Find Engineering manager team billing Jobs

Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Engineering Manager - Platform - Usage | Ireland | Remote
Grafana Labs —Remote
- €117,000–€137,000 a year
- Remote
- Azure
- AWS
- Communication skills
- Annual leave
Senior Manager, Vendor Management Services (VMS) and Managed Service Providers (MSP)
Vertiv —Limerick, County Limerick
- Full-time
- Oracle
- Engineering
- Master's degree
Assistant Manager
Motherson —County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- English
10d
Client Services Account Manager
EdgeConneX —Dublin, County Dublin
- Microsoft Office
- Bachelor's degree
- No degree
Quick apply
Software Vendor Management
eBay Inc. —Dublin, County Dublin
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
14d
Head of Department - Monitoring
Murphy Geospatial —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Leadership
Quick apply
Lead Technology Product Manager (Brightflag)
Wolters Kluwer —Dublin, County Dublin
- Full-time
- Product management
- AI
- Life insurance
Contract Administrator
Linde Material Handling —DUBLIN 24, County Dublin
- €27,000–€40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of PMO, Professional Services
Numerix —Dublin, County Dublin
- Master's degree
- AWS
- Project management
Quick apply
Project Manager
Collen Construction —Dublin, County Dublin
- Full-time
- Engineering
- Leadership
- Construction Management
6d
SAP Sales & Distribution Manager, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Business
Revenue Accounting Manager
AMCS Group —Limerick, County Limerick
- Full-time
- Hybrid work
- Accounting
Quick apply
Principal Technical Program Manager
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- System design
- Bachelor's degree
Operations Director
MTM Engineering —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Communication skills
Quick apply
Principal Technical Program Manager
Adswizz —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
Product Marketing Manager, Pricing
Fivetran —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Communication skills
- Annual leave
- Sick pay
Quick apply
Application Specialist- PAS
InterSystems —Dublin, County Dublin
- Management
- Engineering
- English
Quick apply
1h
Senior Mulesoft Software Engineer
WP Engine —Remote
- €72,000 a year
- Overtime
- Remote
- Engineering
- SQL
- AWS
- Annual leave
- Work from home
Backend Software Engineer, AI Platform
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Customer service
- Java
1d

I want to receive the latest job alerts for engineering manager team billing

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineering manager team billing jobs near

Product Marketing Manager jobs in Dublin, County Dublin

Pmo jobs in Milano, Lombardia

Project Manager jobs in Dublin, County Dublin

Back End Developer jobs in Dublin, County Dublin

Vendor Manager jobs in Dublin, County Dublin

Senior Software Engineer jobs in Remote

Revenue Manager jobs in Limerick, County Limerick

Platform Engineer jobs in Remote

Distribution Manager jobs in Dublin, County Dublin

Application Specialist jobs in Dublin, County Dublin

Lead Product Manager jobs in Dublin, County Dublin

Social Care Manager jobs in Dublin, County Dublin

Dental Practice Manager jobs in Dublin, County Dublin

Product Marketing Manager jobs in County Dublin

Product Marketing Manager jobs in Cork, County Cork

Product Marketing Manager jobs in Galway, County Galway

Bim Manager jobs in Dublin, County Dublin

Service Desk Manager jobs in Cork, County Cork

Service Desk Manager jobs in Dublin, County Dublin

Operations Manager jobs in Dublin, County Dublin

Service Desk Manager

PFH Technology Group -
Remote

Quick apply

Job details

Permanent | Full-time
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
English
Japanese
AWS
ServiceNow

Full job description

JOB TITLE – Service Desk Manager

PFH Technology is recruiting for a Service Desk Manager for a full time Permanent position.

JOB DESCRIPTION

The Role

The Cloud Service Desk is the single point of contact for all Cloud Consulting and Managed Service Clients. The Service Desk Manager will be responsible for ensuring that queries, requests, changes, incidents and other issues reported by our clients to the Cloud Service Desk are handled professionally and dealt with by our team of engineers in an effective, timely and professional manner.

The Must-have Skills

You have previously been successful in an operationally high-paced role (possibly in a technical service desk role, but not necessarily)
You communicate clearly and concisely in written and spoken English
You are good with customers: You can empathise and do what’s needed to win the trust and respect of customers
You work well with people and people enjoy working with you.
You are a capable problem solver, comfortable discussing problems with clients, and confident coordinating resolution activities
You have a continuous improvement mindset: You can look at an operational activity, identify ways to improve it, and then follow-through to implement those improvements
You are competent using MS Word, MS Excel and MS PowerPoint

The Nice-to-have Exposures

You have experience of working with a Service Desk tool (e.g. Freshdesk, ServiceNow, ManageEngine, Atlassian, or similar)

The Work

The responsibilities of this role are as follows:

Ensure that all requests, changes and incidents reported by our clients to the Cloud Service Desk are recorded, validated and assigned to our Engineering team in a timely and accurate manner
Reviewing all requests to the Cloud Service Desk to determine the appropriate categorization, prioritization, compliance requirements and billing rules to be applied.
Monitoring service desk work queues to ensure that all workflows and service levels are being maintained
In addition to ensuring SLAs are achieved, the Service Desk Manager will also be responsible for ongoing monitoring and management of ticket handling quality and client experience across our team.
As we operate under a number service compliance frameworks, the Service Desk Manager will be responsible for the oversight and enforcement of compliance requirements as they apply to day-to-day Service Desk operation.
Communicating with our clients through email and outbound calls
Coordinating the resolution of client incidents
Creating and maintaining service desk procedures and other documentation
While in general, this role will be focused on work coordination, service quality management and team oversight, the role will also involve hands-on service desk operation as required.

The Person

You take ownership: The Service Desk Manager is a pivotal and autonomous role in our organisation. The successful candidate will be responsible for successful operation of our service desk on a day-to-day basis
You are administratively strong and organized: You are comfortable managing your time across multiple priorities and take professional pride in remaining in control of your various work activities
You are decisive: You can independently evaluate a situation and arrive at good decisions in a logical and timely manner.
You are quality-oriented: You become personally invested in avoiding errors and delivering high quality work to our clients.
You are enthusiastic about technology: You are comfortable learning how to use new software and enjoy continually expanding your vocabulary of technical terms and concepts. To be successful in this role, you will need to acquire and continually develop a working knowledge of Amazon Web Services cloud technologies (note: we will of course support you with this)
You are flexible, adaptable and comfortable with change.
You have a sense of humour and a positive outlook on life

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage

IND001

Quick apply

Refine Your Search

engineering manager team billing jobs

Service Desk Manager

Engineering Manager - Platform - Usage | Ireland | Remote

Senior Manager, Vendor Management Services (VMS) and Managed Service Providers (MSP)

Assistant Manager

Client Services Account Manager

Software Vendor Management

Head of Department - Monitoring

Lead Technology Product Manager (Brightflag)

Contract Administrator

Head of PMO, Professional Services

Project Manager

SAP Sales & Distribution Manager, Hybrid

Revenue Accounting Manager

Principal Technical Program Manager

Operations Director

Principal Technical Program Manager

Product Marketing Manager, Pricing

Application Specialist- PAS

Senior Mulesoft Software Engineer

Backend Software Engineer, AI Platform

I want to receive the latest job alerts for engineering manager team billing

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected