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Customer Service Representative
Tara telecom —Remote
- €31,411.20–€58,586.05 a year
- Part-time
- Remote
- Customer service
- Engineering
- Project management
- Work from home
- Employee discount
Quick apply
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Customer Service Representative

Tara telecom
Remote

Quick apply

Job details

Part-time | Full-time
€31,411.20–€58,586.05 a year
6 hours ago

Benefits

Company car
On-site gym
Company pension
Work from home
Private medical insurance
Employee discount
Gym membership
On-site parking

Qualifications

Customer service
Engineering
Project management
Bachelor's degree
Telecommunication
Computer skills
Business
Communication skills
Information Technology

Full job description

We are seeking a customer-focused and motivated Customer Service Representative to join our telecommunications team. In this role, you will be the first point of contact for customers, providing exceptional service by handling inquiries, resolving issues, and delivering accurate information about our products and services. You will play a key role in ensuring a positive customer experience while supporting customer retention and satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.
Assist customers with account management, billing inquiries, service activation, upgrades, and plan changes.
Troubleshoot basic technical issues related to mobile, internet, and telecommunications services, escalating complex issues when necessary.
Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
Educate customers on products, services, promotions, and self-service options.
Process customer requests accurately and maintain detailed records in the customer relationship management (CRM) system.
Collaborate with technical support, sales, and other internal departments to ensure prompt issue resolution.
Meet individual and team performance metrics, including customer satisfaction, first-call resolution, response time, and quality standards.
Stay current on company products, policies, systems, and industry developments.
Identify opportunities to recommend products or services that meet customer needs while maintaining a customer-first approach.

Qualifications

Required

High school diploma or equivalent.
Previous experience in customer service, call center, retail, or a related customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and navigate multiple computer systems simultaneously.
Basic computer proficiency and familiarity with CRM or customer support software.
Ability to work flexible schedules, including evenings, weekends, and holidays, as required.

Preferred

Experience in the telecommunications, technology, or internet service industry.
Familiarity with mobile devices, broadband services, networking basics, or technical troubleshooting.
Experience working in a fast-paced contact center environment.

Key Competencies

Customer-focused mindset
Active listening
Empathy and professionalism
Effective communication
Problem-solving and critical thinking
Time management
Adaptability
Team collaboration
Attention to detail
Resilience under pressure

Performance Measures

Success in this role may be measured by:

Customer Satisfaction (CSAT) scores
First Contact Resolution (FCR)
Average Handling Time (AHT)
Quality Assurance (QA) scores
Customer retention
Productivity and adherence to schedule
Accuracy of customer records and documentation

Working Conditions

Office-based, hybrid, or remote work environment depending on business needs.
Regular use of computers, headsets, and customer service software.
May require shift work, including evenings, weekends, and public holidays.
Fast-paced environment with performance targets and service-level expectations.

What We Offer

Competitive salary and benefits
Paid training and ongoing professional development
Career progression opportunities
Supportive and collaborative team environment
Employee discounts on telecommunications products and services
Recognition and performance incentive programs

If you'd like, I can also tailor this job description for:

an entry-level role,
a call center environment,
a retail telecom store,
a technical customer support role, or
a senior/customer care specialist position.

Pay: €31,411.20-€58,586.05 per year

Benefits:

Company car
Company pension
Gym membership
On-site gym
On-site parking
Private medical insurance
Work from home

Work Location: Remote

Quick apply

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