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IT Support Consultant

Codec -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Azure
Oracle
Customer service
Microsoft Exchange
Windows
Microsoft Office
Firewall
IT support
WAN
IT
Communication skills
Active Directory

Full job description

Description

We are seeking a customer-focused IT Support Consultant who has strong experience dealing with customers over the phone, via email and onsite.

In this role, the IT Support Consultant will deliver high-quality support.

The IT Support Consultant will have the responsibility for all incoming incidents for this Customer.

Located on-site in Dublin 24
Role is strictly 5-days a week on-site
Must have a full-driving license
Hours on-site are 8:30am to 5:30pm

Key Responsibilities

Providing IT support to the Customers staff onsite in a professional and friendly manner.
Respond to and accurately log, analyse, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the cases are updated.
Providing PC troubleshooting for the Customers staff onsite using both remote-control tools and desk-side support.
Escalating end user requests when required.
Desktop/Laptop support & maintenance (Reimaging of computers).
Providing software support for all applications used within the business
Active Directory and Office 365 Tasks.
General user support for office applications, Microsoft Office, Windows 10/11, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
Support and management of Multi-function devices.
Actively seeking opportunities to improve the Customers IT systems and IT operations.
Maintaining strong client relationships and delivering excellent Customer service.
Completing assigned tasks on time and managing own workload.
Communicating progress and issues both internally and to clients.
Problem solving and good decision making is an essential part of this role.
Securely manage user accounts, credentials, access rights, and devices, including provisioning and deprovisioning
Use only authorised systems, tools, and approved processes when accessing or supporting customer environments
Identify and promptly report any suspected security incidents, breaches, or vulnerabilities in line with company procedures
Follow security best practices in onsite and remote support, complete mandatory training, and support audit and compliance activities

Skills, Knowledge and Expertise

Essential:

2+ years working in a similar IT based Service Desk role
Experience working in a high pressurised environment and ability to multitask
Excellent understanding of a Service Desk atmosphere
Candidate must be Customer focused with excellent customer service skills.
Ability to work within a team
Strong system, software and hardware diagnostics, fault finding and problem-solving ability.
Experience of server implementations, device imaging and deployment, firewall and WAN technologies. Knowledge of Microsoft Exchange Server and other Messaging Environments. Experience of Microsoft Office 365 Services, Cloud Email, Office software licensing.

Desirable:

Exposure to ISO standards an advantage
ITIL certified, not essential but an advantage
Exposure to Virtualised Environments (particularly Azure) is advantageous.

Skills/ Behavioural Competencies

Results focused; competitive drive and ability to work under pressure while onsite with the Customer.
Ability to prioritise and multi-task within the role.
Demonstrate ability to quickly grasp and evaluate new systems/products.
Excellent analytical and problem-solving skills.
Good communication skills and ability to prioritise.

About Codec

Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutions

Though originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.

Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.

This company is an equal opportunities employer

Quick apply

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