Find customer success Jobs in swords, d

Customer Service Executive
Medguard Professional Healthcare Services —Ashbourne, County Meath
- €32,000 a year
- Full-time
- Sales
- Customer service
- English
- Store discount
- Annual leave
Quick apply
Trainee Financial Advisor
Irish Pensions & Finance —DUBLIN 15, County Dublin
- €32,000–€70,000 a year
- Full-time
- Hybrid work
- Sales
- Wellness program
- Work from home
Quick apply
Junior Sales Associate
Irish Pensions & Finance —DUBLIN 15, County Dublin
- €32,000–€70,000 a year
- Full-time
- Hybrid work
- Sales
- Wellness program
- Annual leave
Quick apply
Customer Service Executive
Bar One Racing Uk & Ireland —Kinsealy, County Dublin
- €14.15 an hour
- Full-time
- Cash handling
Quick apply
2d
Client Development Specialist - Sales Representative
Indeed —Dublin, County Dublin
- €34,000–€50,000 a year
- Full-time
- Sales
- No degree
- Communication skills
- Annual leave
Quick apply
7d
Billing Team Lead
BidvestNoonan —Swords, County Dublin
- €40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No degree
Quick apply
13d
Customer Service Agent
Excel Aviation —Dublin Airport, County Dublin
- €31,000–€32,000 a month
- Weekend availability
- Leaving certificate
- No degree
- Employee discount
Quick apply
Vehicle Accessory Fitter
Halfords —Swords, County Dublin
- €16.27 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Employee discount
Enterprise Customer Success Manager (Hybrid)
Nitro —Dublin, County Dublin
- Bachelor's degree
- No degree
- Communication skills
Quality Expert Reviewer - Hungarian/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Call Centre Agent - Breakdown Assistance
The AA Ireland —Dublin, County Dublin
- €27,750–€35,000 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
2d
Quality Expert Reviewer - Portuguese (Brazilian)/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- English
- Annual leave
Quick apply
MULTIFUNCTIONAL SALES ASSOCIATE (8 Hours, Fix Term, Swords)
Mango —Swords, County Dublin
- 8 hour shift
- Sales
- Employee assistance program
7d
Customer Service Agent
HomeSecure —Dublin, County Dublin
- €27,592–€31,625 a year
- Customer service
- English
- Free parking
- Annual leave
Quick apply
10d
Logistics Associate
EOS —Swords, County Dublin
- Forklift
- No degree
- Warehouse experience
Quick apply
Call Centre Agent (22.5 hours p/week)
The AA Ireland —Dublin, County Dublin
- €27,750–€35,000 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
1d
Customer Service Advisor
SunbeltRentals —Dublin, County Dublin
- Sales
- Customer service
- No degree
- Annual leave
Quick apply
Client Experience and Sales Specialist
Therapie Clinic —Malahide, County Dublin
- €14.78–€17.16 an hour
- Management
- Customer service
- Clinic
- Annual leave
7d
Customer Success Manager, Enterprise
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
Team Member
SSP —Swords, County Dublin
- From €13.70 an hour
- Full-time
- Bar
1d

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Customer Service Executive

Medguard Professional Healthcare Services
Ashbourne, County Meath

Quick apply

Job details

Full-time
€32,000 a year

Benefits

Store discount
Bike to work scheme
Annual leave
Company pension
Company events
Employee assistance program
Employee discount
On-site parking

Qualifications

Sales
Customer service
NetSuite
English
Microsoft Office
Continuous improvement
Data entry
Communication skills

Full job description

Job Title: Customer Service Executive
Location: Medguard Head Office
Reporting to: Head of Internal Sales
Contract: Indefinite Duration
Working Hours: Monday – Thursday 8 hours between 8:00 am -5:30 pm and 9:00 am -5:30 pm on Friday.

About Medguard

At Medguard, every role matters. Whether you're in logistics, customer service, education, or operations, your work helps deliver the exceptional service that exceeds our customer’s expectations.
We’re a proudly Irish-founded company based in Ashbourne, Co. Meath — and one of Ireland’s leading suppliers of medical devices and consumables. Our success is built on strong relationships, mutual respect, and a shared commitment to enhancing patient care.

Looking for your next opportunity?

Join a team where your contribution counts, your growth is supported, and your work makes a difference.

About the Role

As a Customer Service Executive, you will play a key role in supporting Medguard’s internal and external sales operations by processing customer orders, resolving queries, and maintaining accurate records in NetSuite. You’ll be the first point of contact for many of our customers, ensuring they receive timely, professional, and helpful service. This role requires excellent attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Principal Duties and Responsibilities

Customer Focus

Process customer orders received via website or email promptly and accurately.
Confirm orders, advise customers of delivery schedules or stock issues, and suggest suitable alternatives.
Provide product information or escalate queries to Key Account Managers as needed.
Respond promptly to email queries, acknowledging receipt within one hour and ensuring timely follow-up.
Handle phone calls and emails, resolving queries related to dispatch, shipping, and stock availability.
Address pricing discrepancies in purchase orders, liaising with Key Account Managers where necessary.
Handle return authorisations, arrange uplifts, and notify the Head of Internal Sales regarding refunds or credits.
Process customer returns in compliance with GDP guidelines and Medguard Returns SOP.
Remain vigilant regarding the risk of falsified medicines in customer returns.

Attention to Detail

Accurately input order details into NetSuite and maintain up-to-date customer records.
Record all customer interactions, including calls, tasks, and notes, in NetSuite.
Regularly review pending approvals, open sales orders, and quotations to ensure timely updates and follow-ups.
Maintain a clean and organised workspace, tidying daily at the start and end of each shift.
Ensure compliance with SOPs, health and safety guidelines, and environmental policies.
Respond to customer concerns, manage assigned projects, and ensure document retention complies with Medguard SOPs.

Communication Skills

Use NetSuite email templates to maintain professional communication standards.
Maintain effective communication with customers and colleagues to uphold service standards.
Prepare sales reports and participate in monthly sales meetings on a rotational basis.

Team Collaboration

Liaise with Key Account Managers and other internal teams to resolve customer queries and ensure smooth order processing.
Participate in annual stock takes as scheduled by the Warehouse Manager.
Support internal sales initiatives and contribute to team goals.

Time Management

Meet monthly invoiced sales targets and minimise carry-over of unresolved emails.
Prioritise tasks to ensure timely order processing and customer follow-up.

Problem Solving

Upsell and cross-sell products where appropriate, maximising order value and offering in-stock alternatives.
Escalate complex queries appropriately while seeking timely resolutions.
Identify opportunities to improve customer service processes and contribute to continuous improvement.

System Proficiency

Utilise NetSuite and other internal systems confidently and accurately.
Maintain data integrity and adhere to system protocols.

Adherence to GDP Guidelines (2013/C343/01)

Ensure all activities comply with GDP requirements for the storage, handling, and distribution of products.
Maintain awareness of regulatory standards and apply them consistently in daily operations.

Other Duties

Perform other duties as required per business needs.

Required Experience and Qualifications

2+ years of experience in a customer service or internal sales role, preferably in a healthcare or regulated environment.
Proficiency in CRM systems such as NetSuite and Microsoft Office Suite.
Strong attention to detail and accuracy in data entry and recordkeeping.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of GDP guidelines and SOP compliance considered an advantage.

Benefits

22 Days Annual Leave – Because work-life balance matters.
€250 Health & Wellness Subsidy – Invest in your well-being, on us.
Group Pension Plan – 2% company match with New Ireland Assurance.
Death in Service Benefit – Peace of mind with 2x basic salary coverage.
Employee Assistance Programme – Confidential support when you need it.
€250 Holiday Bonus Voucher – A little extra for your next getaway.
Access to HSF Health Plan – Affordable healthcare for you and your family.
Team Member Discount – 10% over cost for any of our products
Sports & Social – Because we like to have fun too!
Learning & Development Opportunities – Grow your skills with access to training, upskilling, and career development support.

Join the Team Behind the Mission at Medguard – Apply Today!

Job Type: Full-time

Pay: €32,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
On-site parking

Experience:

Customer service: 2 years (preferred)

Language:

English (required)

Work authorisation:

Ireland (required)

Location:

Ashbourne, County Meath (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer success jobs in swords, d

Customer Service Executive

Trainee Financial Advisor

Junior Sales Associate

Customer Service Executive

Client Development Specialist - Sales Representative

Billing Team Lead

Customer Service Agent

Vehicle Accessory Fitter

Enterprise Customer Success Manager (Hybrid)

Quality Expert Reviewer - Hungarian/English

Call Centre Agent - Breakdown Assistance

Quality Expert Reviewer - Portuguese (Brazilian)/English

MULTIFUNCTIONAL SALES ASSOCIATE (8 Hours, Fix Term, Swords)

Customer Service Agent

Logistics Associate

Call Centre Agent (22.5 hours p/week)

Customer Service Advisor

Client Experience and Sales Specialist

Customer Success Manager, Enterprise

Team Member

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