AWS
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Financial Controller
Rathbrist Farms Limited —Dundalk, County Louth
- €55,195.54–€86,138.40 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Customs Clearance Administrator
Customs Support Group —Dundalk, County Louth
- Full-time
- Microsoft Excel
- Communication skills
Accounts Clerk
Kelleher Insurances —Dundalk, County Louth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Financial Accountant
BoyleSports —Dundalk, County Louth
- Microsoft Excel
- Organisational skills
- IT
Quick apply
Inside Sales Coordinator
SUPPLY TECHNOLOGIES —Dundalk, County Louth
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Manager, Application Analysis Team
Prometric —Dundalk, County Louth
- Full-time
- Azure
- Computer Science
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
Cycling Instructor
Cyclopath Cycling School —Louth, County Louth
- €19–€23 an hour
- Part-time
- English
- Working with children
- First Aid Certification
- Annual leave
- Sick pay
Quick apply
9d
Commercial Administrator
Activ8 Energies —Carrickmacross, County Monaghan
- Microsoft Word
- Microsoft Excel
- Salesforce
- Employee assistance program
- Gym membership
Quick apply
14d
Duty Manager
Aura Holohan Group —Dundalk, County Louth
- €16.30–€19.91 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick apply
6d
Customer and Technical Support Executive
Activ8 Energies —Carrickmacross, County Monaghan
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Gym membership
Quick apply
1d
Marketing & Communications Specialist
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
- Marketing
Quick apply
6d
Learning and Development Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
- Leadership
Quick apply
Environmental Manager
Shirley Parsons —Carrickmacross, County Monaghan
- €70,000–€80,000 a year
- Full-time
- Leadership
- Free parking
- Employee assistance program
Quick apply

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

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Refine Your Search

business support jobs in dundalk, lh

Service Desk Analyst

Customer Service Specialist

Junior Systems Administrator

Marketing Manager

Administrator Customer Operations

Compliance Analyst

QA Analyst (Automation)

Financial Controller

Customs Clearance Administrator

Accounts Clerk

Financial Accountant

Inside Sales Coordinator

Manager, Application Analysis Team

Cycling Instructor

Commercial Administrator

Duty Manager

Customer and Technical Support Executive

Marketing & Communications Specialist

Learning and Development Manager

Environmental Manager

I want to receive the latest job alerts for business support in dundalk, lh

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