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Tour Operations & Office Administrator
Bernard Kavanagh & Sons Ltd —Urlingford, County Kilkenny
- €16.50 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Sick pay
Quick apply

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Tour Operations & Office Administrator

Bernard Kavanagh & Sons Ltd -
Urlingford, County Kilkenny

Quick apply

Job details

Full-time
€16.50 an hour

Benefits

Bike to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Hospitality
Customer service
Microsoft Office
IT
Communication skills

Full job description

Overview

We are a busy coach tour and travel business specialising in UK, Irish & European tours. We are seeking an organised, customer-focused and detail-oriented person to manage the administration and coordination of our tour operations while also supporting the day-to-day running of the office.

This role combines travel operations, reservations, supplier coordination and general office administration. The successful candidate will play a key role in ensuring tours are well organised, customers are looked after and office processes run smoothly throughout the year.

Key Responsibilities

Tour & Travel Operations

Prepare and coordinate tour itineraries for UK, Irish & European tours
Research and source hotels, restaurants, attractions and excursion providers
Liaise with hotels, suppliers and tourism partners regarding availability, pricing and bookings
Make and manage accommodation, excursion and restaurant reservations
Prepare tour documentation, schedules and operational paperwork
Ensure all bookings and tour details are accurate and up to date
Support the planning and coordination of seasonal tour programmes
Assist with pricing and costing of tours where required
Handle customer enquiries relating to tours, bookings and travel arrangements
Process customer bookings, deposits and balances
Maintain booking systems, passenger lists and travel records
Coordinate with drivers, guides and management regarding tour operations
Assist with problem-solving and operational issues before and during tours

Customer Service

Provide a professional and friendly service to customers by phone, email and in person
Respond promptly to customer queries and booking requests
Assist customers with itinerary information, amendments and travel queries
Maintain strong customer relationships and high service standards

Office Administration

Support the general day-to-day administration of the office
Answer phones and manage incoming emails
Maintain organised filing systems and office records
Assist with invoicing, paperwork and general administrative duties
Update spreadsheets, databases and internal systems
Help prepare reports, correspondence and promotional materials
Assist management with ad hoc administrative tasks
Support social media or marketing administration where required
Help ensure the office operates efficiently

Skills & Experience Required

Previous experience in travel, tourism, hospitality or office administration preferred
Strong organisational and multitasking skills
Excellent communication and customer service skills
High level of attention to detail and accuracy
Ability to work independently and manage competing priorities
Good problem-solving ability and initiative
Strong IT skills including Microsoft Office and email systems
Experience using booking systems or CRM systems is an advantage
Knowledge of UK and Irish tourism destinations is desirable

Personal Qualities

Friendly and professional manner
Reliable and dependable
Flexible and adaptable, particularly during seasonal periods
Calm under pressure and able to manage deadlines
Team player with a positive attitude
Strong work ethic and willingness to assist across multiple areas of the business

Working Hours

Full-time role
Flexibility may be required during peak travel seasons
Some additional hours may occasionally be required during busy operational periods

Pay: €16.50 per hour

Benefits:

Bike to work scheme
Company pension
On-site parking
Sick pay

Work Location: In person

Quick apply

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Tour Operations & Office Administrator

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