We have an exciting opportunity for a Senior Assistant Manager to join the leadership team at the Tower Hotel, Waterford, part of the Neville Hotel Group.
This is a key role within the hotel, offering the opportunity to work closely with senior management while leading day-to-day operations on the ground and driving exceptional guest experiences.
This is a full-time leadership position reporting to the General Manager and Operations Manager. You will play a pivotal role in supporting the effective running of the hotel, ensuring operational standards are delivered consistently while leading and developing the team.
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Support the General Manager and Operations Manager in the smooth running of the hotel
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Take the lead on shift, acting as the senior point of contact for team members and guests
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Drive high standards across all departments, ensuring consistency in service delivery
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Lead, coach, and motivate team members to achieve their best performance
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Assist with training and development, helping to build a strong and engaged team
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Ensure excellent guest experiences by anticipating needs and resolving issues efficiently
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Coordinate and oversee conferences, events, and group bookings during your shift
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Maintain strong communication between departments to ensure seamless operations
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Monitor and support adherence to company procedures, financial controls, and standards
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Handle escalated issues and make informed decisions in a fast-paced environment
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Participate in duty management shifts, including occasional night cover
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Minimum 2+ years' experience in a supervisory or assistant management role within hospitality
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A confident leader with the ability to take charge and make decisions when required
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Strong focus on guest experience and service excellence
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Organised, adaptable, and solutions-focused
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A team player who thrives working closely with senior management
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Ambitious with a desire to grow within a progressive hotel group
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Competitive salary with enhanced management benefits package
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Clear progression opportunities within the Neville Hotel Group
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Exposure to senior leadership and hotel operations
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Ongoing training and development
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Staff benefits across the group
