We are seeking a senior, strategic, and execution-focused leader to serve as Chief Operating Officer for SSFSIL and Head of Transfer Agency Ireland. The successful candidate will operate within a complex global matrix, driving transformation, governance, and client outcomes while ensuring alignment with enterprise priorities and regulatory obligations in Ireland.
As COO, SSFSIL & Global Delivery Ireland Lead
Own full P&L, strategy, and execution for Global Delivery Ireland, ensuring alignment with enterprise goals and regulatory obligations
Lead operational delivery across all Global Delivery teams (traditional and alternatives), driving year-on-year efficiency and scalability
Act as the senior escalation point, navigating global matrix structures to resolve complex client and operational issues
Ensure strong governance, risk management, and compliance frameworks, including oversight of audits, regulatory requirements, fiduciary controls, and business continuity
Drive implementation of the global operating model and business transformation initiatives
Lead change management across client integration, regulatory change, and internal transformation programs
Ensure optimal resource allocation across staff, technology, and financial oversight
As Head of Transfer Agency Ireland
Direct end-to-end Transfer Agency operations in Ireland, ensuring SLA adherence, service quality, and operational resilience
Drive continuous process improvement leveraging automation, best practices, and centers of excellence
Enhance capacity management and operational scalability to support growth objectives and improved margins
Partner with Technology & Transformation teams to address technology challenges and deliver strategic investments
Maintain strong alignment to client service expectations through KPI-driven performance management
Client, Growth & Commercial Leadership
Partner with Sales, Product, and Relationship teams to support key client relationships and new business origination
Lead new business reviews, ensuring alignment to the operating model, scalability, and profitability targets
Collaborate with Product Management on investment roadmaps to enhance product capabilities and service delivery
Drive a client-centric culture in partnership with CPO and CCO leadership teams
Risk, Governance & Leadership
Identify operational risks and implement mitigation strategies
Ensure adherence to internal policies, regulatory requirements, and industry best practices
Lead KPI and SLA governance to ensure consistent client delivery
Develop and mentor senior leaders, ensuring strong succession planning and leadership continuity
These skills will help you succeed in this role:
Proven ability to lead large-scale, multi-location operations within a complex global matrix
Strong commercial acumen with demonstrated P&L ownership and margin optimization
Deep expertise in Transfer Agency and investment servicing operations
Strong risk and control mindset with experience in regulated environments
Ability to drive transformation, automation, and continuous improvement at scale
Executive presence with strong stakeholder management across clients and senior leadership
Strategic thinking combined with hands-on execution capability
Degree in Finance, Accounting, Business, or related discipline (advanced degree preferred)
Extensive experience in financial services operations, with significant leadership experience
Proven track record in leading large operational teams and delivering transformation initiatives
Strong knowledge of regulatory environments, particularly within Ireland/EMEA
Experience managing global client relationships and complex service delivery models
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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