Find Collection agent Jobs in Tallaght, D

Reservations Agent
Powerscourt Hotel —Enniskerry, County Wicklow
- Weekend availability
- English
- Hotel
- Phone etiquette
- Wellness program
- Employee assistance program
Quick apply
7d
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Reservations Agent

Powerscourt Hotel -
Enniskerry, County Wicklow

Quick apply

Job details

Full-time
7 days ago

Benefits

Wellness program
Additional leave
Bike to work scheme
Food allowance
Uniform provided
Company events
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

English
Phone etiquette
Leadership
Hotel experience

Full job description

The Powerscourt Hotel, Resort & Spa is currently recruiting for a Reservations Agent who is highly motivated, well organised and passionate in delivering memorable experiences to join our Reservations team. This role offers a competitive Salary and ongoing training.

**Accommodation Available**

About Powerscourt Hotel Resort & Spa:

Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel’s throughout Ireland and operate under the Marriott International, Autograph Collection.

About the Role:

As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
Main Tasks or key responsibilities: Orchestrate and/or prepare the arrival of guests.
Handle all guest opportunities by following the guidelines and ensuring guest satisfaction. Energize the Guest Relations process in daily contact with other departments.
Review preferences to ensure they are actionable prior to entering the hotel systems.
Knowledge of Opera, Open Table, MARSHA would be desirable.
Maintain telephone etiquette and verbiage standards.
Maintain complete knowledge of:All hotel facilities/services, hours of operation
All guest room layouts, bed types, décor, appointments and locations
Availability for any given day
Restricted dates
All packages and promotions
Specific arrangements between hotel and travel agencies
Entertainment/special events scheduled in the hotel
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Process all reservation requests, changes and cancellations received by phone, fax, mail, and internally.
Monitor and maintain waitlists daily.
Compile and maintain information for daily/weekly/monthly reports.
Complete the departmental checklist.
Successful completion of the training/certification process.
Maintain complete knowledge and proper working condition of daily hotel operations.
Review future reservations check for duplicate bookings, cancellations and special requests.
Communicate necessary errors or needed updates on the hotels website.

The ideal candidate will possess:

Excellent command of the English Language, both written and oral.
At least one years’ experience working within a Hotel’s Reservations or Reception department.
Ability to focus and multitask, to use time efficiently; prioritise and organise work.
Ability to work well under pressure
Ability to input and access data in software applications (Opera PMS, Open Table, MARSHA, etc).
Ability to work cohesively with other departments and other team members.
Ability to work flexible hours, including weekends, holidays and evenings.
Ability to convey a professional image and personality exuding confidence and leadership skills.
Ability to interact and engage with all guests in a pleasant manner.
Ability to sell the property’s features.
Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
Ability to provide clear and pleasant telephone communication in English with proper grammar.

Why join our team:

Competitive Salary
Additional leave in line with service after two years of service
Monthly contribution towards employee’s Health and Wellbeing after two years of service
Complimentary employee bus service to and from Bray Dart station daily
Learning and Development with opportunities for career progression
Employee Hotel Discounts for Marriott and MHL hotels.
Complimentary Car Parking
Meals while on duty
Employee Recognition Awards
Uniform provided and laundered

Job Type: Full-time

Benefits:

Additional leave
Bike to work scheme
Company events
Employee assistance program
Employee discount
Food allowance
On-site parking
Sick pay
Wellness program

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

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