Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.
Role: Defects Officer
Location: Hybrid / Waterford
Reporting To: Defects Coordinator
Terms: Permanent contract 39 hours per week (Monday - Friday)
Salary Range: €33,766.20 - €42,983.60 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Note: The post holder may be expected to occasionally work outside normal hours and to attend on site meetings
Job Purpose:
The Defects Officer is responsible for the management coordination and budgetary control of delivery of all properties in his/her designated area and maintenance services to all properties and to ensure that properties are sustained in a safe and reasonable manner.
Core Duties and Responsibilities:
Reporting to the Defects Coordinator and working as part of the Asset management team, the Defects Officer (DO) will provide administrate support related to Defects programs across all new developments under Defects Liability Period:
Must ensure that all operations are conducted in a respectful and responsible way, ensuring that all decisions and actions comply with the relevant legislation, policies and procedures.
Responsible for administrative support to Defects Coordinator during Defects Liability Period (DLP) of all new buildings.
Supervise and manage contractors in an effective manner
Respond to concerns and complaints of tenants in a positive and courteous manner Related to DLP
Key Responsibilities
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Manage Inquiries: Handle and incoming inquiries regarding residents' properties and reported defects during the DLP.
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Defect Coordination: Ensure defects are addressed promptly by appointing the correct contractors, monitoring progress, and liaising with relevant teams.
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Customer Journey Management: Provide a responsive, professional, and customer-centric approach to defect management, ensuring resident satisfaction throughout the process.
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Defect Triage: Assess and triage repair requests, assigning them to the appropriate contractors and ensuring all work is followed up promptly.
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Sub-contractor Coordination Issue clear instructions to sub-contractors, ensuring they attend and complete works within agreed timeframes. Maintain regular communication with residents and contractors.
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Tracking and Monitoring: Maintain accurate records of reported works, inspections, and status updates. Ensure timely closure of defects and monitor the performance of subcontractors.
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Customer Satisfaction: Follow up on outstanding works, ensuring that all repairs are completed to the resident's satisfaction.
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Collaboration: Coordinate with internal teams (e.g., Development, Asset, Housing, Customer Contact, IT, Finance) and third-party vendors to achieve effective defect resolution.
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General Office Duties: Contribute to the smooth running of the office, assisting with phone calls, filing, and other administrative tasks as required.
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Problem-Solving Skills: Ability to identify issues, perform root cause analysis, and implement corrective actions to prevent future occurrences.
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Self-Starter: Able to work independently, manage time effectively, and remain calm under pressure.
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Ad hoc Duties: Carry out other ad hoc duties that may be required.
Full clean driving licence.
Desired Skills
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Customer Service: 2 years previous experience working within a customer service setting, particularly in relation to dealing with multiple stake holders.
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Defects Knowledge: A general understanding of the defects process and terminology would be beneficial.
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Software Proficiency: IT proficiency - Word, Excel, PowerPoint, Teams, Outlook other IT logging systems specific to Respond.
Experience:
Minimum 2 years of recent related experience.
Closing Date for Applicants is 8th June 2026
