Find support coordinator Jobs in waterford, wd

Contact Centre Advisor
Respond Housing Association —Waterford, County Waterford
- €14.75–€19.08 an hour
- Full-time
- Microsoft Excel
- English
- Communication skills
Quick apply
12d
Defects Officer
Respond Housing Association —Waterford, County Waterford
- €33,766.00–€42,983.60 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Logistics Administrator
Dawn Meats —Kilmacthomas, County Waterford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Team Member (Delivery)
NEXT —Waterford, County Waterford
- €9.91–€14.15 an hour
- Part-time
- Customer service
Day Opportunities Team Leader
Cumas New Ross —New Ross, County Wexford
- Full-time
- English
- No degree
- Accounting
- Annual leave
- Employee assistance program
Quick apply
6d
Marketing & Sales Coordinator
Jomivic Consulting —Carrick-on-Suir, County Tipperary
- €27,000 a year
- Hybrid work
- Social media management
- Customer service
- Microsoft Office
Quick apply
5d
Social Care Assistant (Permanent Contract)
Cumas New Ross —New Ross, County Wexford
- Full-time
- English
- No degree
- IT
Quick apply

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Contact Centre Advisor

Respond Housing Association -
Waterford, County Waterford

Quick apply

Job details

Full-time
€14.75–€19.08 an hour
12 days ago

Qualifications

Microsoft Excel
English
Communication skills

Full job description

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Role: Contact Centre Advisor

Location: Airmount, Waterford

Reporting to: Contact Centre Coordinator

Terms: Full-Time 4 month contract (rostered hours between 8.30am and 6.00pm)

Hourly Rate:: €14.75 - €19.08 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Job Purpose:

To provide a professional service to customers when dealing with their initial enquiries and resolve a high percentage of those enquiries at the first point of contact. Signpost complex enquiries to the most suitable department or service area.

Core duties and responsibilities:

Providing a quality service to customers through being the first point of contact for enquiries over multiple contact channels including: telephone, email, face-to-face, letters.
Supporting customers by resolving a high percentage of enquiries at the first point of contact, e.g. processing repair requests, providing lettings information and balance enquiries.
Identifying complex issues and cases and escalating them to the appropriate subject matter expert within Respond.
Identifying individual customers' needs and demonstrating empathy in dealing with customers' enquiries appropriately.
Assist in the yearly rent review process for all tenants.
Representing Respond in a positive manner.

Main Activities:

To liaise with external agencies as required in resolving customer enquiries and to develop services further.
To maintain professional relationships with residents and to maintain the highest standards of client confidentiality in strict accordance with policy.
To be an ambassador for customer service across the organisation.
Demonstrate value for money in service in the operation of your team.
To have a flexible approach to working hours ensuring that service is maintained during core office hours.
To participate in team meetings and provide and receive support from other staff members, sharing skills, expertise and experience as appropriate.
Any other duties that may be assigned from time to time.

Person specification:

A minimum of 1-year experience in a call centre within the last 3 years is essential.
Competence with standard desktop IT applications e.g. word, excel and email.
Ability to communicate fluently in English.
Multitasking with the ability to talk, type and listen to calls simultaneously.
Good telephone manner.
Excellent listening and people skills.
Able to relate to people in stressful situations.
Tact, diplomacy and respect for confidentiality.
Motivated and adaptable to change.
Ability to work with partners, external & internal.
Excellent communication and interpersonal skills.
Able to prioritise and manage workloads, and work without direct supervision.
Willing to work flexibly and under pressure.

Closing date for applications: 5th of June 2026.

Quick apply

Refine Your Search

support coordinator jobs in waterford, wd

Contact Centre Advisor

Defects Officer

Logistics Administrator

Team Member (Delivery)

Day Opportunities Team Leader

Marketing & Sales Coordinator

Social Care Assistant (Permanent Contract)

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