The Sales Order Administrator is responsible for processing customer orders accurately and efficiently, ensuring timely communication between customers, production, warehouse, logistics, and finance. The role helps ensure products are delivered on time while maintaining high standards of customer service and compliance with food industry requirements.
Key Responsibilities
- Receive and process customer orders via email, phone, EDI, or ERP system.
- Verify order details, pricing, product availability, and delivery schedules.
- Enter and maintain accurate sales orders in the company's ERP system.
- Liaise with warehouse and logistics teams to arrange order picking and deliveries.
- Monitor order status from receipt through dispatch and delivery.
- Communicate with customers regarding order confirmations, amendments, delays, or shortages.
- Prepare delivery documentation, invoices, and export documentation where applicable.
- Resolve customer order queries and investigate discrepancies.
- Maintain accurate customer records and pricing information.
- Support sales representatives with customer information and order updates.
- Ensure compliance with food safety, traceability, and quality management procedures.
- Assist with month-end administration and customer account reconciliation where required.
Key Skills and Competencies
- Excellent organisational and time management skills.
- High level of accuracy and attention to detail.
- Strong communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Problem-solving and decision-making skills.
- Proficiency in Microsoft Office, particularly Excel.
- Experience using ERP systems such as SAP or similar.
- Ability to work collaboratively across departments.
Pay: €30,000.00-€33,000.00 per year
Benefits:
Work Location: In person
