Find Head of customer service Jobs in Waterford, Wd

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General Manager

Coastline Gaming -
Tramore, County Waterford

Quick apply

Job details

Full-time

Qualifications

Microsoft Word
Hospitality
Microsoft Excel

Full job description

General Manager

Location:Tramore, Co. Waterford| Job Type: Full-Time, 45 hours per week | On-Site

Who We Are

Atlantic Arcade is a long-standing part of the local entertainment scene and proud member of the Coastline Gaming family. You will be part of the retail operations team, working with a small team at the ground level in a fast-paced and exciting environment. For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.

The Role

As General Manager, you will be responsible for managing the day-to-day operations of the club. You will build relationships with our customers, ensuring they enjoy our products and services responsibly. Customer focus, people skills, and the ability to successfully multitask are essential in the world of retail management.

This is a people-first role. If you naturally make others feel at ease, you're calm under pressure, and you take pride in doing things properly you'll fit right in.

Hours: Rotating schedule within operating hours, including evenings and weekends.

What Youll Do

Lead the team

Manage, motivate and develop a team of retail staff, building an environment of mutual trust and respect.

Recruit, train and coach great people supporting them in their current roles and helping those with potential grow into bigger ones.

Deliver in-the-moment coaching to keep the customer experience excellent.

Run the club

Take ownership of day-to-day operations, keeping the venue safe, welcoming and on-target.

Maintain high standards take pride in the club and ensure everyone follows uniform and cleanliness policies.

Roll out promotional campaigns for maximum impact and share weekly feedback with the marketing team.

Keep an eye on the numbers

Oversee cash flow and daily takings for the club (full training on our systems provided).

Review weekly and monthly figures and suggest practical ways to improve performance.

Manage controllable costs within an agreed budget, and help the team see how they personally impact results.

The duties mentioned above are not exhaustive and may be subject to change.

What We're Looking For

At least 2 years management experience in retail, hospitality, or another customer-facing role. Direct gaming experience is NOT required well teach you the industry.

A genuine person who can lead, motivate, and develop a team.

Strong planning and organisation able to prioritise, multitask, and hit deadlines.

A commercial head: comfortable with figures and keen to improve performance.

Calm and professional when handling challenging situations.

Confident with IT Microsoft Word and Excel, and happy to learn in-house systems.

You must be 18 or over to apply.

What We Offer

Full training provided we'll teach you everything you need to know about the gaming industry

Competitive salary and benefits package

A new venue, a new team help shape a brand-new club and be part of it from the very start

Stable, established employer & growing 40+ years in the industry, nine venues, multiple online brands, and still expanding. Your career grows with us

How to Apply

Apply directly here!

We review every application. If your experience matches what we're looking for, we'll be in touch within a few days.

Quick apply

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