Job description
Front Office Receptionist- the Harbour Hotel
This is an exciting opportunity to join an innovative and progressive Irish hotel group, and work with the Front Office Team for the Harbour Hotel Galway. The main purpose of the role is to ensure that the guest receives a warm welcome and an excellent, personalised and efficient service at check-in, check-out, during the visit, on the telephone and through email.
Main Duties:
- Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
- Receive and register guests on arrival in line with Company check-in procedures.
- Answer telephone calls promptly (within 3 rings) in a friendly and professional manner.
- Ensure that communications received by fax / post / email / deliveries are passed on to relevant people in a timely fashion.
- Ensure that all reservations are correctly handled in line with rate management and any other selling guidelines and procedures.
- Ensure that all documentation relating to the registration and checking out of guests is in accordance with Company procedures.
- Liaise with Reservations Department so you are aware of hotel room availability at all times.
- Liaise with Housekeeping Department on a regular basis to inform them of any changes or special customer requirements (cots, extra beds etc..).
- Liaise with Housekeeping Department to ascertain the availability of cleaned and checked rooms which may be required for early check-in.
- Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.
- Provide information to customers on hotel facilities, services and outlet opening times.
- Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements.
Benefits:
- Gym Access
- Meals On Site
- Uniform Provided
- Complimentary inner city car parking
- Reduced room and dining rates across the entire MHL Hotel Collection
- Employee Events, such as Wellness Week & Appreciation Week, Staff Parties, Football Tournament
- Comprehensive training and upskilling opportunities
- Wellness benefit (value €650 per annum) after two years length of service
- Additional holiday days per annum after two years length of service
- Employee incentives, such as Refer A Friend Bonus, Upselling Incentives, Positive Feedback Incentives, Employee Of The Month/Quarter
- Complimentary Dry-Cleaning For Uniforms
- Tax Saver/ Bike To Work
- Employee Assistance Programme
The Candidate:
- Ideally one year hotel reception experience, using Opera PMS or similar programme.
- Local knowledge welcome, but not essential.
- Excellent customer service skills integral to this role.
- Strong communication skills, via written and oral methods.
**Galway Harbour Hotel is a registered Great Place To Work 2023**
**Galway Harbour Hotel has received a gold award with the Failte Ireland Employer Excellence program 2023**
About us: The MHL Hotel Collection is a collection of unique and individual hotels in key city and resort locations throughout Ireland. From the bustling city centres of Dublin, Galway and Limerick, to an historic estate close to Galway City, each of our 13 hotels has its own distinct personality and charm. As unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests.
Job Types: Full-time, Part-time, Permanent
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- Employee discount
- Food allowance
- Gym membership
- On-site gym
- On-site parking
- Sick pay
- Wellness program
Schedule:
Work Location: In person
