Find Customer service remote Jobs in Waterford, Wd

Individual Customer Service Co-Ordinator
Sun Life —Waterford, County Waterford
- Full-time
- Customer service
- Research
- No degree
1d
Residential Security Officer- Ballynatray, County Waterford
Weybourne —Waterford, County Waterford
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
Key Account Manager
BidvestNoonan —Waterford, County Waterford
- €45,000–€50,000 a year
- Full-time
- Leadership
Quick apply

Related jobs to explore

Based on your search for customer service remote

Individual Customer Service Co-Ordinator
Sun Life —Waterford, County Waterford
Adapt to both remote and in-office work environments. Degree or equivalent experience preferred (not mandatory). 1-2 years of customer service experience.
1d
Technical Support Engineer
Intellect —Enniscorthy, County Wexford
3 paid volunteer days per year. The purpose of this role is to provide *1st and 2nd line technical support* while also supporting print systems, hardware…
€30,000–€35,000 a year
Quick apply

I want to receive the latest job alerts for customer service remote in waterford, wd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service remote jobs near waterford, wd

Key Account Manager jobs in Waterford, County Waterford

Security Security jobs in Kilkenny, County Kilkenny

Security jobs in Bray, County Wicklow

Data Centre Security jobs in Dublin, County Dublin

Courts Service jobs in Dublin, County Dublin

Saas Customer Success Manager jobs in Dublin, County Dublin

Customer Service Coordinator jobs in Dublin, County Dublin

Customer Service Coordinator jobs in Cork, County Cork

Care Coordinator jobs in Limerick, County Limerick

Key Account Manager jobs in County Dublin

Manager jobs in Dundalk, County Louth

Key Account Manager jobs in Cork, County Cork

Key Account Manager jobs in Dublin, County Dublin

Key Account Manager jobs in Swords, County Dublin

Office Manager jobs in Dublin, County Dublin

Engineering Manager jobs in County Dublin

Individual Customer Service Co-Ordinator

Sun Life -
Waterford, County Waterford

Apply Now

Job details

Full-time
1 day ago

Qualifications

Customer service
Research
Computer skills
Communication skills

Full job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Summary

As a crucial member of our Contact Centre team, you will serve as the primary point of contact for Sun Life U.S. clients, including individuals, beneficiaries, and brokers. You will manage diverse inquiries regarding policy values, product features, status updates, and form requests through comprehensive phone-based support. This role is well-suited for professionals who thrive in dynamic, team-oriented environments and demonstrate a strong commitment to maintaining high performance standards.

Main Accountabilities

Deliver exceptional client service for Whole Life, Term Life, and Universal Life Insurance products, addressing inquiries professionally and efficiently.
Assist clients in completing necessary policy-related forms.
Must demonstrate active listening skills providing empathy and compassion where applicable
Always maintain a high level of security awareness ensuring our Clients' information is protected
Handle ad-hoc requests requiring research on policy details, coverage options, or other relevant information.
Process phone inquiries and requests for illustrations, policy values, forms, and histories.
Utilize internal Knowledge Base articles for product information.
Explain policy summaries, billing notices, annual reports, and other documentation clearly to clients.
Collaborate with the IFM Client Services team and other business units to achieve departmental goals.
Participate in team meetings and continuous improvement initiatives.
Adapt to both remote and in-office work environments.
Meet defined service level agreements (SLAs) and key performance indicators (KPIs) while maintaining productivity and quality standards.
Demonstrate strong multitasking, prioritization, and attention to detail skills.
Adhere to relevant policies, procedures, and regulatory requirements.
Proactively address client concerns and escalate issues when necessary.
Participate in training programs, workshops, and town halls to enhance skills and knowledge.

Key Competencies

• Time management and prioritization

• Customer service orientation

• Adaptability and flexibility

• Attention to detail

• Teamwork and collaboration

• Results-driven mindset

Qualifications and Experience

1-2 years of customer service experience
Degree or equivalent experience preferred (not mandatory)
Familiarity with insurance products is advantageous Key Skills and Attributes:
Exceptional customer service skills with the ability to multitask efficiently in a fast-paced environment
Excellent interpersonal skills and strong written and verbal communication abilities
Professional and empathetic telephone manner, with strong problem-solving capabilities
Proficient computer skills
Team-oriented with a commitment to punctuality and adherence to schedules
Superior organizational and prioritization abilities
Excellent research and follow-up skills

Job Category:

Customer Service / Operations

Posting End Date:

07/08/2026

Apply Now

Refine Your Search

customer service remote jobs in waterford, wd

Individual Customer Service Co-Ordinator

Residential Security Officer- Ballynatray, County Waterford

Key Account Manager

Related jobs to explore

I want to receive the latest job alerts for customer service remote in waterford, wd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected