The 4-star Arklow Bay Hotel is a well-established, family-run hotel located in the scenic seaside town of Arklow, Co. Wicklow, overlooking a beautiful nature reserve and bay views. The hotel offers 91 bedrooms, extensive conference and banqueting facilities for up to 450 guests, a vibrant leisure centre, and popular dining options in the Ferrybank Lounge and Pottery Restaurant. Easily accessible from Dublin by road and rail, Arklow Bay Hotel is a thriving destination for leisure, corporate, and event guests.
The Role
We are currently seeking a Part-Time Receptionist to join our Front of House team. This is a customer-facing role suited to a friendly, organised individual who enjoys working in a fast-paced hotel environment and delivering excellent guest experiences.
As a key point of contact for our guests, you will play an important role in ensuring smooth day-to-day front desk operations while maintaining the highest standards of service.
Key Responsibilities
- Welcome and register guests on arrival in line with hotel check-in procedures
- Handle guest check-outs accurately and efficiently
- Answer telephone calls promptly in a friendly and professional manner
- Manage reservations in line with rate management and hotel procedures
- Liaise closely with the Reservations and Housekeeping departments to ensure room availability and readiness
- Communicate special guest requirements (e.g. cots, extra beds, early check-ins) to relevant departments
- Provide guests with information on hotel facilities, services, dining options, and local attractions
- Assist guests with enquiries and resolve complaints in a professional and timely manner
- Ensure all cash handling and billing procedures are followed correctly
- Maintain full knowledge of bedroom types, locations, and hotel facilities
- Allocate arrivals for upcoming business as required
- Ensure all guest requests are dealt with efficiently and courteously
Essential Requirements
- Previous experience in hotel reception or a customer-facing hospitality role is desirable
- Strong customer service skills with a warm, welcoming manner
- Fluent English with a strong command of the language
- Basic computer skills essential; knowledge of Hotsoft PMS is an advantage
- Ability to prioritise tasks and work well under pressure
- Flexible availability to work a variety of shifts, including mornings, evenings, midweek, and weekends
- Ability to work effectively as part of a team in a busy environment
- Cash handling experience advantages.
Please note: This role requires availability across weekdays and weekends. Applicants currently in school should not apply, as the required availability will not be suitable.
Why Join Us
At Arklow Bay Hotel, you’ll become part of a supportive and professional team in a well-established 4-star property. We offer a positive working environment with opportunities to develop your skills within the hospitality industry.
Job Type: Part-time
Pay: From €14.20 per hour
Benefits:
- Company events
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
