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Global Technical Service Manager (m/f/d)

Sonova -
Tullamore, County Offaly

Apply Now

Job details

Qualifications

Sales support
Logistics
English
Bachelor's degree
Budgeting
Root cause analysis
Electrical Engineering
Communication skills

Full job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Tullamore, Ireland

Global Technical Service Manager (m/f/d)

162780

As Global Technical Service Manager, you will play a critical role in shaping and optimizing Sonova’s global technical service, repair, and refurbishment operations across our Consumer Hearing Business. Working at the intersection of Operations, Engineering, Quality, Procurement, and external service partners, you will drive service excellence throughout the full product lifecycle — from product introduction to repair, refurbishment, and continuous improvement initiatives.

This role combines technical service leadership with strong operational and commercial responsibility. You will oversee global service operations, manage vendor performance and SLAs, and drive Sonova’s Circular Economy & 3R Strategy (Repair, Refurbish, Replace), with a strong focus on improving refurbishment yields of premium products and reducing scrap rates globally.

In return, you will join a highly collaborative international environment where you can influence global processes, shape sustainable service strategies, and contribute to delivering exceptional customer experiences worldwide.

More about the role

Drive and optimize global repair, refurbishment, and technical service operations across EMEA, AMER, and APAC
Own and manage the global technical service operational budget and support vendor pricing and procurement activities with key global partners
Lead Sonova’s Circular Economy & 3R Strategy by improving refurbishment yields and reducing Beyond Economical Repair (BER) scrap rates
Oversee and enforce Service Level Agreements (SLAs), turnaround times (TAT), repair yields, and operational KPIs across global external service partners
Collaborate closely with R&D, Engineering, and Quality teams to improve serviceability during product development and lifecycle management
Lead technical problem-solving activities including defect analysis, CAPA support, and process improvement initiatives
Develop and implement standardized repair processes, SOPs, technical documentation, and global technical training programs

More about you

Bachelor’s degree in Electrical Engineering, Electronics Engineering, Audio Engineering, or a related technical field
Several years of experience in technical service, repair operations, after-sales support, or product service management within hardware or consumer electronics environments
Strong understanding of repair, refurbishment, reverse logistics, and service operations processes
Experience managing global service partners, vendors, and operational performance in an international environment
Knowledge of quality standards, CAPA, root cause analysis, and continuous improvement methodologies
Strong commercial and operational mindset with experience managing budgets, KPIs, and vendor relationships
Excellent stakeholder management and communication skills with the ability to collaborate across functions and regions
Fluent English skills, both written and spoken

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products.
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Hannover, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.

Apply Now

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