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Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
1d
Medical Device Engineer Level 1
Galway Biomedical Ltd —Ballybrit, County Galway
- €50,000–€55,000 a year
- Full-time
- CAD
- Engineering
- Analysis skills
- Employee assistance program
Quick apply
Staff Software Engineer
G-P —Remote
- €85,000–€114,000 a year
- Full-time
- Remote
- Engineering
- AWS
- AI
Red Team Engineer
State Street —Kilkenny, County Kilkenny
- Full-time
- Analysis skills
- Bachelor's degree
- Scripting
Machine Learning Engineer Intern (100% Remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- English
- Research
Staff Performance Engineer
Ridgeline —Dublin, County Dublin
Quick apply
12d
Entry Level - Site Reliability Engineer (Remote - Ireland)
Yelp —Dublin, County Dublin
- Full-time
- Azure
- Java
- AWS
- Employee stock purchase plan
- Annual leave
Senior Solutions Engineer
Remote —Remote
- €80,000–€120,000 a year
- Remote
- Master's degree
- AI
- Communication skills
- Annual leave
- Work from home
5d
Senior Systems Administrator - Infrastructure Engineer
Citco —County Cork
- Full-time
- Oracle
- Python
Quality Engineer
Repligen Corporation —Waterford, County Waterford
- Engineering
- Communication skills
- Life insurance
SOFTWARE ENGINEER (DECEMBER 2025 AND MAY 2026 GRADS)
DraftKings —Dublin, County Dublin
- Computer Science
- Bachelor's degree
Data Engineer
VIPRE Security Group —Remote
- €28,000–€35,000 a year
- Full-time
- Remote
- Sales
- Salesforce
- SQL
- Annual leave
Senior Backend Engineer - Grafana Search & Storage | Ireland | Remote
Grafana Labs —Remote
- €104,000–€130,000 a year
- On call
- Remote
- Communication skills
- Annual leave
QA Engineer
ICS Medical Devices —Galway, County Galway
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Sick pay
Quick apply
Junior Siem Engineer
Relatech Spa —County Louth
- Azure
- English
- AWS
Quick apply
Project Engineer – Process Water Treatment (Data Centre Sector)
EPS Group —Mallow, County Cork
- Full-time
- No degree
- Communication skills
- Mechanical knowledge
Quick apply
Senior Reliability Engineer
IKO Industries Ltd. —Ennis, County Clare
- €106,000–€129,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance program
Full Stack AI Engineer (Remote in Ireland)
Otonomee —Remote
- Remote
- Azure
- JavaScript
- AI
Quick apply
6d
Research & Development Engineer
Teleflex —Athlone, County Westmeath
- Microsoft Office
- Analysis skills
- Bachelor's degree
Senior Software Engineer
G-P —Remote
- €75,000–€102,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- AWS

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Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year
1 day ago

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

performance engineer jobs

Incident Management Analyst

Medical Device Engineer Level 1

Staff Software Engineer

Red Team Engineer

Machine Learning Engineer Intern (100% Remote Worldwide)

Staff Performance Engineer

Entry Level - Site Reliability Engineer (Remote - Ireland)

Senior Solutions Engineer

Senior Systems Administrator - Infrastructure Engineer

Quality Engineer

SOFTWARE ENGINEER (DECEMBER 2025 AND MAY 2026 GRADS)

Data Engineer

Senior Backend Engineer - Grafana Search & Storage | Ireland | Remote

QA Engineer

Junior Siem Engineer

Project Engineer – Process Water Treatment (Data Centre Sector)

Senior Reliability Engineer

Full Stack AI Engineer (Remote in Ireland)

Research & Development Engineer

Senior Software Engineer

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