FRANCHISE EMPIRE: (HubSpot) Operations Systems Specialist
Compensation Target: TBD
*****IMPORTANT: Part-time to start (10hrs/week). Must be HubSpot specialist: If you do not have HubSpot experience or I cannot see HubSpot experience clearly on your resume, please do not apply. (Remote, Outside US, International Contract)*****
Are you the kind of operator who can look at a broken HubSpot workflow and know exactly where it's leaking?
Are you the person who keeps half a company's automations running quietly in the background — and only gets noticed when something stops?
Do you love clean systems, well-documented builds, and the satisfaction of watching an automation do the work of three people?
Are you equal parts technician, builder, and quiet operator?
If so, you might be the Operations Systems Specialist we've been searching for.
We are disrupting the franchise industry and redefining how people buy franchises.
We are to franchising what Uber was to taxis and Airbnb was to hotels.
Our proprietary Zero to Profitable Franchise™ System is the only system that helps individuals find, vet, and get their franchise profitable.
We don't follow the status quo — we challenge it.
If you want to build something meaningful, push boundaries, and help people change their lives, you'll fit right in.
Our CEO and Founder runs one of the largest franchise-focused YouTube channels and is a recognized thought leader in the space.
Learn more:
Website: https://www.franchiseempire.com
YouTube: https://www.youtube.com/tariqjohnson
YouTube: https://www.youtube.com/@franchiseempire
At Franchise Empire, we're on a mission to disrupt the franchise industry. We help everyday people find, vet, buy, and launch money-making franchises faster and smarter than ever before.
We are hiring an Operations Systems Specialist to own day-to-day execution of our systems and automations.
This role reports directly to our Senior Systems Manager. You will be their technical right hand — building, maintaining, and troubleshooting the HubSpot workflows, Make.com scenarios, and tech integrations that the entire company runs on.
This is not a generalist VA seat. This is a builder seat for someone who is genuinely technical, genuinely curious, and genuinely fast.
You will:
- Own the day-to-day build, edit, and troubleshooting of HubSpot workflows and integrations.
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Triage and resolve incoming tech requests from Sales, Marketing, Brokerage, and Client Care.
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Take over the recurring system tasks (client onboarding, call backups, content distribution) currently held by the Senior Systems Manager.
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Free the Senior Systems Manager to focus on architecture, strategy, and the harder builds.
- You like working for small, scrappy companies. Big-corporate environments are NOT for you.
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You have hands-on HubSpot experience — workflows, properties, lifecycle stages, list logic, integrations, and basic troubleshooting. You can defend the choices you make.
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You're comfortable in (or eager to learn) Make.com, Zoom integrations, and the rest of the modern marketing/ops stack.
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You see broken automations and feel the urge to fix them. You don't tolerate "that's just how it is."
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You're detail-obsessed: when a workflow ships, it ships clean, named clearly, and documented.
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You can take direction from a Senior Systems Manager and also operate independently when the brief is clear.
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You can hold the day-to-day tech queue without dropping the recurring weekly work.
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You move fast, take ownership, and don't need someone to push you.
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Bonus points if you love using AI to increase output, speed up iteration, and reduce busywork.
As Operations Systems Specialist, you'll be responsible for:
- Daily HubSpot execution — workflow builds, property updates, list maintenance, lifecycle adjustments, and integration troubleshooting.
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Tech request triage — receiving, sequencing, and resolving day-to-day tech requests from across the company, with escalation paths to the Senior Systems Manager when needed.
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Make.com scenario maintenance — monitoring scenarios, resolving errors, and supporting rebuilds (including the in-flight triggers-to-workflows and DND workflow rebuilds).
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Data hygiene.
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Team access and permissions — maintaining the access sheet as people are added or removed.
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Eventually taking over the data-update responsibilities currently held inside our EA seat — as part of the broader role-shift we are rolling out.
By Day 90, you are operating independently on day-to-day systems work, with the Senior Systems Manager moving up to architecture and the harder builds.
- Get familiar with our 3–5 year vision and how the systems backbone supports it.
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Audit the current HubSpot setup — workflows, properties, lifecycle stages, integrations, and any known fragile spots — and document what you find.
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Shadow the Senior Systems Manager on incoming tech requests; start taking ownership of the simpler ones end-to-end.
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Get comfortable with the Make.com scenarios, including the in-flight rebuilds, so you can monitor and resolve errors on your own.
- Own all daily tech request triage end-to-end, escalating only the strategic or higher-risk builds to the Senior Systems Manager.
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Build at least one workflow or automation independently, end-to-end, with senior review.
- Be operating independently on the day-to-day systems queue — the Senior Systems Manager checks in, doesn't drive.
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Have visibly freed the Senior Systems Manager to focus on architecture, FDD brand audits, and the broader systems strategy.
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Have picked up the data-update work as part of the planned EA role-shift.
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Have at least one documented improvement to a workflow or scenario you inherited — faster, cleaner, or more reliable than how you found it.
Compensation: TBD — range depends on whether the hire is stateside or overseas.
Structure: Begins as a part-time engagement with a possible transition to full-time contingent on performance and need.
- Describe a HubSpot workflow or automation you built end-to-end. What problem did it solve, and what choices did you make in the build?
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Walk me through how you'd troubleshoot a Make.com scenario that started failing overnight on a step you didn't build.
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What systems have you owned the day-to-day execution of, and what was the size of the team relying on you?
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How do you stay organized when 4–5 departments are sending you tech requests in the same week?
Remote.
