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Operational Key Account Manager

DSV -
Dublin, County Dublin

Apply Now

Job details

Full-time
2 days ago

Benefits

Bike to work scheme
Annual leave
Company pension

Qualifications

Operations management
Sales
Logistics
English
Master's degree
Business
Leadership
Communication skills

Full job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 117368
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Operational Key Account Manager

Dublin, Ireland

Main Purpose of the role

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit an Operations Key Account Manager (OKAM) to provide critical support to the Regional and Local Customer, Data Center, and Internal Operations Team.

Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support.

What will you be doing?

Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach / requirements
Build and sustain long-term customer relationships. Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations
Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.

About You

Exceptional experience in strategy, tactics, development, and facilitation. International management experience preferred.
Business degree required. Master’s degree preferred.
Operations management background. Third-party logistics experience is preferred but not required.
Fluent in English. Additional language skills are highly beneficial
Demonstratable E2E experience across sales, strategy, consulting, and supply chain
Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.
Excellent verbal, written and visual/presentation communication skills. Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling, for support with physical and mental wellbeing

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

Apply Now

Refine Your Search

customer service manager jobs

Operational Key Account Manager

Service Desk Manager

Customer Success Manager I

Deputy Manager

Sales Enablement Manager (Operations)

Customer Adoption Manager

Customer Success Manager

Customer Service Operations Manager

Bookings and Administrative Manager Coordinator

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Manager, Customer Product Support

Counter Manager - Letterkenny

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Operations Manager (Banking)

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Manager, Monitoring & Site Management

Project Manager

Senior Director - Customer Solutions (EMEA)

Contact Centre Manager

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