Find Technical Write Jobs

Customer Support Engineer
Incognito Software —Remote
- Full-time
- Remote
- Oracle
- Linux
- Python
Technical Operational Manager
G-P —Remote
- €64 an hour
- Full-time
- Remote
- Data analysis skills
- English
- AWS
Junior Solution Consultant
StudioForty9 —Remote
- Remote
- Computer Science
- Research
- SQL
Technical Support Engineer (Customer Support)
Magnus Monitors —Galway, County Galway
- €30,000–€38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Help Center Content Writer
Asana —Dublin, County Dublin
- €74,000–€82,000 a year
- Bachelor's degree
- AI
- HTML
- Work from home
Quick apply
Junior Technical Product Manager
Telnyx —Dublin, County Dublin
- SQL
- AI
- Resort
Technical Specialist
InterSystems —Dublin, County Dublin
- Data analysis skills
- SQL
- Bachelor's degree
5d
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Senior Global Program Manager
Viatris —Remote
- Full-time
- Remote
- English
- Master's degree
- Project management
Technical Business Systems Analyst (BSA)
Tata Consultancy Services —Letterkenny, County Donegal
- Full-time
- Computer Science
- Java
- SQL
Website Content Writer
Grouper —Dublin, County Dublin
- Remote
- Computer Science
- Social media management
- English
Quick apply
Junior Business Analyst, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Bachelor's degree
- No degree
- Agile
- Store discount
- Annual leave
3d
Technical Writer
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Continuous improvement
- Organisational skills
- Manufacturing
Quick apply
Test Engineering Graduate (12 Month Fixed Term Contract)
Valeo —Tuam, County Galway
- Full-time
- Computer Science
- Java
- Master's degree
6d
Graduate Engineer-1
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Java
- JavaScript
- Software development
- Annual leave
- Gym membership
Multi-Asset Portfolio Construction VIE M/F
Amundi —Dublin, County Dublin
- English
- SQL
- Communication skills
12d
QC Analyst
SGS —Cork, County Cork
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick apply
R&D Technical Consultant
CBTax —Dublin, County Dublin
- Analysis skills
- In-person
Quick apply
Technical Specialist- Integration
InterSystems —Dublin, County Dublin
- Data analysis skills
- English
- SQL
Quick apply

I want to receive the latest job alerts for Technical Write

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Technical Write jobs near

Business Systems Analyst jobs in Letterkenny, County Donegal

Technical Support Engineer jobs in Dublin, County Dublin

Business Analyst jobs in Dublin, County Dublin

Technical Product Manager jobs in Dublin, County Dublin

Technical Specialist jobs in Dublin, County Dublin

R&D Engineer jobs in Dublin, County Dublin

Content Writer jobs in Dublin, County Dublin

QC Technician jobs in Cork, County Cork

Customer Engineer jobs in Remote

Engineer jobs in Galway, County Galway

Technical Support Engineer jobs in Galway, County Galway

Automation Engineer jobs in Dublin, County Dublin

Test Engineer jobs in Galway, County Galway

Test Engineer jobs in Cork, County Cork

Test Engineer jobs in Dublin, County Dublin

Internship In Business Analyst jobs in Dublin, County Dublin

Business Systems Analyst jobs in County Galway

Security Systems, Cctv jobs in Galway, County Galway

Business Graduate jobs in County Limerick

Business Systems Analyst jobs in Limerick, County Limerick

Customer Support Engineer

Incognito Software -
Remote

Apply Now

Job details

Full-time

Qualifications

Jira
Oracle
XML
Solaris
Technical support
Bash (Unix shell)
SOAP
DHCP
Zendesk
PostgreSQL
SDKs
Perl
REST
DNS
Linux
TCP/IP
Python
MySQL
Help desk

Full job description

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

Incognito is looking for a Customer Support Engineer Tier I located in Ireland!

As a CS Engineer, you are responsible for helping Incognito's customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world's broadband operators as part of our fun, tight-knit team.
We are looking for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership - someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps.

This is a fully remote role where you will work primarily out of your home office in Ireland. We also have an office space in Dublin which can be used for in-person meetings and co-working.

Main Responsibilities:

Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers.
Write and proofread documentation including self-help documents and knowledgebase articles.
Escalate customer issues when appropriate.
Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development.
Participate in developing RCA documents
Contribute to product development by reporting and qualifying JIRA issues to our Product Teams
Contribute to scale customer service by developing tools and scripts to automate Support processes
Work independently to troubleshoot complicated network problems, and collaborate in a team environment.
Demonstrate your proven ability to learn new technologies and tools

Requirements:

Post-secondary degree and 2 years of relevant working experience.
Intermediate knowledge of DHCP and DNS protocols
Intermediate operational knowledge of Linux and/or Solaris administration
Intermediate knowledge in Network and TCP/IP Protocols
Experience troubleshooting large databases (e.g. Oracle, Postgres, MySQL, Mongo).
Working knowledge of REST APIs, SOAP, XML, SDK implementation

Nice to Have

Experience writing scripts in a shell language (Perl, Bash, Python, etc.)
Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP)
Previous technical support or help desk experience
Experience with Zendesk
Experience working with and configuring hardware devices such as routers and switches

Apply Now

Refine Your Search

Technical Write jobs

Customer Support Engineer

Technical Operational Manager

Junior Solution Consultant

Technical Support Engineer (Customer Support)

Technical Support Engineer

Help Center Content Writer

Junior Technical Product Manager

Technical Specialist

Customer Support Specialist (Spanish Speaking)

Senior Global Program Manager

Technical Business Systems Analyst (BSA)

Website Content Writer

Junior Business Analyst, IT & Digital

Technical Writer

Test Engineering Graduate (12 Month Fixed Term Contract)

Graduate Engineer-1

Multi-Asset Portfolio Construction VIE M/F

QC Analyst

R&D Technical Consultant

Technical Specialist- Integration

I want to receive the latest job alerts for Technical Write

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected